Netsmart Carethreads Podcast

Welcome to Netsmart CareThreads, a podcast where human services and post-acute leaders across the healthcare continuum come together to discuss industry trends, challenges and opportunities. Listen as we uncover real stories and have conversations about how to continue to grow and innovate to improve the quality of care for the communities we serve. Select your preferred platform below:

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Episode 16

Balancing Disruption and Collaboration: Defining the Future of Mental Health

Dr. Ron Manderscheid, M.D., CEO & President, National Association of County Behavioral Health and Developmental Disabilities Directors and the National Association for Rural Mental Health
Tom Herzog,Chief Operating Officer, Netsmart

April 15, 2021

On this episode of Netsmart CareThreads, we talked about the future of behavioral healthcare post-COVID with Dr. Ron Manderscheid, CEO & Director of the National Association of County Behavioral Health and Developmental Disabilities Directors and the National Association for Rural Mental Health, and an adjunct professor in the Johns Hopkins Bloomberg School of Public Health.

Information Blocking: What you Need to Know; Featuring Carol Reynolds, Senior Vice President, Netsmart Cheri Whalen, Regulatory Strategist, Netsmart

Episode 13

Information Blocking: What you need to know now

Carol Reynolds, Senior Vice President, Netsmart
Cheri Whalen, Regulatory Strategist, Netsmart

March 26, 2021

The ONC published a Final Rule in May 2020 that set requirements related to Information Blocking. These new regulations will significantly impact how providers manage consumer health information. Learn what you need to know now!

Erica Gregory, VP/GM, Revenue Operations, Netsmart Carol Reynolds, Executive Strategist, Public Sector, Netsmart Danielle Ross, vCIO, Information Technology, Netsmart

Episode 12

Maximizing Public Sector Budgets with Key Operational Strategies

Erica Gregory, VP/GM, Revenue Operations, Netsmart
Carol Reynolds, Executive Strategist, Public Sector, Netsmart
Danielle Ross, CIO, Information Technology, Netsmart

March 02, 2021

COVID-19 has and continues to impact healthcare across the country, especially for public sector organizations. Many leaders are taking a closer look at operations to stretch their hard-hit budgets and do more with less.

Episode 11

How Electronic Visit Verification Impacts Providers

Hannah Patterson, vice president and general manager, Netsmart
Joe Marte, client alignment executive, Netsmart.

January 26, 2021

A federal mandate called the 21st Century Cures Act required providers to comply with electronic visit verification (EVV) by January 1, 2021. That date has come and gone, and some providers are still concerned about what EVV holds for them.

Episode 10

Seniors Embrace an Integrated Virtual Care Experience

Megan Gresham-Ulrich, vice president of marketing and business development, Maple Knoll Communities
Mark Plunkett, corporate director of information technology, Maple Knoll Communities

January 21, 2021

More than 70% of healthcare consumers prefer to receive virtual services for their conditions. And 72% prefer to track their health status virtually. Despite this consumer demand, however, just 2% of healthcare providers offered 80% or more of their services virtually as of 2019. The COVID-19 pandemic has transformed care delivery, resulting in mass-adoption of telehealth. How can organizations navigate this new virtual world?

Episode 9

How to Retain Hospice Care Providers During a Pandemic

Ernesto Lopez, CEO, Hospice of Washington County

January 06, 2021

As hospice care services evolve because of COVID-19, how do providers adapt and pivot? Equally important, how do organizations retain and engage care team members?

Episode 8

Billing Strategies for Financially Tough Times

Erica Gregory, VP/GM, Revenue Operations, Netsmart

December 15, 2020

We were working on payment reform when life threw a giant curve ball into post-acute care settings—and everywhere else—last March. Organizations that hadn't yet bulked up on technology struggled at first, but industry-wide, we should all be giving ourselves a big pat on the back for how well we handled the changes.

Episode 7

NHPCO CEO Edo Banach’s Guidance for Navigating the Path Forward

Edo Banach, president & CEO, National Hospice and Palliative Care Organization

November 12, 2020

Along with a pandemic and a contentious election, hospice leaders have to navigate new payment models, diversify and expand services, protect the health and safety of patients and staff, meet new regulatory challenges and leverage technology to deliver care virtually. How do we navigate the path forward?

Episode 6

Redefining the Expectations of Aging

Doug Leidig, president and CEO, Asbury Communities
Jeremy Mercer, Netsmart

October 27, 2020

With more than 10,000 Americans turning 65 each day, the Baby Boomers are about to make their mark on the post acute industry. How will they shape what the future of our industry looks like?

Episode 5

Keeping Suicide Prevention Top of Mind All Year Round

Lisa Desai, Psy.D., director of behavioral consulting, MindWise Innovations
Lea Karnath, senior program manager, MindWise Innovations
Keith Boushee, Netsmart

October 01, 2020

Suicide is the second leading cause of death among today’s youth; therefore, we must continue to expand awareness and encourage individuals to take action. Awareness is the first step to prevention, and we all can play a role in supporting one another, preventing suicide and removing the stigma surrounding mental health.

Episode 4

Caring for COVID-19 Patients

Kim Kranz, president, Catholic Home Care & Good Shepherd Hospice
Jennifer Sherman, Netsmart

September 22, 2020

In COVID hotspots, hospitals and other health care providers quickly rose to the occasion this spring when faced with a rapid influx of new patients. Catholic Home Care & Good Shepherd Hospice on Long Island cared for more than 1,100 COVID-positive patients and 400 hospice patients who are COVID positive. They've also kept a rehospitalization rate to less than 1%. How did they do it?

Episode 3

How to Survive and Thrive During COVID-19

Mark Parkinson, president & CEO, American Health Care Association
Jason Banks, Netsmart

September 15, 2020

2020 looked like a banner year for long-term care until COVID struck. Very soon, it became clear that our facilities not only would fail to escape the virus, but we would become ground zero for it.

Episode 2

The Role of Hospice in Senior Living Communities

Balu Natarajan, M.D., chief medical officer, Seasons Hospice and Palliative Care
Jason Banks, Netsmart

September 04, 2020

In this episode of Netsmart, Jason Banks, vice president of post acute care for Netsmart talks with Balu Natarajan, M.D., chief medical officer with Seasons Hospice and Palliative Care.

Episode 1

Be the Change … or the Change Will Be Forced on You w/ Dr. Joe Parks

Joe Parks, medical director, National Council for Behavioral Health
AJ Peterson, Netsmart

August 27, 2020

In this episode of Netsmart, AJ Peterson, vice president and general manager of Netsmart Technologies, talks with Dr. Joe Parks, medical director for The National Council for Behavioral Health and distinguished research professor of science at Missouri Institute of Mental Health with the University of Missouri, St. Louis.

Episode 0

Introducing Netsmart CareThreads

Tom Herzog, Netsmart
Scott Green, Netsmart
Dawn Iddings, Netsmart

August 07, 2020

In this intro episode, host Tom Herzog talks with Scott Green, senior vice president and general manager of human services at Netsmart, and Dawn Iddings, senior vice president and general manager post-acute at Netsmart, about why we're doing what we're doing on this show.

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