CareThreads Podcast
A+ Care for Addiction (when the World Feels like it's earning a D)

A+ Care for Addiction (When the World Feels Like It’s Earning a D)

Rachelle Casto, VP of Administration, McLeod Addictive Disease Center
Melanie Conforti, VP of Medication Assisted Treatment, McLeod Addictive Disease Center
Christy Majors, VP of Finance, McLeod Addictive Disease Center
Mary Ward, President, McLeod Addictive Disease Center
Tricia Zerger, Director of Child & Family and Developmental Services, Netsmart

In this episode, representatives from the McLeod Addictive Disease Center and Netsmart discuss where addiction treatment is now and how the use of technology can take treatment to a whole new level. While the COVID pandemic created challenges for treatment, it also provided many opportunities, creating many roads to recovery.

The McLeod Addictive Disease Center has been operative throughout many areas of North Carolina since 1969, caring for up to 2800 individuals at any given time. The pandemic drastically changed the ways in which treatments were viewed. Thankfully, being deemed an essential location, the treatment centers did not close, however, Telehealth and other online treatments got created for caregivers and patients alike. Finding that many patients enjoyed and preferred Telehealth as opposed to in-person treatment, the focus became more centered on asking the patients how they themselves think they can receive the best care. During a time of fear and uncertainty, this organization embraced opportunity because of the pandemic, leading to more innovation ideas and greater success of everyone involved.

Join us to hear their experiences as we discuss:

  • Factors that have and continue to contribute to the addiction crisis in our society
  • The challenges created by the COVID-19 pandemic
  • The advantages of technology in Telehealth software and other online services and how they related to overall patient satisfaction.
  • How the pandemic shaped their organization, bringing about great new ideas and success
  • What the future looks like without having strict regulations

To hear more episodes like this one, look for the Netsmart CareThreads podcast on Apple Podcasts, Google Podcasts, Spotify or your favorite podcast player.

You might also enjoy


The Evolving Landscape of Electronic Visit Verification (EVV)

Lindsay Mack, Director of Client Success, Netsmart, Netsmart
Kristy Pyles, Founder, In Your Corner Consulting, Netsmart

June 05, 2024

In this insightful podcast, Lindsay Mack and Kristy Pyles discuss the current state and future of electronic visit verification (EVV) implementation. These two experts in home care explore the landscape for providers, payers and states, while also highlighting the potential of EVV to improve healthcare delivery and address workforce shortages.

orange county netsmart podcast callout 1

Evolutions in Care: How California is Tackling Legislation, Populations and Technology

David Strocchia, SVP and Managing Director of Human Services, Netsmart
Mark Van Horn, VP of Public Sector, Netsmart
Veronica Kelley, DSW, Director of Behavioral Health Services, Orange County

April 09, 2024

What strategies should states and counties adopt to meet the changing behavioral health landscape? In this podcast, we’ll look at our nation’s largest state, California, to see how they are responding to new legislation, high-risk populations and technology innovations such as artificial intelligence (AI). Join David Strocchia, SVP and Managing Director of Human Services, Netsmart; Mark Van Horn, VP of Public Sector, Netsmart; and Veronica Kelley, DSW, Director of Behavioral Health Services, Orange County for an informative conversation. They discuss the latest challenges facing the public sector in California, from unhoused populations to legislative billing changes––and how they leverage data and technology to successfully evolve.


Think Locally: How Community Partnerships Shape National Policies

Tom Herzog, Chief Operating Officer, Netsmart
Jonah Cunningham, Chief Executive Officer, National Association of County Behavioral Health & Developmental Disability Directors (NACBHDD)

January 18, 2024

Join Jonah Cunningham, CEO of National Association of County Behavioral Health & Developmental Disability Directors (NACBHDD) and Executive Director of National Association of Rural Mental Health (NARMH), as he sits down with Tom Herzog, Chief Operating Officer of Netsmart. Discover the latest trends in behavioral health, including 988 crisis lines, Certified Community Behavioral Health Clinics (CCBHCs), and AI technology. Learn how national change grows from local partnerships, and get inspired to be an innovator in your community.