March 07, 2019

Netsmart Earns Multiple Top Black Book Awards Across Behavioral Health and Post-Acute Healthcare Settings

Netsmart Media Contact:
Vince Koehler

OVERLAND PARK, Kan., March 7, 2019Netsmart announced today that it has been ranked #1 in multiple areas spanning the human services and post-acute care settings, according to Black Book Research’s annual survey. The Kansas-based healthcare IT provider earned the top 2019 client-rated spots in the Behavioral Health EHR, Skilled Nursing and Senior Living EHR, Home Healthcare IT Solutions, Care Coordination Solutions and Highest Client Satisfaction categories.

“Receiving recognition like this from a respected survey group like Black Book confirms that we’re heading in the right direction as we drive forward healthcare integration to meet the coordination demands of person-centered and value-based care,” said Netsmart CEO Mike Valentine. “The fact that we are receiving top marks from our clients in areas ranging from human services to post-acute care settings speak volumes to our continued effort.”

Black Book has a strong focus dedicated to healthcare technology and services. The research company annually surveys healthcare executives and end users about the technology solutions and services at use within their organization, along with the technology partners providing them. Feedback is given based on 18 key performance indicators covering the areas of client experience, loyalty and customer satisfaction. Black Book confirms its rankings by conducting both an internal and external audit to ensure accuracy and truthfulness while also verifying respondent validity.

“When we see Black Book rankings come out each year, it truly is meaningful for us,” said Valentine. “In contrast with other pay-for-play rankings, Black Book is the unbiased source we rely on as the reliable voice in the market. The Black Book captures impartial feedback that we trust to be the honest, collective voice of our clients and users who are providing feedback. At the end of the day, we do what we do to improve the daily lives of our clients and those they serve. What better way to gauge how we are doing than asking our clients directly?

“At Netsmart, we choose to invest heavily in product innovation, compared to others that devote large sums of money to advertising,” said Valentine. “This recognition tells me we are on the right track and validates our substantial investment to ensure our client partners continually have the innovative intellectual property today’s healthcare environment demands.”

Netsmart has also previously earned top Black Book spots in multiple categories in 2017 and 2018 and was named one of its top 50 disruptive health IT companies. This year’s recognition continues to distinguish and acknowledge the Netsmart commitment to excellence in all efforts to create dynamic and innovative technology needed to unite and connect our client communities to the rest of healthcare. 

About Netsmart

Netsmart designs, builds and delivers electronic health records (EHRs), solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in behavioral health, care at home, senior living and social services. We make the complex simple and personalized, so our clients can concentrate on what they do best: provide services and treatment that support whole-person care.

By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it.

For 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL.

Our more than 1,700 associates work hand-in-hand with our 600,000+ users in more than 25,000 organizations across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative.

Learn more about how Netsmart is changing the face of healthcare today. Visit, call 1-800-472-5509, follow us on our CareThreads BlogLinkedIn and Twitter, like us on Facebook or visit us on YouTube.

Netsmart is pleased to support the EveryDayMatters® Foundation, which was established for behavioral health, care at home, senior living and social services organizations to learn from each other and share their causes and stories.