Netsmart Carethreads Podcast

CareThreads Podcast

Welcome to Netsmart CareThreads, a podcast where human services and post-acute leaders across the healthcare continuum come together to discuss industry trends, challenges and opportunities. Listen as we uncover real stories and have conversations about how to continue to grow and innovate to improve the quality of care for the communities we serve. Select your preferred platform below:

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3 Eras of Behavioral Health Technology, Innovation, & Adoption Featuring Tom Herzog, Chief Operating Officer, Netsmart  and Dennis Morrison, Ph.D., Chief Clinical Advisor, Netsmart

3 Eras of Behavioral Health Technology: Evolution, Innovation & Adoption

Tom Herzog, Chief Operating Officer, Netsmart
Dr. Dennis Morrison, Ph.D., Chief Clinical Advisor, Netsmart

June 17, 2022

The past several years have seen accelerated technology application for healthcare organizations across the continuum of care, but this trend hasn’t always been the case. The origins of healthcare IT adoption for providers stemmed from the financial compliance era for electronic health records (EHRs). Historically, behavioral health providers across the country had been slower to adopt healthcare IT in comparison to other care settings; but the shift of bringing consumers and clinicians to the technology table has driven rapid innovation and development of solutions and services.

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A+ Care for Addiction (when the World Feels like it's earning a D)

A+ Care for Addiction (When the World Feels Like It’s Earning a D)

Rachelle Casto, VP of Administration, McLeod Addictive Disease Center
Melanie Conforti, VP of Medication Assisted Treatment, McLeod Addictive Disease Center
Christy Majors, VP of Finance, McLeod Addictive Disease Center
Mary Ward, President, McLeod Addictive Disease Center
Tricia Zerger, Director of Child & Family and Developmental Services, Netsmart

April 20, 2022

In this episode, representatives from the McLeod Addictive Disease Center and Netsmart discuss where addiction treatment is now and how the use of technology can take treatment to a whole new level. While the COVID pandemic created challenges for treatment, it also provided many opportunities, creating many roads to recovery.

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3 Technology Strategies to Recruit, Retain and Empower Your Workforce

Denny Morrison, Chief Clinical Advisor, Netsmart
Peter Flick, VP and General Manager of Bells, Netsmart
Mike Dordick, Senior VP Post-Acute Strategy, Netsmart and President, McBee
Danielle Ross, VP and Virtual Chief Information Officer, Netsmart

April 14, 2022

Employers in all sectors are facing labor shortages, and care providers are no exception. What can you do to create a work climate that reduces staff turnover and increases job satisfaction? The key word is ‘optimization.’ Hear our panel of healthcare experts discuss what it takes to elevate every facet of your organization – from a people, process and technology perspective – so your staff can thrive.

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The Power of Partnership With Law Enforcement and Co-responders in Crisis Management

The Power of Partnership With Law Enforcement and Co-responders in Crisis Management

Kari Norris, Emergency Services Coordinator, Rappahannock Area Community Services Board (RACSB)
Brandie Williams, Deputy Executive Director of Operations, Rappahannock Area Community Services Board (RACSB)
Julie Hiett, Senior Director of Population Health, Netsmart

April 06, 2022

The 988 Implementation Act is drawing increased attention and funding support to the development of community-based crisis response systems. Because RACSB has been providing crisis management services since 2009, we spoke with them about their experiences and what other organizations can expect as they create and expand their crisis services.

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Tips for Identifying, Preparing and Applying for Funding through Grants

Tips for Identifying, Preparing and Applying for Funding through Grants

Kevin Scalia, Executive Vice President of Corporate Development, Netsmart
Keith Boushee, Director of Community Strategy, Netsmart

April 04, 2022

Identifying, preparing and applying for human services funding opportunities that align with your organization’s goals is crucial to better serve communities. In preparing to apply for grants ahead of time, one should think about how these funds can help grow and expand the business.

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Building a Culture of Innovation to Transform Behavioral Health Delivery featuring Wes Williams, VP & CIO at Mental Health Center of Denver and Torm Herzog, Chief Operating Officer at Netsmart

Building a Culture of Innovation to Transform Behavioral Health Delivery

Wes Williams, PHD, VP & CIO, Mental Health Center of Denver
Tom Herzog, Chief Operating Officer, Netsmart

March 17, 2022

In this episode, Wes Williams, VP & CIO at Mental Health Center of Denver, talks about the transformation of the past two years and the rise of telehealth and how he’s working to make it a complement to mental health services rather than a complicated one — Telehealth has always been here, but the mindset is shifting.

