From Referral to Admission: How Automation Transforms Intake

In this session, Spectrum Health Systems and Netsmart shares how they modernized their end‑to‑end referral workflow using automation and AI to reduce processing times, improve staff morale and partner satisfaction.

You’ll hear firsthand how Spectrum moved from a fax‑ and email‑driven workflow that took up to 15 minutes per referral to an automated, data-informed process completed in just over two minutes. Watch to learn how analytics, intelligent routing and configurable automations help organizations reduce human error, streamline decision-making and support better outcomes for the individuals they serve

Key Takeaways

• How automation and AI reduce referral processing time
• The power of analytics to drive operational and strategic decisions
• Real-world examples of automated workflows that improve efficiency and consistency