Strengths based recovery

Reaching Recovery

Reaching Recovery™ is a measurement-based clinical content solution that promotes consumer engagement among adults seeking recovery from a mental illness. The solution offers outcome tools approved by the Joint Commission for clinicians that are designed to support an individual’s recovery and growth.

The model provides a precise, standardized group of assessments to evaluate strengths, obstacles and individual care recommendations. The outcomes tools were designed to support an individual’s recovery and growth, resulting in true person-centered care that reduces the overall cost of recovery throughout the care organization.


Solution Overview

Reaching Recovery


Recovery Tools

Recovery Needs Level (RNL): 

  • Completed by clinician
  • Recommends level of service intensity

Recovery Markers Inventory (RMI):

  • Completed by clinician
  • Clinician’s rating of an individual’s growth and recovery

Consumer Recovery Measure (CRM):

  • Completed by individual
  • Consumers rating of their recovery and growth

Promoting Recovery in Organizations (PRO):

  • Completed by the individual

A survey measuring staff’s characteristics which promote recovery.


  • Tracks social determinants of health and key environmental factors that correspond to recovery
  • Integrates with the EHR, consumer engagement and analytics solutions to display an individual’s recovery journey
  • Works as a standalone web application for any organization or agency nationwide
  • Offers real-time clinical decision support to enhance understanding of progress toward recovery from mental illness


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For Reaching-Recovery

Behavioral Health

EHR technology and solutions allow public sector agencies to connect with providers across care settings, make the most of shrinking budgets and improve delivery of care.

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Community-based Outpatient Providers

Discover the outpatient management software, solutions and services that help outpatient and community-based providers drive the coordination of care among multiple care settings and manage daily clinical tasks through role-based workflows.

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Integrated Care

Our integrated care systems promote whole-person care by making it easy to coordinate with Federally Qualified Health Centers (FQHC) and process claims efficiently through Medicare and Medicaid.

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State and County

Our technology solutions and services support the full range of programs offered by state and county health and human services organizations. The result: better outcomes and improved operational, clinical and financial performances.

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Connectivity and Integration

Care coordination solutions connect organizations to a network of providers and support secure data sharing across local health information exchanges (HIEs) and large interoperability frameworks, such as Carequality.

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Consumer Engagement

Support better outcomes and increased satisfaction with a consumer health record portal, kiosk technology, telehealth solutions and self-help resources.

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Data Analytics

Our healthcare data analytics platform is easy to use and provides at-a-glance metrics to clinical, financial and operational decision-makers. As a result, you can quickly determine if you achieve organizational goals and drive regulatory compliance. 

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"Our staff was flexible and absolutely committed to engaging individuals. The challenge was not convincing them this was something that they wanted to do; it was
making sure we were incorporating the new functionality in a way that didn’t feel burdensome." 
Melanie SissonPh.D., - Manager of Information Strategy at Mental Health Center of Denver