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The Secret Sauce to a Successful EHR Implementation

Wenona Bowen-Palombi, Manager of Healthcare Informatics, Treasure Coast Hospice
Latessa Hinson, Vice President, Netsmart
Tom Herzog, Chief Operating Officer, Netsmart

January 06, 2022

In this episode of Netsmart CareThreads, Wenona Bowen-Palombi and Latessa Hinson, Vice President at Netsmart, share insider tips, pitfalls, and best practices of an EHR implementation.

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How Long-Term Care Providers Ensure Success

Mary Madison, Clinical Consultant, Long-Term/Senior Care, Briggs Healthcare
Tom Herzog, Chief Operating Officer, Netsmart

December 21, 2021

In this episode, Mary Madison, Clinical Consultant, Long-Term/Senior Care at Briggs Healthcare, talks about MDS Coordinators and other critical roles that will help long-term care providers and reimbursement teams thrive in 2022 and beyond.

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From Analytics to Action: How to Improve Quality & Care Coordination

From Analytics to Action: How to Improve Quality & Care Coordination

Amy Goldsmith, SVP of Care Management, SavaSeniorCare
Jeremy Mercer, Director of Post-Acute Care Strategy, Netsmart

December 17, 2021

In this episode, we interview Amy Goldsmith, SVP of Care Management at SavaSeniorCare, about leveraging technology and analytics to improve care coordination (and many other aspects of patient care).

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How to Make your Agency a Great Place to Work, Featuring Robert Love, Executive Direcor of Butte Homecare & Hospice and Tom Herzog, COO, Netsmart

How to Make Your Agency a Great Place to Work

Robert Love, Executive Director, Butte Home Health & Hospice
Tom Herzog, Chief Operating Officer, Netsmart

December 14, 2021

In this episode, Robert Love, Executive Director/Administrator at Butte Home Health & Hospice, talks with us about achievements that earned his agency a Fortune BEST Workplace in Aging Services, coming in at #5 in the country in the ‘at home’ category.

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Bringing Quality & Financial Viability to Long-Term Care

Bringing Quality & Financial Viability to Long-Term Care

Dr. Michael Wasserman, Past President, California Association of Long-Term Care Medicine (CALTCM)
Tom Herzog, Chief Operating Officer, Netsmart

November 30, 2021

In this episode of Netsmart CareThreads, Dr. Michael Wasserman, Past President of the California Association of Long-Term Care Medicine (CALTCM), shares his recommendations for improving the quality and financial viability of long-term care.

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Episode 24: Connected Communities: Closing the Gap with CLosed-Loop Referrals

Connected Communities: Closing the Gap with Closed-Loop Referrals

Dr. Holly Miller, MD, MBA, FHIMSS, Chief Medical Officer (CMO), MedAllies
AJ Peterson,VP & GM, CareGuidance G&A- Human Services, Netsmart

November 11, 2021

In this episode of Netsmart CareThreads, Dr. Holly Miller, Chief Medical Officer at MedAllies, shares the benefits of and use cases for electronic transition of care.

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Back to the future of Hospice care

Hospice: It's Time to Go Back to the Future

Samira Beckwith, President & CEO, Hope Healthcare
Tom Herzog, Chief Operating Officer, Netsmart

September 23, 2021

In this episode of Netsmart CareThreads, Samira Beckwith, President and CEO at Hope Healthcare, unpacks what it means and why it’s so important for hospices to go back to the future.

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5 key elements driving the delivery of behavioral health services: Featuring Bob Sheehan, CEO, Community Mental Health Association of Michigan, Tom Herzog, Chief Operating Officer, Netsmart

5 Key Elements Driving the Delivery of Behavioral Health Services

Bob Sheehan, CEO, Community Mental Health Association of Michigan
Tom Herzog, Chief Operating Officer, Netsmart

August 31, 2021

Recent history has impacted many foundational elements of the behavioral health care delivery system as we know it. To make the most of the opportunities before us, we need to understand five key elements that are driving the delivery of behavioral health services.

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Passion for Prevention: How one community's actions impacts mental wellness

Passion for Prevention: How one community’s actions impacts mental wellness

Tim DeWeese, Director, Johnson County Mental Health
Tom Herzog, Chief Operating Officer, Netsmart

August 19, 2021

Law enforcement officers, especially the ones on the street, have so much contact with individuals who are having mental health issues. The notion of a co responder means embedding a licensed medical health professional with a police officer to provide immediate access to care for individuals in need, as well as many other community benefits.

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Fill Your Bucket: Self-care for the Busy Caregiver

Sonnie Linebarger, Chief Operating Officer, Bristol Hospice
Tom Herzog, Chief Operating Officer, Netsmart

June 07, 2021

One key concept emerged from navigating the pandemic over the past year — self care. How can leaders of community providers across post-acute and human services navigate self care for themselves and their team members?

