Netsmart Mobile Privacy Policy

Netsmart Technologies, Inc. (“Netsmart”) respects your privacy and is committed to protecting it through this privacy policy (“Privacy Policy”). The purpose of this Privacy Policy is to assist you in understanding how Netsmart collects and uses the personal information you either provide or that we collect from you (“Information”). By continuing to use this site, you agree to the Privacy Policy, and you consent to the use of your information in accordance with this Privacy Policy.

Information We Collect

Netsmart collects Information from you in two ways: (1) directly from you and (2) with cookies.

Information You Provide to Netsmart

Through your interaction with and use of this Web site, you may provide us with Information on an individual basis, which may include, but is not limited to, your name, title, organization name, physical address, email address, and telephone number, as well as information regarding certain software packages and Netsmart services used by you or your company. While you may visit our Web site anonymously, your submission of information in an online document or e-mail constitutes your consent to Netsmart’s use of the Information as described in the Privacy Policy in effect at the time of submission. You may refuse to provide certain information; however the failure to provide requested information may result in your inability to use certain features of this Web site.


We may occasionally use alphanumeric identifiers ("cookies"), which would be transferred to your computer's hard drive through your Web browser to enable our system to recognize your browser when you return to this Web site and to monitor traffic patterns. You may modify your Web browser to prevent it from accepting new cookies, to notify you when a cookie is received, or to disable cookies entirely. Doing so, however, may prevent you from utilizing certain features of this Web site.

How We Use And Share Information

Order processing

The Information is used to process orders, to provide products and services, and to develop new products and services.

Marketing, promotion, and market research

The Information may be used by Netsmart or its agents to personalize your experience, improve our Web site, or improve customer service. The Information may also be used to market and promote the products and services of Netsmart and its affiliated companies, and to conduct market research. This means you may be contacted by telephone, direct mail or e-mail regarding products and services offered by Netsmart, its affiliated companies or third parties.

Third parties

Netsmart does not sell your personal information to third parties, but may transfer it as noted under "Comply with Legal Requirements and Corporate Transactions" paragraph below. If you do not want the information you provide to Netsmart to be shared with other companies, and you indicate this preference in the manner indicated below under "Contact Us" or when you provide the information to Netsmart, we will honor your preference.

Netsmart may provide links to third parties Web sites that have separate and independent privacy policies. These links are provided for your convenience only, and if you access them, you do so at your own risk. Netsmart shall have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Comply with Legal Requirements and Corporate Transactions

Netsmart reserves the right to disclose your Information when we believe it is required, necessary or appropriate: (1) under applicable law; (2) to respond to requests from public and government authorities, for national security and/or law enforcement purposes; and (3) to enforce our site policies, or protect ours or others’ rights, property or safety. Additionally, we may transfer your personal information in conjunction with a corporate sale, merger, dissolution, or acquisition if we are not the surviving entity after the merger, sale, dissolution or acquisition.

Access from non-U.S. locations

If you are accessing this site from a country other than the United States, your Information may be transferred outside of the country in which you reside or work for use by Netsmart or third parties as described in this Privacy Policy. Your submission of the Information constitutes your consent to such transfer of your Information.

Privacy-relevant Android permissions requested by Netsmart applications


Used for permissions that are associated with accessing camera or capturing images/video from the device. This permission allows this application to capture patient wound images, profile images and documents, in order for them to be viewed in this application and recorded in the patient’s EHR.


Used for permissions that are associated accessing device storage. Allows, for instance, access to device storage to encrypt and store pictures and read pictures captured through the device, store limited and encrypted patient demographic data. The application will not access the default image gallery. This, more specifically, allows this application to save the captured images, and to read the images for viewing within the app, to temporarily store the images if the device is offline, and to retrieve patient data in offline mode.

Wi-Fi and Internet

The application uses Wi-Fi or Internet to communicate. The Wi-Fi/Internet connection is used to authenticate the user who is logging in to the app to ensure it is a valid user, to retrieve data from the EHR, and to upload the captured images into the patient record in the EHR.

Information for Children Under 13

Our website is not intended for children under 13 years of age. We do not knowingly collect information from children under 13. If you think we have collected information from a child under the age of 13, please contact us.


The security of your Information is very important to Netsmart. We use physical, electronic and administrative safeguards to protect your Information.


By using our site, you consent to the terms of this privacy policy as it relates to information you submit to us.

Changes to this Privacy Policy

We may change this Privacy Policy. If we do so, we will update the Privacy Policy modification date below. You are responsible for regularly reviewing the terms of this Policy to stay informed of changes or modifications of this Policy. Policy changes will apply only to information collected after the date of the change.

Effective Date

The effective date of this policy is August 30, 2017.

Contact Us

If you have any questions regarding this Privacy Policy, you may contact us at: Netsmart Technologies, Inc., 4950 College Boulevard, Overland Park, KS 66211 or