From Referral to Admission: How Automation Transforms Intake

In behavioral health, every minute matters. Traditional referral processes often rely on manual entry, scattered communication and limited visibility – leading to delays, staff frustration and missed opportunities for timely client care. In this session, Spectrum Health Systems and Netsmart will share how they modernized their end‑to‑end referral workflow using automation and AI to reduce processing times, improve staff morale and partner satisfaction.

You’ll hear firsthand how Spectrum moved from a fax‑ and email‑driven workflow that took up to 15 minutes per referral to an automated, data-informed process completed in just over two minutes. Join us to learn how analytics, intelligent routing and configurable automations help organizations reduce human error, streamline decision-making and support better outcomes for the individuals they serve.

Key Takeaways

• How automation and AI reduce referral processing time
• The power of analytics to drive operational and strategic decisions
• Real-world examples of automated workflows that improve efficiency and consistency

REGISTER HERE