Netsmart Carethreads Podcast

Welcome to Netsmart CareThreads, a podcast where human services and post-acute leaders across the healthcare continuum come together to discuss industry trends, challenges and opportunities. Listen as we uncover real stories and have conversations about how to continue to grow and innovate to improve the quality of care for the communities we serve. Select your preferred platform below:

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Episode 23

Hospice: It's Time to Go Back to the Future

Samira Beckwith, President & CEO, Hope Healthcare
Tom Herzog, Chief Operating Officer, Netsmart

September 23, 2021

In this episode of Netsmart CareThreads, Samira Beckwith, President and CEO at Hope Healthcare, unpacks what it means and why it’s so important for hospices to go back to the future.

Episode 22

5 Key Elements Driving the Delivery of Behavioral Health Services

Bob Sheehan, CEO, Community Mental Health Association of Michigan
Tom Herzog, Chief Operating Officer, Netsmart

August 31, 2021

Recent history has impacted many foundational elements of the behavioral health care delivery system as we know it. To make the most of the opportunities before us, we need to understand five key elements that are driving the delivery of behavioral health services.

Episode 21

Passion for Prevention: How one community’s actions impacts mental wellness

Tim DeWeese, Director, Johnson County Mental Health
Tom Herzog, Chief Operating Officer, Netsmart

August 19, 2021

Law enforcement often comes in contact with individuals who need behavioral health care rather than lawful arrest or incarceration. To provide immediate and appropriate care in these situations, more communities are pairing behavioral health professionals with police officers when responding to a crisis situation.

Episode 20

Fill Your Bucket: Self-care for the Busy Caregiver

Sonnie Linebarger, Chief Operating Officer, Bristol Hospice
Tom Herzog, Chief Operating Officer, Netsmart

June 07, 2021

One key concept emerged from navigating the pandemic over the past year — self care. How can leaders of community providers across post-acute and human services navigate self care for themselves and their team members?

Episode 19

Creating Inclusive Cultures & Communities

Paige Rockers, Client Alignment Executive, Netsmart
Sue Walker, Chief Program Officer, Hammer Residences

May 20, 2021

Missed Developmental Disabilities Month in March? Don't worry – let’s continue the conversation together. Sue Walker, Chief Program Officer, Hammer Residences, discusses how we can all work to create a more inclusive world together.

American Rescue Act; Featuring Kevin Scalia, EVP, Corporate Development, Netsmart and Tom Herzog, Chief Operating Officer, Netsmart

Episode 18

American Rescue Plan Act Overview – How to move quickly to participate

Tom Herzog, Chief Operating Officer, Netsmart
Kevin Scalia, Executive Vice President, Corporate Development, Netmart

May 10, 2021

Congress passed and President Biden signed the $2 trillion American Rescue Plan Act. How will it affect your organization?

Episode 17

Discovering your path to value

Danielle Ross, Vice President and Virtual Chief Information Officer, Netsmart

April 29, 2021

The COVID-19 pandemic proved to be challenging for all healthcare organizations, especially for those who didn’t have some kind of crisis plan in place. In order to adapt and prevail through an unexpected event that could disrupt service lines, organizations need to strategize ahead of time and define their roadmap to success.

Episode 16

Balancing Disruption and Collaboration: Defining the Future of Mental Health

Dr. Ron Manderscheid, M.D., CEO & President, National Association of County Behavioral Health and Developmental Disabilities Directors and the National Association for Rural Mental Health
Tom Herzog,Chief Operating Officer, Netsmart

April 15, 2021

On this episode of Netsmart CareThreads, we talked about the future of behavioral healthcare post-COVID with Dr. Ron Manderscheid, CEO & Director of the National Association of County Behavioral Health and Developmental Disabilities Directors and the National Association for Rural Mental Health, and an adjunct professor in the Johns Hopkins Bloomberg School of Public Health.

Episode 15

Tips Tricks and Challenges for Implementing EVV

Kristy Pyles, Principal, In Your Corner Consulting

April 14, 2021

Every dollar lost to fraud, waste, or abuse is a life impacted negatively. Kristy Pyles, Principal at In Your Corner Consulting, LLC, joined Hannah Patterson on this episode of Netsmart CareThreads to talk about implementing electronic visit verification (EVV).

Episode 14

Sparking Conversations Around Teen Mental Health

Keith Boushee, Community Strategist Director, Netsmart
Ashleigh Hall, Grants Marketing Manager, Centerstone

April 13, 2021

Keith Boushee, Community Strategist at Netsmart recently sat down with Ashleigh Hall, Grants Marketing Manager at Centerstone, a leader in behavioral health care services to discuss the series of comic books her team developed with a goal of delivering mental health messages for teens. Designed to be colorful, action-packed and entertaining, the books are meant to educate teens in an approach that’s intriguing and enjoyable to them. Since launching the series in 2014, six installments have been released, and over 60,000 books have been distributed.

Information Blocking: What you Need to Know; Featuring Carol Reynolds, Senior Vice President, Netsmart Cheri Whalen, Regulatory Strategist, Netsmart

Episode 13

Information Blocking: What you need to know now

Carol Reynolds, Senior Vice President, Netsmart
Cheri Whalen, Regulatory Strategist, Netsmart

March 26, 2021

The ONC published a Final Rule in May 2020 that set requirements related to Information Blocking. These new regulations will significantly impact how providers manage consumer health information. Learn what you need to know now!