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Creating Inclusive Cultures & Communities

Paige Rockers, Client Alignment Executive, Netsmart
Sue Walker, Chief Program Officer, Hammer Residences

May 20, 2021

Missed Developmental Disabilities Month in March? Don't worry – let’s continue the conversation together. Sue Walker, Chief Program Officer, Hammer Residences, discusses how we can all work to create a more inclusive world together.

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American Rescue Act; Featuring Kevin Scalia, EVP, Corporate Development, Netsmart and Tom Herzog, Chief Operating Officer, Netsmart

American Rescue Plan Act Overview – How to move quickly to participate

Tom Herzog, Chief Operating Officer, Netsmart
Kevin Scalia, Executive Vice President, Corporate Development, Netmart

May 10, 2021

Congress passed and President Biden signed the $2 trillion American Rescue Plan Act. How will it affect your organization?

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Discovering Your Path to Value; Featuring Danielle Ross

Discovering your path to value

Danielle Ross, Vice President and Virtual Chief Information Officer, Netsmart

April 29, 2021

The COVID-19 pandemic proved to be challenging for all healthcare organizations, especially for those who didn’t have some kind of crisis plan in place. In order to adapt and prevail through an unexpected event that could disrupt service lines, organizations need to strategize ahead of time and define their roadmap to success.

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Balancing Disruption and Collaboration: Defining the Future of Mental Health

Balancing Disruption and Collaboration: Defining the Future of Mental Health

Dr. Ron Manderscheid, M.D., CEO & President, National Association of County Behavioral Health and Developmental Disabilities Directors and the National Association for Rural Mental Health
Tom Herzog,Chief Operating Officer, Netsmart

April 15, 2021

On this episode of Netsmart CareThreads, we talked about the future of behavioral healthcare post-COVID with Dr. Ron Manderscheid, CEO & Director of the National Association of County Behavioral Health and Developmental Disabilities Directors and the National Association for Rural Mental Health, and an adjunct professor in the Johns Hopkins Bloomberg School of Public Health.

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Tips Tricks and Challenges for Implementing EVV

Kristy Pyles, Principal, In Your Corner Consulting

April 14, 2021

Every dollar lost to fraud, waste, or abuse is a life impacted negatively. Kristy Pyles, Principal at In Your Corner Consulting, LLC, joined Hannah Patterson on this episode of Netsmart CareThreads to talk about implementing electronic visit verification (EVV).

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Sparking Conversations Around Teen Mental Health

Keith Boushee, Community Strategist Director, Netsmart
Ashleigh Hall, Grants Marketing Manager, Centerstone

April 13, 2021

Keith Boushee, Community Strategist at Netsmart recently sat down with Ashleigh Hall, Grants Marketing Manager at Centerstone, a leader in behavioral health care services to discuss the series of comic books her team developed with a goal of delivering mental health messages for teens. Designed to be colorful, action-packed and entertaining, the books are meant to educate teens in an approach that’s intriguing and enjoyable to them. Since launching the series in 2014, six installments have been released, and over 60,000 books have been distributed.

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Information Blocking: What you Need to Know; Featuring Carol Reynolds, Senior Vice President, Netsmart Cheri Whalen, Regulatory Strategist, Netsmart

Information Blocking: What you need to know now

Carol Reynolds, Senior Vice President, Netsmart
Cheri Whalen, Regulatory Strategist, Netsmart

March 26, 2021

The ONC published a Final Rule in May 2020 that set requirements related to Information Blocking. These new regulations will significantly impact how providers manage consumer health information. Learn what you need to know now!

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Erica Gregory, VP/GM, Revenue Operations, Netsmart Carol Reynolds, Executive Strategist, Public Sector, Netsmart Danielle Ross, vCIO, Information Technology, Netsmart

Maximizing Public Sector Budgets with Key Operational Strategies

Erica Gregory, VP/GM, Revenue Operations, Netsmart
Carol Reynolds, Executive Strategist, Public Sector, Netsmart
Danielle Ross, CIO, Information Technology, Netsmart

March 02, 2021

COVID-19 has and continues to impact healthcare across the country, especially for public sector organizations. Many leaders are taking a closer look at operations to stretch their hard-hit budgets and do more with less.

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How Electronic Visit Verification Impacts Providers

How Electronic Visit Verification Impacts Providers

Hannah Patterson, vice president and general manager, Netsmart
Joe Marte, client alignment executive, Netsmart.

January 26, 2021

A federal mandate called the 21st Century Cures Act required providers to comply with electronic visit verification (EVV) by January 1, 2021. That date has come and gone, and some providers are still concerned about what EVV holds for them.

