Improving Care Coordination and Operational Efficiency with GEHRIMED
Community
- Geriatric
- Lumina Care
- Kevin D. Grayson, MBA, BSN, RN, Director of Operations
- Headquarters in New York
Lumina Care faced several operational hurdles that slowed productivity and limited scalability:
- Time-consuming manual fax processes required case coordinators to spend up to 45–60 minutes per patient sending documentation
- Fragmented workflows across multiple systems created inefficiencies and reduced visibility
- Delayed documentation from third-party processes impacted chart completion timelines
- A need for clearer, more clinically aligned documentation templates to support care quality and compliance
With GEHRIMED, Lumina Care achieved measurable improvements in efficiency and scalability:
- ~48% increase in productivity within a single month
- Nearly doubled patient capacity due to operational efficiencies
- Significant reduction in administrative time spent faxing and coordinating care
- Fewer billing discrepancies, with consistent, accurate data reporting
- Improved workflow alignment across teams and systems
Improving Care Coordination and Operational Efficiency with GEHRIMED
Overview
Lumina Care delivers care to a complex, high-risk geriatric population, primarily supporting patients transitioning from skilled nursing facilities back into the community. Their model extends beyond transitional care management (TCM) to include ongoing chronic care management and behavioral health services—requiring tight coordination across providers, care teams, and systems.
As the organization expanded its patient volume and service offerings, Lumina Care needed a more efficient and scalable way to manage clinical documentation, streamline communication, and maintain visibility across multiple workflows. With providers, nurses, and care coordinators operating across different platforms, ensuring consistent, accurate, and timely documentation became increasingly critical to both care delivery and operational performance.
To support continued growth while maintaining high-quality care, Lumina Care turned to GEHRIMED to simplify workflows, improve efficiency, and create a reliable foundation for clinical and operational decision-making.
The Solution
Lumina Care leveraged GEHRIMED and Updox to centralize clinical documentation and streamline operational workflows across their care teams.
Key capabilities included:
- Integrated eFaxing (Updox) for faster, more reliable document exchange
- Streamlined documentation workflows with configurable templates
- User-friendly interface to accelerate provider onboarding
- Trusted data source for reporting, billing alignment, and audit readiness
Accelerated Provider Adoption
GEHRIMED’s intuitive design enabled rapid onboarding and adoption across Lumina Care’s provider team:
- 1–2 days of training required for new providers
- Providers are fully comfortable within one week
- Consistent usability across diverse clinical backgrounds
It’s very easy to teach. After a couple days, they’ve got it—and within a week, everyone is comfortable.”
A True Partnership
Beyond the technology, Lumina Care values the ongoing collaboration and responsiveness of the GEHRIMED team:
- Fast response times, often within hours
- Continuous support for template optimization and workflow improvements
- Strategic guidance to align with evolving regulatory and clinical needs
The support is top-notch. We usually have answers within a few hours… they’ve been fantastic to work with.”
Why GEHRIMED
Lumina Care recommends GEHRIMED for organizations seeking a scalable, intuitive, and operationally efficient EHR:
- Easy to use and quick to adopt
- Strong foundation for audit readiness and compliance
- Enables better care coordination and documentation consistency
- Backed by a responsive, forward-thinking partner
“I would recommend GEHRIMED… it’s easy to use, audit-ready, and flows well with the systems we use.”
