AI-Powered Virtual Assistant for Support Case Management
Good news – Netsmart has just the resource to help healthcare organizations that are ready to help improve support case management workflows and ease staff burdens. Otto is your AI-powered virtual support assistant designed to help automate administrative support tasks.
Meet Otto, your virtual support assistant!
Otto, your automated virtual support assistant, can help staff create detailed support cases and keep them moving at all stages along the care journey with dynamic case organization and a sophisticated search engine powered by augmented intelligence. Your support team can even chat live with Otto 24/7.
The care journey comes full-circle when you have the tools you need to stay focused on providing competent, compassionate care to the communities you serve:
- Create cases efficiently
- Label and prioritize active cases
- Access and review case resolution
- Add and reply to case comments
- Request case status
- Summarize cases for clients
- Search for answers
- Chat with Otto
Watch the video to get a sneak peek of how Otto can help streamline support for your business.
Otto helps empower staff and optimize processes
Otto helps create a more connected, insight-driven support experience by improving case visibility, expanding product knowledge and surfacing relevant information directly within the chat experience. Clients and Support administrators can more easily view case ownership, retrieve pending or active cases, request case statuses and summaries, and access related Knowledge Articles or Known Issues, and get product-specific guidance, including CareRecord and NetsmartCONNECT Community resources. Together, these updates reduce clicks, streamline navigation and help users stay informed, take action faster and manage support needs more efficiently.
AI chat
Interacting with Otto is as easy as having a conversation. With built-in conversational AI that understands natural, everyday phrasing, Otto enables fast, self-service access to product expertise. With 24/7 on-demand access, users can integrate Otto AI chat into daily workflows and get timely, helpful answers that boost efficiency and simplify tasks.
- On-demand self-service access
- Conversational phrasing and everyday language
- Answers common questions independently
- Data-driven AI summaries
- Keeps cases up-to-date
AI-powered knowledge search
Find the exact knowledge you need—faster. AI-powered knowledge search with Otto filters out the noise to rapidly surface the most relevant answers, saving time spent searching and accelerating solutions in the process. It bypasses irrelevant information to deliver the insight case managers need when they need it.
- Find relevant answers
- Reduce search time
- Bypass irrelevant information
- Accelerate solutions
- Chat with Otto
Case management
Otto helps teams optimize processes for case management by surfacing concise, data-driven AI summaries. With proactive case oversight and clearer ownership built-in, Otto allows case managers to navigate pending, active, and resolved cases with less confusion and greater visibility. As a result, organizations can handle support cases with more clarity and efficiency.
- Dynamic case organization based on respective stages
- Cases needing attention assembled in to-do list format
- Simple case creation feature
- Review resolved case solutions
- Comments trigger case stages
AI-powered support case management across software
Otto, your automated virtual support assistant, can help support staff create detailed support cases and keep them moving at all stages along the care journey, thanks to dynamic case organization and a sophisticated search engine powered by augmented intelligence. Your support team can even chat live with Otto 24/7.
The care journey effortlessly comes full-circle when you’ve got the tools you need at every stage to stay focused on what matters most: providing competent, compassionate care to the communities you serve.
See how Otto has helped Netsmart clients
How Otto delivers faster resolution and real results for HopeHealth
Hear from Rhonda Iacobucci, Clinical Informatics Manager at HopeHealth, about how virtual support with Otto helps her team optimize processes.Powering the AI Data Lab
Netsmart has collaborated with Amazon Web Services (AWS) to establish the AI Data Lab, combining the power of the CareFabric platform with AWS scalability. The AI Data Lab is a space for experimentation with vast sets of population health data, which has successfully developed algorithms for predictive analytics for Netsmart community-based care provider clients. Read our co-authored whitepaper to help you define, design and deploy a Meaningful AI strategy personalized to your organization.Download the Adopting Meaningful AI in Healthcare whitepaper
