5 Ways to Empower DSPs in Recognition of Direct Support Professionals Month

September marks Direct Support Professionals (DSP) Month, a time to recognize and celebrate the highly dedicated workforce who provide support to individuals with intellectual and developmental disabilities (IDD) with a focus on living independently, while promoting their well-being, dignity and inclusion in the community.

We’re also celebrating the annual Direct Support Professionals Recognition Week on September 8-14, 2024. As a technology provider in the human services space, we know how essential it is to not only acknowledge the hard work of DSPs, but to explore ways we can deliver technology to further support and empower them.

1. Implement AI-Powered Clinical Documentation

One effective way to support DSPs is by leveraging Artificial Intelligence (AI)-powered documentation. Advanced technology like Bells AI documentation assistant can streamline the documentation process, reducing administrative burdens and allowing DSPs to focus more on direct care. Such AI tools can automatically capture and organize support notes, ensuring accuracy and compliance while saving valuable time as well as allowing for better communication among teams and stakeholders.

2. Adopt Intuitive, Clinically Informed Workflows

As of 2023, ANCOR.org estimated that approximately 1.3 million DSPs are working across the United States. Providing DSPs with intuitive and clinically informed workflows greatly enhances efficiency and job satisfaction. Workflow designed specifically for IDD organizations can simplify complex tasks, reduce errors and improve overall care delivery.

By aligning technology with their unique workflow needs, DSPs can navigate their responsibilities more effectively, leading to better outcomes and reduced provider burnout.

3. Utilize Technology Built by Providers, for Providers

Investing in technology solutions developed by providers for providers ensures that tools are tailored to the specific needs of DSPs and the communities they serve. Such technology understands the nuances of workflows and aligns with the requirements of DSPs, leading to better adoption rates and more meaningful support.

4. Incorporate Augmented Assessments

Augmented assessments, like those offered by Bells AI, can significantly enhance the way DSPs interact with individuals and their stakeholders. These tools provide real-time suggestions on which questions to ask, adapting based on individual responses. Such an individualized approach innovates beyond cookie-cutter assessments, coaching DSPs through each interaction to gather the most relevant information needed for the development of a personalized support plan.

5. Embrace Integrated, Community-Tailored Solutions

Supporting DSPs also means providing access to integrated solutions tailored to the individuals you serve. Platforms like ReThink for Applied Behavior Analysis (ABA) or behavior tracking workflows offer resources designed for particular care settings.

Additionally, workforce management tools such as Electronic Visit Verification (EVV) and mobile solutions can streamline scheduling, compliance and communication tasks, reducing administrative overhead.

Looking Ahead

As we celebrate Direct Support Professionals Month, let's take action to empower DSPs with the tools and support they need to continue their exceptional work. By embracing advanced technologies and community-tailored solutions, we can enhance their ability to provide compassionate, effective care. Together, we will make a meaningful difference in the lives of DSPs and the individuals they serve.