May 20, 2021

Netsmart Awarded Top Performing Technology Platform for Behavioral Health by Black Book Survey

Netsmart Media Contact:
Vince Koehler



OVERLAND PARK, Kan., May 20, 2021 Netsmart announced it has earned the fifth consecutive top performing technology solutions and services award by the annual client-user experience polling of mental and behavioral health providers in the 2021 Black Book™ survey.

The industry-leading healthcare technology provider was awarded for the highest client satisfaction in the category of behavioral health electronic health record (EHR). The Black Book Market Research survey included responses from 2,420 mental and behavioral health clinicians and professionals, including more than 1,600 psychologists, social workers, counselors and mental health specialists. The top performing EHR award included findings based on responses covering order management, charting, electronic prescribing and patient portal.

Black Book is a full-service healthcare-centric market research company, conducting qualitative and quantitative surveys of client-user healthcare and technology services. The Black Book survey polls customer satisfaction based on 18 client experience-based key performance indicators. The data is then reviewed by an internal and external audit process to ensure the authenticity of the study.

Netsmart was also recognized in March by Black Book as the #1 post-acute technology solutions vendor for the seventh consecutive year by EHR client-users serving skilled nursing facilities, short and long-term rehabilitation centers, hospital-based subacute units, home health agencies and hospice organizations.

“Year after year, we see users within the industry recognize Netsmart as the top-rated technology provider in the mental health and behavioral health industry,” said Doug Brown, president and CEO of Black Book Market Research. “It’s clear that, even in a tightening and increasingly complex market, Netsmart is continuing to lead the behavioral health industry by providing a technology platform that is a vital part of their users’ workflow, patient coordination and critical digital capabilities to the successful providers in the value-based care environment.”

In addition to being recognized as the top EHR provider, Netsmart was also ranked the top vendor for behavioral health practice management with value-added capabilities in patient registration, patient scheduling, resource utilization, population health, interoperability, insurance and billing.

“Each year we anticipate the announcement of the Black Book survey awards and couldn’t be more thrilled to be recognized by client-users in the mental and behavioral health provider communities,” said Netsmart CEO Mike Valentine. “With an ever-changing healthcare landscape, we strive to further advance technology innovation for the solutions and services that are integrated through our CareFabric® platform. This recognition shows that our clients are having success in person-centered care delivery of our community-based organizations, and we are committed to improving the outcomes of the individuals we collectively serve.”




About Black Book 

Black Book Market Research LLC, its founder, management and staff do not own or hold any financial interest in any of the vendors or public relations firms covered and encompassed in the surveys it conducts including Netsmart. Additionally, Black Book does not contract for, barter, exchange or accept direct services from any public relations firm mentioned in the rankings. Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media prior to vendor/firm notification of rating results and does not solicit vendor/agency participation fees, review fees, inclusion or briefing charges, consultation requirements and/or vendor collaboration as Black Book polls' clients. Since 2010, Black Book Market Research LLC has polled the vendor and service firm satisfaction in the software/technology and managed services sectors around the globe. 

For methodology, auditing, resources, comprehensive research and detailed results on the product and services rankings, see

For more information, contact our survey team leaders at

About Netsmart

Netsmart, a leading provider of Software as a Service (SaaS) technology and services solutions, designs, builds and delivers electronic health records (EHRs), health information exchanges (HIEs), analytics and telehealth solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in the human services (which is comprised of behavioral health, addiction treatment, autism and I/DD) and post-acute care markets. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care.

By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it.

For more than 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL. Our more than 2,300 associates work hand-in-hand with our 680,000+ users at our clients across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative. Learn more about how Netsmart is changing the face of healthcare today. Visit, call 1-800-472-5509, follow us on our CareThreads Blog, LinkedIn and Twitter, like us on Facebook or visit us on YouTube. Netsmart is pleased to support the EveryDayMatters® Foundation, which was established for behavioral health, care at home, senior living and social services organizations to learn from each other and share their causes and stories.