Erica Gregory, VP/GM, Revenue Operations, Netsmart Carol Reynolds, Executive Strategist, Public Sector, Netsmart Danielle Ross, vCIO, Information Technology, Netsmart

Episode 12

Maximizing Public Sector Budgets with Key Operational Strategies

Erica Gregory, VP/GM, Revenue Operations, Netsmart
Carol Reynolds, Executive Strategist, Public Sector, Netsmart
Danielle Ross, CIO, Information Technology, Netsmart

March 02, 2021

COVID-19 has and continues to impact healthcare across the country, especially for public sector organizations. Many leaders are taking a closer look at operations to stretch their hard-hit budgets and do more with less.

Episode 11

How Electronic Visit Verification Impacts Providers

Hannah Patterson, vice president and general manager, Netsmart
Joe Marte, client alignment executive, Netsmart.

January 26, 2021

A federal mandate called the 21st Century Cures Act required providers to comply with electronic visit verification (EVV) by January 1, 2021. That date has come and gone, and some providers are still concerned about what EVV holds for them.

Episode 10

Seniors Embrace an Integrated Virtual Care Experience

Megan Gresham-Ulrich, vice president of marketing and business development, Maple Knoll Communities
Mark Plunkett, corporate director of information technology, Maple Knoll Communities

January 21, 2021

More than 70% of healthcare consumers prefer to receive virtual services for their conditions. And 72% prefer to track their health status virtually. Despite this consumer demand, however, just 2% of healthcare providers offered 80% or more of their services virtually as of 2019. The COVID-19 pandemic has transformed care delivery, resulting in mass-adoption of telehealth. How can organizations navigate this new virtual world?

Episode 9

How to Retain Hospice Care Providers During a Pandemic

Ernesto Lopez, CEO, Hospice of Washington County

January 06, 2021

As hospice care services evolve because of COVID-19, how do providers adapt and pivot? Equally important, how do organizations retain and engage care team members?

Episode 8

Billing Strategies for Financially Tough Times

Erica Gregory, VP/GM, Revenue Operations, Netsmart

December 15, 2020

We were working on payment reform when life threw a giant curve ball into post-acute care settings—and everywhere else—last March. Organizations that hadn't yet bulked up on technology struggled at first, but industry-wide, we should all be giving ourselves a big pat on the back for how well we handled the changes.

Episode 7

NHPCO CEO Edo Banach’s Guidance for Navigating the Path Forward

Edo Banach, president & CEO, National Hospice and Palliative Care Organization

November 12, 2020

Along with a pandemic and a contentious election, hospice leaders have to navigate new payment models, diversify and expand services, protect the health and safety of patients and staff, meet new regulatory challenges and leverage technology to deliver care virtually. How do we navigate the path forward?

Episode 6

Redefining the Expectations of Aging

Doug Leidig, president and CEO, Asbury Communities
Jeremy Mercer, Netsmart

October 27, 2020

With more than 10,000 Americans turning 65 each day, the Baby Boomers are about to make their mark on the post acute industry. How will they shape what the future of our industry looks like?

Episode 5

Keeping Suicide Prevention Top of Mind All Year Round

Lisa Desai, Psy.D., director of behavioral consulting, MindWise Innovations
Lea Karnath, senior program manager, MindWise Innovations
Keith Boushee, Netsmart

October 01, 2020

Suicide is the second leading cause of death among today’s youth; therefore, we must continue to expand awareness and encourage individuals to take action. Awareness is the first step to prevention, and we all can play a role in supporting one another, preventing suicide and removing the stigma surrounding mental health.

Episode 4

Caring for COVID-19 Patients

Kim Kranz, president, Catholic Home Care & Good Shepherd Hospice
Jennifer Sherman, Netsmart

September 22, 2020

In COVID hotspots, hospitals and other health care providers quickly rose to the occasion this spring when faced with a rapid influx of new patients. Catholic Home Care & Good Shepherd Hospice on Long Island cared for more than 1,100 COVID-positive patients and 400 hospice patients who are COVID positive. They've also kept a rehospitalization rate to less than 1%. How did they do it?

Episode 3

How to Survive and Thrive During COVID-19

Mark Parkinson, president & CEO, American Health Care Association
Jason Banks, Netsmart

September 15, 2020

2020 looked like a banner year for long-term care until COVID struck. Very soon, it became clear that our facilities not only would fail to escape the virus, but we would become ground zero for it.

Episode 2

The Role of Hospice in Senior Living Communities

Balu Natarajan, M.D., chief medical officer, Seasons Hospice and Palliative Care
Jason Banks, Netsmart

September 04, 2020

In this episode of Netsmart, Jason Banks, vice president of post acute care for Netsmart talks with Balu Natarajan, M.D., chief medical officer with Seasons Hospice and Palliative Care.

Episode 1

Be the Change … or the Change Will Be Forced on You w/ Dr. Joe Parks

Joe Parks, medical director, National Council for Behavioral Health
AJ Peterson, Netsmart

August 27, 2020

In this episode of Netsmart, AJ Peterson, vice president and general manager of Netsmart Technologies, talks with Dr. Joe Parks, medical director for The National Council for Behavioral Health and distinguished research professor of science at Missouri Institute of Mental Health with the University of Missouri, St. Louis.

Episode 0

Introducing Netsmart CareThreads

Tom Herzog, Netsmart
Scott Green, Netsmart
Dawn Iddings, Netsmart

August 07, 2020

In this intro episode, host Tom Herzog talks with Scott Green, senior vice president and general manager of human services at Netsmart, and Dawn Iddings, senior vice president and general manager post-acute at Netsmart, about why we're doing what we're doing on this show.

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