We’re here to help you
Client Support
Our Netsmart support team is here to help you whenever, wherever.
Whether you need to talk to a human or access our client portal, we’re available to solve your needs 24/7/365.
Find resources that will help you with all of your Netsmart solutions:
• Talk to a human through designated phone support numbers
• Log a ticket and request assistance online via our client portal, NetsmartCares
• Get the latest product updates via our solution update portal
• Gain access to complete solution documentation via the Netsmart Wiki
• Collaborate with thousands of Netsmart software users via our community portal
Whether you need to talk to a human or access our client portal, we’re available to solve your needs 24/7/365.
Find resources that will help you with all of your Netsmart solutions:
• Talk to a human through designated phone support numbers
• Log a ticket and request assistance online via our client portal, NetsmartCares
• Get the latest product updates via our solution update portal
• Gain access to complete solution documentation via the Netsmart Wiki
• Collaborate with thousands of Netsmart software users via our community portal
Health and Human Services Solution Support
• Essentia, phone: 800.263.1721
• Helper, phone: 800.343.5737
• Insight, phone: 888.782.2615
• Methadone | Addiction Systems, phone: 888.782.2615 Option 5
• myAvatar™: 888.782.2615
• myEvolv®, phone: 888.782.2615
• TIER®, phone: 888.782.2615 Option 7
• Vital Records, phone: 888.782.2615
Post-Acute Care Solution Support
• myUnity Home Care, phone: 844.998.6489• myUnity, Senior Living phone: 877.875.1200
• myUnity Home Care, Clinical: 800.219.0664 (ext. 1, 1)
• myUnity Home Care, Financial: phone: 800.219.0664 (ext. 1, 2)
• Netsmart Homecare, phone: 888.782.2615
• Homecare Advisor and Hospice Advisor, phone: 1.800.800.5095
Additional Solution Support
• Benchmarking | Enlighten Analytics, phone: 888.782.2615
• e-Prescribing, phone: 888.227.6130
• myLearningPointe®, phone: 888.249.1517
• RxConnect, phone: 888.782.2615
For questions or assistance from the Netsmart Finance Team with a Netsmart Invoice or to pay your bill:
• Finance | Invoice | Pay Bill, phone: 800.842.1973
NetsmartCares Portal
Create a New Support Case, View Case History, Innovations, Solution Roadmap
Solution Update Portal
New Release Update Files, Release Notes, Known Issues Database (KID)
Netsmart Wiki
Installation Guides, User and Admin Guides, Release Notes, Knowledge Base/Troubleshooting, Accessible via the "Help" menu of your Netsmart solution