October 11, 2022

Shasta County Advances Adoption of the Netsmart Platform to Support CalAIM and Achieve Whole-Person Care for California Residents

OVERLAND PARK, Kan., Oct. 12, 2022 —  Netsmart and the Shasta County Health & Human Services Agency today announced an extended partnership leveraging advanced solutions and services of the Netsmart CareFabric® platform to provide whole-person care to California residents. Through this partnership, Shasta County will utilize a full suite of solutions from Netsmart to integrate with the county’s and consumers’ other care providers and establish shared clinical workflows that support the California Advancing and Innovating Medi-Cal (CalAIM) program.

Shasta County will utilize several components of the CareFabric platform to support CalAIM program initiatives including, data analytics, consumer engagement, telehealth and care coordination tools. The power of these solutions will drive clinical and consumer engagement; creating provider efficiencies in delivering integrated virtual care. Additionally, the agency will leverage the industry-leading electronic health record (EHR) myAvatar™ designed to simplify the coordination of complex behavioral health services in community-based, residential and inpatient programs across the county’s geographic footprint. 

CalAIM promises to strengthen Medi-Cal by offering individuals a more person-centered approach to providing and receiving care in all aspects of life. Based on two waivers, Medi-Cal 2020 Section 1115 demonstration and CalAIM Section 1915(b), along with several state plan amendments, CalAIM initiatives including Enhanced Care Management (ECM) and Community Supports (CS) will improve care coordination, access to services and the overall health of more than 14 million California Medi-Cal enrollees.

The agencies using the Netsmart platform will benefit from next-generation technology that strengthens enhanced care management and community support services. To improve these services, Shasta County will utilize CareConnect™, an integration engine to advance interoperability by using direct secure messaging (DSM) and health information exchanges (HIEs) to drive care transitions and data exchange across county providers. Tracking key performance indicators through dashboards will identify gaps in care and provide data insight on their client population to help providers achieve top clinical outcomes for the services they deliver at the lowest cost.

Since 2017, seven Netsmart California County clients have used the CareConnect network to facilitate 1 billion care coordination transactions between their behavioral health populations and 15 of their health system partners. At the current pace of adoption, there will be more than 500 million transactions in 2022 alone. 

“Over the past several years we have been committed to our journey of working with our clients in public healthcare programs in California by implementing advanced behavioral health technology to digitize the enterprises of our state, county and other provider clients,” said Netsmart SVP & Managing Director of Human Services David Strocchia. “Through these partnerships, we serve a significant footprint throughout the state and are currently serving agencies and organizations in more than 75% of California’s counties. We look forward to supporting Shasta County across a variety of programs, services and funding opportunities that CalAIM brings to their community and helping make whole-person care a reality for those they serve.”








About Netsmart

Netsmart, a leading provider of Software as a Service (SaaS) technology and services solutions, designs, builds and delivers electronic health record software (EHR), health information exchanges (HIEs), analytics and telehealth solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in the human services and post-acute care (which is comprised of skilled nursing, home care, hospice, palliative and senior living) and payer markets. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care.

By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it.

For more than 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL. Our more than 2,600 associates work hand-in-hand with our 680,000+ users at our clients across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative. Learn more about how Netsmart is changing the face of healthcare today. Visit www.ntst.com, call 1-800-472-5509, follow us on our CareThreads BlogLinkedIn and Twitter, like us on Facebook or visit us on YouTube. Netsmart is pleased to support the EveryDayMatters® Foundation, which was established for behavioral health, care at home, senior living and social services organizations to learn from each other and share their causes and stories.

Solutions and Services