Skilled application support for all of your healthcare technology solutions

Application Management Services

Eliminate the ongoing need to hire, train and retain scarce technology talent with our application management services. Gain access to a virtual team of application specialists with unique clinical and billing knowledge of Netsmart electronic health records (EHRs), reporting solutions and more. Beyond Netsmart solutions, we also support other EHRs and additional applications (database, web, Microsoft®, etc.).

Get skilled expertise to help support your team and maximize your EHR investment where you need it most. Our flexible portfolio gives you the right technology talent and solution alignment to support the care you provide.



Key benefits

  • Consistent capacity to handle configuration changes, report and forms development and program expansion of EHR solution
  • Reduces risk of attrition for high-demand skill sets
  • Eliminates need for continual investment in training of application support staff

Scope of services

  • Flexible application support to meet the needs of your organization
  • Knowledgeable, U.S.-based team of EHR specialists highly experienced in EHR optimization
  • Assigned team lead to manage service requests, budget, timelines and service delivery
  • Release management and testing services to include evaluation, coordination, testing and production implementation of system revisions
  • Advanced data support for EHR data and analytic mapping, reporting, population health management and other healthcare-related data projects
  • Flexible and custom training services for end users and/or system administrators that address scheduling needs, learning styles and workflows unique to the organization


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For Application Management Services

Abstinence-Based Treatment

Our addiction treatment software helps you centralize care delivery, enhance compliance and evaluate individuals during treatment and throughout sustained recovery. 

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Our autism EHR software helps deliver strengths-focused solutions for your specialized programs that serve individuals diagnosed with autism. 

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Behavioral Health

Following an individual’s progress is critical to delivering quality care. We know this, so we'll help you make the most of your resources.

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Child and Family Services

Simplify administrative tasks and coordination of services through our child and family case management software while allowing your staff to document care across settings. 

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Community-based Outpatient Providers

Discover the outpatient management software, solutions and services that help outpatient and community-based providers drive the coordination of care among multiple care settings and manage daily clinical tasks through role-based workflows.

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Home Care

Our home care EHR helps you manage the complexity to connect to the rest of healthcare, automate time-consuming processes, and improve communication with your care team in one simple-to-use solution. 


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Our hospice EHR helps you provide high-quality care and support to the whole person with an easy interdisciplinary care team tool. Help patients get their care faster and understand their options as they present themselves today. 


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Inpatient Psychiatric Facilities

From intake to discharge to after care, our inpatient EHR technology gives you access to the information you need to ensure smooth transitions and deliver whole-person care.

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Integrated Care

Our integrated care systems promote whole-person care by making it easy to coordinate with Federally Qualified Health Centers (FQHC) and process claims efficiently through Medicare and Medicaid.

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Intellectual and Developmental Disabilities

Our I/DD case management software is designed for person-centered care, empowering you to enrich the lives of those with intellectual or developmental disabilities.

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Life Plan Communities

Our CCRC software is optimized specifically for life plan community workflows. It supports advanced connectivity to bridge gaps in information, so you can create a single, integrated resident record across all senior living care settings, including home care, hospice, skilled nursing, assisted living, independent living, memory care and adult day care.

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Medication-Assisted Treatment

Our medication-assisted treatment software will help you centralize care delivery, so you can help individuals on their road to recovery.

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Palliative Care

Our ONC-certified palliative care software helps you optimize quality of life by anticipating, preventing and treating patients throughout the continuum of illness.  We reduce manual tasks and paperwork while facilitating patient autonomy, access to information and choice. 

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Our pediatric care tools provide a single clinical record to simplify documentation, help manage claims, schedule your care team and connect with the rest of healthcare. Netsmart works to provide efficiencies and easy workflows, so you can do what you do best.  

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Private Duty

Our private duty software offers a forms-based, clinical point-of-care system that works on any web-enabled device and provides the flexibility to manage private care in a home setting. 

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Public Health

Our integrated, web-based public health software advances your public health goals. We help the state and local health community connect to the larger care community through innovative solutions that allow you to focus on delivering integrated whole-person care state-wide and county-wide. 

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Senior Living Communities

Our long-term care software is optimized specifically to help you coordinate and manage care, connect with partners in the community, and manage populations to watch for risk among individuals in your senior living communities. 

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Skilled Nursing Facilities

Our skilled nursing software helps you fill gaps in patient information to streamline the pre-admission process, increase the accuracy of initial assessments and simplify compliance with CMS requirements.

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State and County

Our technology solutions and services support the full range of programs offered by state and county health and human services organizations. The result: better outcomes and improved operational, clinical and financial performances.

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Vital Records

Our vital records management technology helps states and counties by streamlining the entry, validation, registration and issuance of vital event records. 

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Consulting Services

Through our partnership and healthcare management consulting, we focus on complete alignment with you and your business objectives. We leverage proven project experience and cross-application knowledge to implement market-leading technology solutions to help you provide quality care.

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IT Managed Services

Our IT managed services portfolio lets you source critical services to ensure solid technical support for your solutions and the people who use them. Technology is always changing; let us help you focus your resources on improving the health and well-being of the people you serve.

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Training Services

We offer a range of EHR training options to help your staff build the skills they need to be successful in their role and maximize your technology investment.

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“Our Netsmart adviser not only had expertise with the EHR, but she also understood foster care; with Netsmart, we gained a team of licensing, administrative, billing and technology specialists to help us improve the way we operate across the entire organization.”
Brenda Chapin - Villages of Indiana