CareThreads Podcast

Billing Strategies for Financially Tough Times

Erica Gregory, VP/GM, Revenue Operations, Netsmart

We were working on payment reform when life threw a giant curve ball into post-acute care settings—and everywhere else—last March.

Organizations that hadn't yet bulked up on technology struggled at first, but industry-wide, we should all be giving ourselves a big pat on the back for how well we handled the changes.

Now, how can organizations plan for 2021, stretch their budgets, maintain remote environments and stay focused on the individuals they serve?

In this episode of Netsmart CareThreads, Jason Banks, vice president of post-acute at Netsmart, talked with Erica Gregory, vice president and general manager of revenue cycle operations.

Here's what Erica and Jason discussed:

  • Revenue cycle and billing-related changes during COVID
  • How post-acute care communities can improve operations and stretch budgets
  • How to recruit and train billing staff in a remote-work environment
  • How to run financial operations smoothly while staying focused on delivering great care

This discussion with Erica Gregory was taken from our show Netsmart CareThreads.

If you want to hear more episodes like this one, look for the Netsmart CareThreads podcast on Apple Podcasts, Google Podcasts, Spotify or Stitcher.

You might also enjoy

Featuring Monica Oss, Chief Executive Officer, OPEN MINDS Dave Strocchia, SVP and Managing Director of Human Services, Netsmart

Managing Top-Line and Bottom-Line: Sustainability Strategies for Behavioral Health Organizations

Monica Oss, Chief Executive Officer, OPEN MINDS
Dave Strocchia, SVP and Managing Director of Human Services, Netsmart

August 28, 2023

What strategies do a human services organization need to improve both top-line (growth) and bottom-line (profit) sustainability? Learn how to leverage technology for business health, including less overhead, happier staff, more service lines and stronger consumer engagement.

More
Toni Pergolin, CEO of Bancroft Mike Valentine, CEO of Netsmart

Changing Lives: Transform Your Finances, Elevate Your Care

Toni Pergolin, CEO, Bancroft
Mike Valentine, CEO, Netsmart

April 11, 2023

How did a CFO with a non-clinical background revolutionize care for a 140-year-old IDD nonprofit? Learn how a financial turnaround led to better care, staff retention and shared vision.

More
Featuring Bill Dombi, President, NAHC and Mike Dordick, SVP, Post-Acute Strategy, Netsmart/President, McBee

NAHC President Bill Dombi Shares 2023 Industry Outlook

Bill Dombi, President, NAHC
Mike Dordick, SVP, Post-Acute Strategy, Netsmart/President, McBee

February 22, 2023

The president of the National Association for Home Care & Hospice (NAHC) says the performance of these agencies during the pandemic raised their awareness among the public and people in other parts of health care services. As we move through 2023, and further away from the pandemic, home care agencies and hospices are looking to increase their value in the overall home care landscape.

More