May 18, 2021

Netsmart Earns 7th Consecutive Top Post-Acute Technology Solutions Vendor Ranking by Black Book Research

Netsmart Media Contact:
Vince Koehler

OVERLAND PARK, Kan., May 18, 2021 Netsmart announced that it has been recognized as the #1 post-acute technology vendor by Black Book Market Research (Black Book) annual survey for the seventh consecutive year. The Black Book survey conducted earlier this year polled more than 1,450 healthcare providers’ user experience scores for operational and financial administrators, nursing and clinical staff, physicians and support personnel.

“Year after year, we see client users recognize Netsmart as the top-rated technology company in the post-acute industry,” said Doug Brown, president and CEO of Black Book Market Research. “It’s clear that in an increasingly complex market, Netsmart is continuing to lead the post-acute care industry by providing the CareFabric platform that is a vital part of their users’ workflow, patient coordination and critical digital capabilities to be successful in the value-based care environment.”

The Black Book Home Health and Subacute IT User survey polled 20 top vendors to rank the top post-acute ambulatory health technology platform. The ratings were based on responses from post-acute electronic health record (EHR) users serving skilled nursing facilities, short and long-term rehabilitation centers, hospital-based subacute units, home health agencies and hospice organizations.

“We are honored to receive this continued recognition, as it is validated by clients that together we are committed to delivering high-quality solutions and services across the post-acute continuum,” said Netsmart CEO Mike Valentine. “The healthcare industry took a shift this year, and our teams worked alongside our clients to enhance technology and advance developments to meet the challenges COVID-19 brought to these communities. Provider satisfaction is key for improving the outcomes of patients.”

In addition to being recognized as the top post-acute technology solutions vendor, Netsmart was also awarded for the top performing behavioral health EHR by Black Book survey 2021.  

Black Book is a full-service healthcare-centric market research and public opinion company, committed to research and analysis of strategic issues in the global marketplace. The reputable research company conducts regular independent surveys, with statistically reliable sample sizes, that are verified and validated with internal and external audits to ensure response authenticity and integrity.

"Top-rated industry software solutions, like Netsmart, are in high demand because technological efficiencies are needed to bring a higher-level benefit to providers should overpayments diminish the value of ambulatory services as an alternative to high-cost inpatient services," said Brown.

About Black Book 

Black Book Market Research LLC, its founder, management and staff do not own or hold any financial interest in any of the vendors or public relations firms covered and encompassed in the surveys it conducts. Additionally, Black Book does not contract for, barter, exchange or accept direct services from any public relations firm mentioned in the rankings. Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media prior to vendor/firm notification of rating results and does not solicit vendor/agency participation fees, review fees, inclusion or briefing charges, consultation requirements and/or vendor collaboration as Black Book polls' clients. Since 2010, Black Book Market Research LLC has polled the vendor and service firm satisfaction in the software/technology and managed services sectors around the globe. 

For methodology, auditing, resources, comprehensive research and detailed results on the product and services rankings, see

For more information, contact our survey team leaders at


About Netsmart

Netsmart, a leading provider of Software as a Service (SaaS) technology and services solutions, designs, builds and delivers electronic health records (EHRs), health information exchanges (HIEs), analytics and telehealth solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in the human services and post-acute care (which is comprised of home care and hospice and senior living) markets. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care.

By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it.

For more than 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL. Our more than 2,300 associates work hand-in-hand with our 680,000+ users at our clients across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative. Learn more about how Netsmart is changing the face of healthcare today. Visit, call 1-800-472-5509, follow us on our CareThreads Blog, LinkedIn and Twitter, like us on Facebook or visit us on YouTube. Netsmart is pleased to support the EveryDayMatters® Foundation, which was established for behavioral health, care at home, senior living and social services organizations to learn from each other and share their causes and stories.