Technology support and consulting services for human services and post-acute care providers

Plexus Services

You deliver care by developing and documenting care plans and coordinating services. For everything else that keeps your organization going – IT support, ensuring high availability of technology, handling complex billing issues, maximizing the functionality of your EHR and other solutions – you can rely on Netsmart.

Plexus Services help organizations prioritize care over technology and administrative tasks. From managing your EHR and business applications in our healthcare cloud, configuring your solutions to support new business requirements or goals, or conducting training, we provide the services, guidance and expertise you need.

Cornerstones of Care

In this section

"It is well worth the money to spend time with the experts at Netsmart to review what we use, how we use it, and how we can do better."

Shelly Miller - Chief Financial Officer, Willow Health Care

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From the CareThreads Blog

Why Rising Acuity is Exposing the Limits of Fragmented Systems

Why Rising Acuity Is Exposing the Limits of Fragmented Systems

Wednesday, May 27 | Post-Acute Care,Care Coordination,Thought Leadership

Something fundamental has shifted in senior living, and most organizations feel it every day. Residents are delaying move-in and ultimately arriving with more complex needs than many communities were designed to support. Residents and their families still want exceptional hospitality and services. Referring providers and partners expect clinical coordination while payers demand outcomes supported by data. And operators are expected to deliver all three at the same time and at scale.

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From Cleanup to Clean Claims: Rethinking Eligibility in Post-Acute Care

From Cleanup to Clean Claims: Rethinking Eligibility in Post-Acute Care

Thursday, May 21 | Post-Acute Care,Thought Leadership

Eligibility in post-acute care has become a complex and financially impactful challenge in the revenue cycle. What started as a once-a-year administrative task is now a continuous operational pressure point. Yet many organizations are still treating eligibility as something to clean up after issues arise. That approach is becoming difficult to maintain as payer requirements shift, patient coverage changes more frequently and teams are stretched thin. The result isn’t just inefficiency. It’s real financial risk.

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Mental Health Awareness Month 2026

Stigma Grows in Silence. Healing Begins in Community: Recognizing Mental Health Awareness Month

Friday, May 15 | Cause Connected

May is Mental Health Awareness Month, an intentional opportunity to pause and reflect not only on mental wellbeing itself, but also on how we talk about it, how we support one another and how we show up when it matters most.

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