Tom Herzog

Chief Operating Officer

Tom is responsible for leading solution and technology strategies focused on person-centric design to optimize workflow, efficiencies and outcomes. His teams work in collaboration with both clients and partners to deliver comprehensive solutions for the human services and post-acute care communities. Tom oversees multiple business units, including Netsmart consulting organization, solutions, development, engineering, technology, innovation, product development, IT, support, human resources, legal and operational functions. Prior to joining Netsmart, Tom was senior vice president and general manager for technologies and medical devices at Cerner for 11 years. He oversaw the development, growth and global delivery of solutions to optimize acute care patient workflow, medical device interoperability, clinical imaging and technology innovations. He led strategies focused on hospital workflow improvements, with technology as an enabler, resulting in improved patient safety. In other roles at Cerner, he was responsible for business development, third-party relationships, technology specialists and operations. Tom’s additional experience includes leading teams to automate systems and integrate financial, document management and information systems. He has been recognized for his ability to create innovative approaches and strategies that deliver results through vision and building strong teams. Tom earned a bachelor’s degree in business management and human relations from Mid-America Nazarene University. He serves on the boards of the Overland Park Chamber of Commerce and the United Community Services of Johnson County. Back

Recent articles from this author

Meaningful AI Across the Matrix

How AI Can Transform Your Organization

Tuesday, April 21 | Thought Leadership

When you make AI meaningful, you’re not just creating efficiency. You enable what we call the AI trifecta.

Read Now
AI Safety (ASL) Framework

AI Safety in Healthcare: Applying the ASL Framework to Responsible Innovation

Tuesday, August 19 | Thought Leadership

With concerns around data privacy, cost, ethics and transparency, organizations need more than just innovation—they need AI guardrails. This brings us to the AI Safety Levels (ASL) Framework.

Read Now
ai predictions

AI Beyond 2025: Predicted Impacts on Human Services and Post-Acute Care

Friday, February 21 | Thought Leadership

As leaders in AI and automation for healthcare, we’ve compiled 10 key predictions to expect throughout 2025 and beyond that will redefine how organizations operate, serve clients and manage resources.

Read Now