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Plexus™ |
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Expert services and support for technology, business processes and more
Plexus™
Expert services and support for technology, business processes and more
Technology support and consulting services for human services and post-acute care providers
Plexus Services
You deliver care by developing and documenting care plans and coordinating services. For everything else that keeps your organization going – IT support, ensuring high availability of technology, handling complex billing issues, maximizing the functionality of your EHR and other solutions – you can rely on Netsmart.
Plexus Services help organizations prioritize care over technology and administrative tasks. From managing your EHR and business applications in our healthcare cloud, configuring your solutions to support new business requirements or goals, or conducting training, we provide the services, guidance and expertise you need.
Cornerstones of Care
In this section
From the CareThreads Blog
Target Denials Before They Happen: The Role of AI in Revenue Cycle Management
Tuesday, October 20 | Post-Acute Care,Revenue Cycle/Billing,Thought Leadership
Denials have historically been treated as a billing problem. A claim is denied. The billing team investigates. Someone tracks down documentation, contacts a payer, corrects the issue, resubmits the claim and waits. If the claim is denied again, the cycle starts over. But here’s the thing: once a denial reaches billing, the work is no longer about preventing the issue. It is about recovering from it.
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A New National Benchmark for Personal Care Is Beginning to Take Shape
Monday, October 19 | Post-Acute Care,Thought Leadership
A potentially important shift in personal care took effect on July 1, 2026. Under the Centers for Medicare & Medicaid Services (CMS) Medicaid Access Rule, states were required to begin publicly reporting standardized fee-for-service payment information for several home- and community-based services, including personal care, home health aide, homemaker and habilitation services. At first glance, this may look like another technical Medicaid reporting requirement. Its longer-term significance could be much greater.
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The Hidden Gaps Driving Audit Risk in Post-Acute Care
Wednesday, October 07 | Post-Acute Care,Thought Leadership
Organizations can no longer afford to approach audit readiness as the responsibility of one department. It requires a connected strategy that spans the entire revenue cycle and helps identify risk before it becomes an audit finding.
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