Client Support

Our Netsmart support team is here to help you whenever, wherever.

Whether you need to talk to a human or access our client portal, we’re available to solve your needs 24/7/365.

Find resources that will help you with all of your Netsmart solutions:
• Talk to a human through designated phone support numbers
• Log a ticket and request assistance online via our client portal, NetsmartCares
• Get the latest product updates via our solution update portal
• Gain access to complete solution documentation via the Netsmart Wiki
• Collaborate with thousands of Netsmart software users via our community portal

Health and Human Services Solution Support

• Essentia, phone: 800.263.1721
• Helper, phone: 800.343.5737
• Insight, phone: 888.782.2615
• Methadone | Addiction Systems, phone: 888.782.2615 Option 5
• myAvatar™: 888.782.2615
• myEvolv®, phone: 888.782.2615
• TIER®, phone: 888.782.2615 Option 7
• Vital Records, phone: 888.782.2615

Post-Acute Care Solution Support

• Homecare, phone: 888.782.2615
• Homecare Accounting Solutions, phone: 800.219.0664 Press 1 for Support, 2 for Sales
• Homecare Advisor and Hospice Advisor, phone: 1.800.800.5095
• Vision, phone: 877.875.1200

Additional Solution Support

• Benchmarking | Enlighten Analytics, phone: 888.782.2615
• e-Prescribing, phone: 888.227.6130
• myLearningPointe®, phone: 888.249.1517
• RxConnect, phone: 888.782.2615

For questions or assistance from the Netsmart Finance Team with a Netsmart Invoice or to pay your bill:

• Finance | Invoice | Pay Bill, phone: 800.842.1973

Find Your Designated Support Phone Number