Seeing the Full Picture: Achieving Visibility, Value and Results with a Unified Platform
Read how MHMR of Tarrant County revolutionized care delivery and operations with AI
Introduction
My Health My Resources (MHMR) of Tarrant County is one of the largest community health centers in Texas, serving residents across North Central Texas since 1969. The organization provides a broad range of services for individuals with mental health disorders, intellectual and developmental disabilities (IDD), substance use disorders and more. As demand for high quality health services in the community grew, MHMR of Tarrant County recognized the need for an advanced solution that would unify care delivery, enhance documentation and ensure financial sustainability.Problem
With numerous programs and services operating across a large geographic area, MHMR of Tarrant County faced challenges with fragmented data and documentation. Gaps in care coordination visibility and inconsistent reporting made it difficult for care providers to capture the full impact of the services they delivered. The lack of systems integration also hindered the ability to streamline workflows or maximize reimbursement for services already being provided—particularly for uninsured and low-income populations served under the 1115 Waiver’s Charity Care Pool (CCP).Solution
MHMR of Tarrant County partnered with Netsmart to implement the CareFabric® platform—an integrated solution unifying all services and documentation within a single electronic health record (EHR). Once equipped with empowering tools like performance dashboards and Bells Documentation Assistant, MHMR of Tarrant County gained real-time visibility into documentation across all programs, regardless of entry point. Augmented intelligence (AI) and data-driven insights allowed the organization to surface trends, address gaps and unlock the full value of their technology investments.
“With Bells, MHMR of Tarrant County was able to rapidly implement care coordination documentation that supports cost reporting and reimbursement through Texas’ 1115 Waiver CCP—unlocking funding for non-reimbursable, high-value services delivered to uninsured and low-income behavioral health clients.”
Kirk Broome, Sr. Director of Transformation,
MHMR of Tarrant County
Result
The implementation of Bells and a unified CareFabric® data platform led to measurable improvements across care delivery, documentation and revenue:1. Expanded documentation capacity
Staff are now documenting an average of one additional progress note per client per month, providing clearer visibility into services that were previously unrecorded.
2. Increased client volume per provider
Each clinician now sees or documents approximately five more clients per month compared to before the platform was implemented.
3. Faster documentation turnaround
Bells-enabled progress notes are finalized 17 hours sooner than non-Bells notes, increasing staff efficiency and responsiveness.
4. Revenue growth
Monthly revenue increased by an average of 30% post-implementation, capturing the value of services that had gone unreimbursed.
5. Improved reimbursement
Streamlined care coordination documentation enabled MHMR of Tarrant County to secure funding through the 1115 Waiver CCP for services that previously lacked reimbursement pathways.
*Data derived from the same month in two separate years for a more accurate comparison.
By embracing a unified, AI-enhanced platform, MHMR of Tarrant County transformed its approach to care delivery and organizational operations. The ability to access insights and leverage comprehensive data across all programs has allowed the organization to grow sustainably, increase efficiency and improve outcomes for clients. MHMR of Tarrant County’s success underscores how data-driven technology isn't just about streamlining tasks—it’s about empowering providers to elevate the quality and reach of care for the communities that need it most.
Black Book survey of mental and behavioral health care client experience recognized Netsmart as an industry leader for the 9th consecutive year
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