CareThreads Podcast
secret sauce to a successful ehr implementation

The Secret Sauce to a Successful EHR Implementation

Wenona Bowen-Palombi, Manager of Healthcare Informatics, Treasure Coast Hospice
Latessa Hinson, Vice President, Netsmart
Tom Herzog, Chief Operating Officer, Netsmart

You could have the greatest software on the face of the earth, but if you don’t have buy-in from people who know what they’re doing, the implementation is going to fail, says Wenona Bowen-Palombi, Manager of Healthcare Informatics at Treasure Coast Hospice.

The secret sauce to a successful EHR implementation is ... people.

In this episode of Netsmart CareThreads,Wenona Bowen-Palombi and Latessa Hinson, Vice President at Netsmart, share insider tips, pitfalls, and best practices of an EHR implementation.

Join us as we discuss:

  • Crucial first steps for providers to think about before implementing a new application
  • How to make sure your implementation starts and stays on track
  • Why relationships and communication are so essential
  • Establishing post-go-live plans for continued success

To hear more episodes like this one, look for the Netsmart CareThreads podcast on Apple Podcasts, Google Podcasts, Spotify, or your favorite podcast player.

You might also enjoy

Fighting for Disability Rights | Netsmart CareThreads Podcast

Lessons Learned Over Four Decades of Fighting for Disability Rights

Kevin Mallot, SVP and Managing Director, Human Services, Netsmart
Robert Stack,
President and CEO, Community Options

July 30, 2026

In this episode of the CareThreads Podcast, Robert Stack, President and CEO of Community Options, shares lessons from more than four decades of advancing disability rights and expanding community-based support for people with intellectual and developmental disabilities. He discusses workforce challenges, what motivates caregivers and how AI is helping reduce documentation burdens so providers can focus more on the people they serve.

More
Care at Home Industry Outlook Host and Guest

The Outlook for Care at Home in 2026

Maria Warren, VP Post-Acute Strategy and Client Alignment, Netsmart
Dr. Steve Landers,
Former President, National Alliance for Care at Home

April 09, 2026

What does the care at home landscape look like in 2026? In this episode, Dr. Steve Landers, former CEO of the National Alliance for Care at Home, shares his thoughts on the forces shaping care at home today and what providers should be preparing for as we move through the year.

More
Voices of Care Podcast | From Fragmentation to Fabric

Voices of Care: From Fragmentation to Fabric

Kevin ScaliaStrategic Advisor, Netsmart

AJ PetersonSenior Vice President & General Manager, CareGuidance, Netsmart

David StrocchiaSenior Vice President & Managing Director, Provider Solutions, Netsmart 

February 10, 2026

Join Netsmart industry experts for a conversation about the history of healthcare digitization in three distinct eras, from paper clipboards through early electronic health records to the modern era of AI and automation. Hear how modernized technology eases administrative burdens for community-based care providers, empowers clinicians to provide confident care and gives individuals greater ownership of their healthcare journey.

More