Client Support 

Our Netsmart support team is here to help you whenever, wherever.
 
Whether you need to talk to a human or access our client portal, we’re available to solve your needs 24/7/365. 
 
Find resources that will help you with all of your Netsmart solutions:
• Talk to a human through designated phone support numbers
• Log a ticket and request assistance online via our client portal, NetsmartCares
• Get the latest product updates via our solution update portal
• Gain access to complete solution documentation via the Netsmart Wiki
• Collaborate with thousands of Netsmart software users via our community portal 

Health and Human Services Solution Support

• Essentia, phone: 800.263.1721
• Helper, phone: 800.343.5737
• Insight, phone: 888.782.2615
• Methadone | Addiction Systems, phone: 888.782.2615 Option 5
• myAvatar™: 888.782.2615
• myEvolv®, phone: 888.782.2615
• TIER®, phone: 888.782.2615 Option 7
• Vital Records, phone: 888.782.2615

Post-Acute Care Solution Support

Homecare, phone: 888.782.2615
Homecare Accounting Solutions, phone: 800.219.0664 Press 1 for Support, 2 for Sales
Homecare Advisor and Hospice Advisor, phone: 1.800.800.5095
Vision, phone: 877.875.1200

Additional Solution Support

Benchmarking | Enlighten Analytics, phone: 888.782.2615
e-Prescribing, phone: 888.227.6130
myLearningPointe®, phone: 888.249.1517
RxConnect, phone: 888.782.2615

For questions or assistance from the Netsmart Finance Team with a Netsmart Invoice or to pay your bill:

Finance | Invoice | Pay Bill, phone: 800.842.1973

NetsmartCares Portal

Create a New Support Case, View Case History, Innovations, Solution Roadmap
Create a new support case

Solution Update Portal

New Release Update Files, Release Notes, Known Issues Database (KID)
View new release updates

Netsmart Wiki

Installation Guides, User and Admin Guides, Release Notes, Knowledge Base/Troubleshooting, Accessible via the "Help" menu of your Netsmart solution
Learn more

Netsmart Community

User Groups, Discussion Forum, Application Exchange (File Sharing), User Event Information, Webinar Recordings
Join the conversation