About Betterleave

Betterleave is a family caregiver engagement platform built for the post-acute care continuum. For hospice organizations, that means meeting families where they already are, on their phones, with proactive, conversational SMS messaging that begins at admission and continues through 13 months of bereavement support.

While bereavement is the last impression families will have with an agency, bereavement today is largely a checkbox. Most hospice teams are still running mail merges, stuffing envelopes, and manually tracking who got what letter and when. It's time consuming, expensive, and inconsistent, and families deserve better than that. Through its partnership with Netsmart, Betterleave helps eliminate that manual lift entirely. Say goodbye to mail merges, postage costs and the uncertainty of whether the communication was ever received by the family. Betterleave connects directly with your Netsmart workflow, so family engagement happens automatically, consistently, and at scale, without adding work to your team's plate.

Here's what that looks like in practice:

Families receive proactive outbound messages during the active care period, with a dedicated Betterleave care team member responding on behalf of your agency. A near real-time dashboard gives your team visibility into family feedback, care gaps and AI enhanced analytics, so you can get ahead of issues before they become complaints or CAHPS hits.

Proven outcomes during the active care period include a 60% improvement in family engagement, a 3% increase in CAHPS scores and a 57% reduction in care coordination call volume.

After loss, families receive proactive bereavement messages over 13 months, from the same branded, high-touch Betterleave care team member. Digital content, videos, tools and checklists, keeps families resourced and connected during one of the hardest periods of their lives.

Proven outcomes in the bereavement period include a 40% improvement in family engagement, a 9% increase in CAHPS response rates, up to 100% reduction in manual mailing time and costs, and an 8% growth in online reviews and recommendations.

Betterleave is CHAP verified and meets CMS bereavement requirements. Today, Betterleave serves 60+ customers across 85+ locations and engages with more than 25,000 families. Through this collaboration, Netsmart clients gain an easy way to modernize their bereavement program, capturing near real-time family feedback that builds community trust, strengthens engagement and supports referral growth, not just checking a compliance box.