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Episode 10 Seniors Embrace Virtual Care Preview Image

Seniors Embrace an Integrated Virtual Care Experience

Megan Gresham-Ulrich, vice president of marketing and business development, Maple Knoll Communities
Mark Plunkett, corporate director of information technology, Maple Knoll Communities

January 21, 2021

More than 70% of healthcare consumers prefer to receive virtual services for their conditions. And 72% prefer to track their health status virtually. Despite this consumer demand, however, just 2% of healthcare providers offered 80% or more of their services virtually as of 2019. The COVID-19 pandemic has transformed care delivery, resulting in mass-adoption of telehealth. How can organizations navigate this new virtual world?

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How to Retain Hospice Care Providers During a Pandemic

Ernesto Lopez, CEO, Hospice of Washington County

January 06, 2021

As hospice care services evolve because of COVID-19, how do providers adapt and pivot? Equally important, how do organizations retain and engage care team members?

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Billing Strategies for Financially Tough Times

Erica Gregory, VP/GM, Revenue Operations, Netsmart

December 15, 2020

We were working on payment reform when life threw a giant curve ball into post-acute care settings—and everywhere else—last March. Organizations that hadn't yet bulked up on technology struggled at first, but industry-wide, we should all be giving ourselves a big pat on the back for how well we handled the changes.

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NHPCO CEO Edo Banach’s Guidance for Navigating the Path Forward

Edo Banach, president & CEO, National Hospice and Palliative Care Organization

November 12, 2020

Along with a pandemic and a contentious election, hospice leaders have to navigate new payment models, diversify and expand services, protect the health and safety of patients and staff, meet new regulatory challenges and leverage technology to deliver care virtually. How do we navigate the path forward?

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Carethreads Episode 6

Redefining the Expectations of Aging

Doug Leidig, president and CEO, Asbury Communities
Jeremy Mercer, Netsmart

October 27, 2020

With more than 10,000 Americans turning 65 each day, the Baby Boomers are about to make their mark on the post acute industry. How will they shape what the future of our industry looks like?

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Keeping Suicide Prevention Top of Mind All Year Round

Lisa Desai, Psy.D., director of behavioral consulting, MindWise Innovations
Lea Karnath, senior program manager, MindWise Innovations
Keith Boushee, Netsmart

October 01, 2020

Suicide is the second leading cause of death among today’s youth; therefore, we must continue to expand awareness and encourage individuals to take action. Awareness is the first step to prevention, and we all can play a role in supporting one another, preventing suicide and removing the stigma surrounding mental health.

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Caring for COVID-19 Patients

Kim Kranz, president, Catholic Home Care & Good Shepherd Hospice
Jennifer Sherman, Netsmart

September 22, 2020

In COVID hotspots, hospitals and other health care providers quickly rose to the occasion this spring when faced with a rapid influx of new patients. Catholic Home Care & Good Shepherd Hospice on Long Island cared for more than 1,100 COVID-positive patients and 400 hospice patients who are COVID positive. They've also kept a rehospitalization rate to less than 1%. How did they do it?

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Episode 3 Preview

How to Survive and Thrive During COVID-19

Mark Parkinson, president & CEO, American Health Care Association
Jason Banks, Netsmart

September 15, 2020

2020 looked like a banner year for long-term care until COVID struck. Very soon, it became clear that our facilities not only would fail to escape the virus, but we would become ground zero for it. 

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The Role of Hospice in Senior Living Communities

Balu Natarajan, M.D., chief medical officer, Seasons Hospice and Palliative Care
Jason Banks, Netsmart

September 04, 2020

In this episode of Netsmart, Jason Banks, vice president of post acute care for Netsmart talks with Balu Natarajan, M.D., chief medical officer with Seasons Hospice and Palliative Care.

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Be the Change … or the Change Will Be Forced on You w/ Dr. Joe Parks

Joe Parks, medical director, National Council for Behavioral Health
AJ Peterson, Netsmart

August 27, 2020

In this episode of Netsmart, AJ Peterson, vice president and general manager of Netsmart Technologies, talks with Dr. Joe Parks, medical director for The National Council for Behavioral Health and distinguished research professor of science at Missouri Institute of Mental Health with the University of Missouri, St. Louis.

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Introducing Netsmart CareThreads

Tom Herzog, Netsmart
Scott Green, Netsmart
Dawn Iddings, Netsmart

August 07, 2020

In this intro episode, host Tom Herzog talks with Scott Green, senior vice president and general manager of human services at Netsmart, and Dawn Iddings, senior vice president and general manager post-acute at Netsmart, about why we're doing what we're doing on this show. 

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