Our Netsmart support team is here to help you whenever, wherever.
Whether you need to talk to a human or access our client portal, we’re available to solve your needs 24/7/365.
Find resources that will help you with all of your Netsmart solutions:
• Talk to a human through designated phone support numbers
• Log a ticket and request assistance online via our client portal, NetsmartCares
• Get the latest product updates via our solution update portal
• Gain access to complete solution documentation via the Netsmart Wiki
• Collaborate with thousands of Netsmart software users via our community portal
Health and Human Services Solution Support
• Essentia, phone: 800.263.1721
• Helper, phone: 800.343.5737
• Insight, phone: 888.782.2615
• Methadone | Addiction Systems, phone: 888.782.2615 Option 5
• myAvatar™: 888.782.2615
• myEvolv®, phone: 888.782.2615
• TIER®, phone: 888.782.2615 Option 7
• Vital Records, phone: 888.782.2615
Post-Acute Care Solution Support
•
myUnity Home Care, phone: 844.998.6489
•
myUnity, Senior Living phone: 877.875.1200
•
myUnity Home Care, Clinical: 800.219.0664 (ext. 1, 1)
•
myUnity Home Care, Financial: phone: 800.219.0664 (ext. 1, 2)
•
Netsmart Homecare, phone: 888.782.2615
•
Homecare Advisor and Hospice Advisor, phone: 1.800.800.5095
Additional Solution Support
• Benchmarking | Enlighten Analytics, phone: 888.782.2615
• e-Prescribing, phone: 888.227.6130
• myLearningPointe®, phone: 888.249.1517
• RxConnect, phone: 888.782.2615
For questions or assistance from the Netsmart Finance Team with a Netsmart Invoice or to pay your bill:
• Finance | Invoice | Pay Bill, phone: 800.842.1973