Strengthening RCM Efficiency and Supporting Protection Against Revenue Leakage

Overview

As Colorado's largest community mental health center, WellPower is an organization committed to empowering people to overcome barriers and achieve lasting well-being through collaborative behavioral healthcare and comprehensive support. Serving more than 20,000 people each year throughout Denver, the nonprofit relies on a strong financial foundation to sustain the treatment, crisis response and community-based services that make its mission possible.

To strengthen its revenue cycle operations, WellPower turned to AlphaCollector. In just six months, the organization transformed its collections workflow through automation, standardized processes and AI (augmented intelligence) — helping protect against preventable revenue leakage while giving collectors more time to focus on the work that matters most.

Leveraging AI-Assisted Workflows to Help Protect Against Revenue Leakage

Timely filing denials represent one of the most preventable forms of revenue leakage — and that’s exactly what WellPower addressed through their use of revenue cycle automation.

Prior to AlphaCollector, WellPower was in the same situation as many behavioral healthcare organizations without AI-powered solutions — the collections team relied on manual processes to identify claims approaching timely filing deadlines, monitor aging accounts and uncover denial trends.

When manual processes lead the way, collectors can spend hours each month sorting spreadsheets, routing reports and digging through claims to determine what requires attention first. Identifying unusual denial patterns from specific payers can be dependent on homegrown reports, making it difficult to recognize emerging issues before they affect a larger volume of claims.

AlphaCollector is a comprehensive approach to collections because it pulls in so much information. It really helps with time management. And being able to fully see the picture of billed, unbilled and all of the current services outstanding has been huge.

Kianna Wake, Accounts Receivable Manager, WellPower

A Smarter, AI-Supported Collections Process

AlphaCollector facilitates a more intelligent approach to collections by automatically prioritizing the highest-impact work. Rather than deciding which claims to pursue first, collectors now receive automated worklists that intelligently surface priority claims based on payer requirements, timely filing deadlines and collection opportunities.

The solution also provides greater visibility into denial trends, allowing the team to quickly identify payer issues and status code problems that previously required extensive reporting to uncover.

From a reporting standpoint, advanced reporting through AlphaAnalytics, the reporting tool within AlphaCollector, has changed how the team measures success. Managers can drill into productivity data, monitor improvements over time and demonstrate the financial impact of each collector's work. Because collectors now follow claims from beginning to end, they have greater ownership of outcomes and a stronger connection to the results they produce.

WellPower has also embraced augmented intelligence through Benny, the AI assistant that supports collectors without replacing their expertise. Benny helps guide staff through complex claims, reducing uncertainty and reinforcing standardized workflows while leaving critical thinking and decision-making in the hands of the collector.

In addition to automation-driven workflows, intelligent task distribution and advanced reporting within AlphaCollector, the WellPower team has benefited from standardized note templates. Note templates have created consistency across the department, making it easier for collectors and managers alike to understand claim history without interpreting individual documentation styles.

As a result of leveraging AlphaCollector for claims management and collections workflows, WellPower reduced timely filing denials by 81%*.

Fewer Denials and Strong Reimbursement Protection That Supports the Care Mission

By automatically prioritizing claims approaching filing deadlines, AlphaCollector helped WellPower achieve an 81% decrease in timely filing denials*, targeting preventable revenue leakage and protecting reimbursement that supports the organization's behavioral health mission.

Collectors are no longer reliant on managing spreadsheets and manually searching for claims, giving them more capacity to focus on meaningful collections work. Managers have greater visibility into team performance, standardized documentation has improved collaboration and analytics have helped reinforce productivity and morale across the department.

The improvements also support a better experience for the people WellPower serves. Timelier billing reduces the likelihood of delayed bills arriving months after services were delivered, creating more predictable financial communication for individuals already navigating behavioral health challenges. With a large portion of WellPower's funding coming through Medicaid, earlier visibility into potential billing issues also helps the organization address concerns before they become larger administrative issues.

For WellPower, AlphaCollector has become more than a collections platform. It helps strengthen the organization's financial stewardship so it can continue investing in the people, programs and services that empower individuals across the Denver community to pursue lasting well-being.

I couldn't recommend AlphaCollector more.

Kianna Wake, Accounts Receivable Manager, WellPower

*Based on client-provided data comparing denials from June 2025 (pre-AlphaCollector implementation) to June 2026 (post-AlphaCollector implementation).