Access to care, speed to delivery, and matching consumer needs to available service lines are rapidly moving from a goal to a requirement. On March 21st at 1 pm ET, Deb Adler, Senior Associate at OPEN MINDS, and Matthew Arnheiter, Senior Vice President of Innovations at Netsmart, were joined by Debbie Cagle, Chief Marketing Officer, and Wayne Easterwood, Chief Administrative Officer of Centerstone of America for the executive web briefing “The Intersection of Consumer Data and Technology.” Together they discussed the value of using an integrated CRM to improve efficiencies today, uncover hidden consumer risks, and enable possibilities for the future.

Debbie Cagle and Wayne Easterwood represented Netsmart customer, Centerstone of America—a dynamic organization covering 5 states, and shared how they are leveraging the power of consumer data from multiple sources to establish customer relationship management (CRM) best practices, transition from inquiry to service delivery, and deliver ongoing consumer engagement.