An Important Update for RCM Clients

A Message from Erica Gregory – 3/13/20

I’ve spoken with many of you to answer questions about COVID-19 and wanted to share more broadly with all of you what we’re doing to support you during this time of need.

Like you we are monitoring the COVID-19 (coronavirus) situation closely, keeping those impacted in our thoughts, and are committed to maintaining the high standard of service you have come to expect from us. 

Here is a quick summary for you to give you peace of mind on how we’re covering you:

  • All Netsmart facilities are operating business as usual currently.
  • One of the many benefits of having operations in many locations across the country is that we have technology, facilities, infrastructure and security protocols in place to be able to service you from anywhere in the country.
  • Netsmart has confirmed with CMS that the COVID-19 CPT code is being added and can be used on April 1, 2020. CMS is recommending holding claims until that date.
  • For those who have a license for CPT codes, all Netsmart solutions are updated with the recommended ICD-10 codes for COVID-19 as recommended by the CDC.

If you should need for expanded RCM services, up to and including full centralized billing-business operations (CBO) support, please contact your current Netsmart RCM associate.


Erica Gregory
Vice President, RCM