September 08, 2021

The Edinburg Center Advances Evidence-Based Services Through Enhanced Netsmart Solutions

Netsmart Media Contact:
Vince Koehler


OVERLAND PARK, Kan., Sept. 08, 2021 The Edinburg Center, a non-profit community-based services agency, advances its evidence-based services through enhanced components of the Netsmart CareFabric® platform, creating improved clinical and financial efficiencies as they grow programs to serve through additional service lines to fulfill strategic organizational goals.

As one of the initial implementers of the NX version of myEvolv®, an ONC-certified electronic health record (EHR) for behavioral health, Edinburg has been able to leverage a next generation technology platform built for extreme usability, to drive efficient and clinician-friendly workflows. Providing easy-to-use workflows focused on clinical-user satisfaction allows providers to recruit and retain the top clinicians in the field. The Massachusetts-based, long-standing Netsmart client expanded their adoption of the Netsmart CareFabric and implemented solutions to fulfill their mission of providing evidence-based, innovative services to promote personal growth and independence, foster hope and enhance the quality of life for the individuals their organization serves.

As Edinburg has grown to serve not only adults experiencing intellectual disabilities and mental health challenges but also children and families, individuals experiencing co-occurring disorders, autism and brain injury, the integrated myEvolv platform supports real-time access to an individual’s health history and supports one common record across all care settings.

“Our Center staff has seen impactful benefits since we transitioned to NX and our clinicians acknowledge the incredible efficiency gained through streamlined workflows that allow them to spend more quality time with their clients and better address their complex needs,” said Anne Phillips, Clinical Applications Director, The Edinburg Center. “The new financial functionalities and integrated reporting tools have been a game changer for us. When COVID-19 hit we were able to automate our processes, reducing time spent on overhead functions by 50% and routinely use key performance indicators (KPIs) to measure outcomes within one intuitive platform to ultimately deliver better care.”

The partnership between Edinburg and Netsmart has yielded significant improvements across the Center’s programs and the overall user experience has increased compliance and data integrity. By adopting the latest solution available, Edinburg has reported clinician satisfaction of the user-friendly and powerful workflows, such as the new comprehensive assessment to document medical notes and evaluation, and the ability to guide users through documentation based on the context of the clinical record.

Not only is Edinburg taking advantage of the new features available in myEvolv NX, but they’ve also seen a reduction in the time and effort spend supporting the solution as a result of increased emphasis on community involvement in the design and development process to improve clinician satisfaction with existing workflows such as Feature Uplift and Re-Design, with the end user in mind and greater financial management.

The Center will soon leverage a new navigation feature that provides administrators the power to guide best practice navigating based on user type, increased compliance and data integrity via easy to access auditing tools and additional interactive home view widgets for clinicians to manage their caseloads and anticipate faster onboarding of new staff.

“By providing a solid technology platform that strengthens how care and services are delivered, we can help Edinburg deliver on its goal of meeting the specific needs for whole-person care,” said Netsmart CEO Mike Valentine. “Netsmart and Edinburg have a shared strategy, to innovate services and collaborate to deliver an integrated, coordinated system of care. We’re honored to work alongside them as they seek to improve the lives of children and adults in their community.”




About The Edinburg Center

The Edinburg Center was established in 1977 as a non-profit community-based services agency. The Center’s mission is distinguished by our longstanding belief that all people have the potential to learn, the capacity for change and the right to live a meaningful life in the community of his or her choice. Our mission is to provide an array of innovative services which promote personal growth and independence, foster hope and enhance the quality of life of people with mental health conditions, co-occurring substance use conditions and/or developmental disabilities, and brain injury services. The Center maintains a specific commitment to and has an established reputation for successfully providing services to people whose complex needs and challenging behaviors have typically been barriers to community living.

Over the past three decades, The Center has grown into a thriving organization which provides a robust range of community services which are based on the unique needs of the individuals we serve. This range includes adult community outreach support services, residential supports, short-term respite care for adults with both mental health conditions and/or developmental disabilities, day treatment services, clubhouse services, outpatient counseling and medication services. We also provide a wide array of services for children and families, which include intensive home-based therapy, Applied Behavioral Analysis, outpatient therapy, and therapeutic mentoring. Visit to learn more.


About Netsmart

Netsmart, a leading provider of Software as a Service (SaaS) technology and services solutions, designs, builds and delivers electronic health records (EHRs), health information exchanges (HIEs), analytics and telehealth solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in the human services and post-acute care (which is comprised of home care and hospice and senior living) markets. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care.

By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it.

For more than 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL. Our more than 2,400 associates work hand-in-hand with our 680,000+ users at our clients across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative. Learn more about how Netsmart is changing the face of healthcare today. Visit, call 1-800-472-5509, follow us on our CareThreads Blog, LinkedIn and Twitter, like us on Facebook or visit us on YouTube. Netsmart is pleased to support the EveryDayMatters® Foundation, which was established for behavioral health, care at home, senior living and social services organizations to learn from each other and share their causes and stories.