Stronger together while staying apart

As your partner, we are here to provide you support and guidance during this time of change. The COVID-19 outbreak has completely changed the way care is delivered, seemingly overnight. However, you are not alone. Together we are working to best navigate today's situation, while empowering our providers to continue delivering the quality care they are best known for. We are grateful to work alongside you as together we serve the most vulnerable communities during this time of immense need.

Each day, we are learning new information about the impact of COVID-19. This page is a resource to help us stay aligned on preparedness and readiness as we work together to address the needs of those we collectively serve. As your partner, we are here to not only support your technology needs, but to keep you fully informed on industry updates, best practices and ongoing policy and regulation changes. Be sure to continue to check back for more information and updates.

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COVID-19 Articles

Senior living leaders innovate to combat COVID-19

Netsmart

Thursday, July 23 | COVID-19

As COVID-19 continues to interrupt care at senior living facilities, the value of the practice of collaborative innovation has never been more apparent. At a roundtable hosted by Netsmart, senior living leaders gathered virtually to share strategies and best practices for embracing innovation amid crisis.

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How Post-Acute Leaders are Managing COVID-19 Challenges

Netsmart

Friday, July 17 | COVID-19

To aid industry leaders in sharing their experiences delivering care during COVID-19, Netsmart hosted the CEO Post-Acute ExecCONNECT, a round-table discussion that created space for industry leaders to lead and learn, ask and answer.

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10 Essential Elements of Wound Documentation

Netsmart

Thursday, July 9 | COVID-19

While documentation is an important function of clinical work, it often takes backseat to care delivery. With a virtual care solution for improved documentation, clinicians have complete visibility into real time rather than a bifurcated view, allowing improved care delivery and reduced time spent documenting.

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Check out a summary of key sections in three historic bills that aim to mitigate the effects of COVID-19 pandemic. Discover ways to take advantage of funding opportunities or meet anticipated requirements.

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All Client Updates

Each day, we are learning new information about the impact of COVID-19. This website is a resource to help us stay aligned on preparedness and readiness as we work together to address the needs of those we collectively serve.


COVID-19 Emergency Declaration Blanket Waivers for Health Care Providers

Monday, May 4, 2020

CMS has announced key waivers and other measures designed to enable providers from many Netsmart client communities to more effectively deliver services, including telehealth, during the COVID-19 emergency. See the last page of the document for links to helpful CMS waiver-related websites.

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COVID-19 Immediate Funding Opportunities for Netsmart Clients

Wednesday, April 29, 2020

The CARES Act was designed to stabilize the economy and provide financial assistance to individuals, families and businesses. While the implementation is complex, the emerging funding streams offer human services and post-acute providers a significant, but limited, time to acquire needed funding to ensure uninterrupted delivery of services.

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Important Update on Carequality

Wedneday, April 29, 2020

As the COVID-19 pandemic continues, data sharing among providers has become more important than ever. An individual’s healthcare information must flow as seamlessly as possible, as care is being rapidly diverted and served in varying care settings and delivery models.

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Available for Netsmart Clients – Digital Platform for Mental Wellness

Tuesday, April 28, 2020

The mental health effects of COVID-19 are as important to address as the physical health effects. For that reason, Netsmart and myStrength–a digital platform for managing depression, anxiety, stress, sleep and much more–partnered to provide the COVID-19 Mental Wellness tool at no cost through June 30, 2020.

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Telehealth information for home health and hospice services

Tuesday, April 28, 2020

While recent legislation has amplified opportunities for home health and hospice providers to deploy telehealth, this legislative action has yielded a series of telehealth rules that dictate provider billing procedures. In addition to these rules governing billing, home health and hospice are subject to both restrictions and relaxations that impact operational procedures. It is vital for home health and hospice providers to maintain fluency and familiarity with the new legislative mandates to ensure compliance and comprehensive care.

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COVID-19: Legislative and Regulatory Impact and Opportunity

Thursday, April 16, 2020

Recently passed by Congress and signed by the President, the following three historic bills are designed to mitigate the effects of the COVID-19 pandemic on the nation’s health and economy.
• Coronavirus Aid, Relief, and Economic Security (CARES) Act ($2 trillion+)
• Families First Coronavirus Response Act ($185 billion)
• Coronavirus Preparedness and Response Supplemental Appropriations Act ($8.3 billion)

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Netsmart Launches Telehealth App to Help Providers Deliver Virtual Care

Thursday, April 16, 2020

Netsmart has announced the successful launch of the Netsmart Telehealth Mobile App to implement a consumer telehealth solution for all Netsmart providers. The evolution of telehealth, a vital component of virtual care, is now available in a secure HIPAA compliant platform at consumers’ fingertips through Android and iOS devices. The Netsmart Telehealth Mobile App provides both an integrated EHR engagement platform for users, as well as a standard solution that can be used with any EHR.

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Fill your Admissions Gap with Referral Manager® Now

Monday, April 6, 2020

As operational concerns around COVID-19 continue to rise, we are working with our clients to swiftly implement enhancements to Referral Manager® to respond to current operating realities and changing needs. As your business development and referral intake staff may have transitioned to a virtual workforce, Referral Manager® Now is a cloud-based, workflow-driven, shared documentation and decision-support platform that improves communication and visibility to fill the admissions gap many providers are facing.

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Updated CMS Reporting Requirements: Medicare Incentive Payment System Extension

Tuesday, March 24, 2020

COVID-19 has caused all of us to adjust to new updates and rapid change to our everyday lives, on an almost hourly basis. With the burden and unprecedented changes on the healthcare industry, CMS is providing relief to clinicians and healthcare facilities regarding quality reporting programs.

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An Important Message for all Netsmart Clients

Monday, March 16, 2020

While many of you are working at the forefront to respond to COVID-19, Netsmart is here to support your organization to ensure business continuity. Our teams continue to work together to ensure we can meet the unique demands that we are facing in our communities. We are committed to providing the services and solutions needed to ensure that together we can focus on the care of those in need.

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Telehealth expands care delivery options in this time of need, A Message from AJ Peterson

Friday, March 13, 2020

As concerns around COVID-19 continue to rise, several clients have reached out to me to understand ways to supplement their ability to deliver care and services through telehealth capabilities. These clients shared that they are preparing for ways to deliver care in a virtual manner in both human services and post-acute communities.

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A Message from Mike Valentine

Thursday, March 12, 2020

Each day, we are learning new things regarding the impact of COVID-19. We want to provide updates to stay aligned regarding preparedness and readiness as we work together to address the needs of those we collectively serve. Netsmart is committed to providing the services and solutions needed to ensure that together we can focus on the care of those in need.

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Creating a Successful Wound Care Program Today and Beyond COVID-19

More than 6.5 million Americans live with chronic wounds. Many of these individuals are extremely vulnerable to COVID-19 and are under the care of home health and senior living providers. Watch as Amy Cassata, RN, WCC, Swift Medical VP of Clinical Operations and Hannah Patterson, Netsmart VP/GM of Post-Acute Operations, share industry challenges and best practices to improve wound care management and optimize patient outcomes.

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FEATURED EVENT


Don't Miss this Important Webinar

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Bolster your infection control & surveillance amid COVID-19

This webinar addresses issues around surveillance in skilled nursing facilities and identifies solutions for organizations struggling to adapt to the new realities and regulations surrounding care. Learn how senior living facilities can improve COVID-19 surveillance and infection control by harnessing the power of technologies like telehealth and telemonitoring.

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FEATURED EVENT


Don't Miss this Important Webinar

Available Now

COVID-19: Adapting to Virtual Care Delivery and Implementing New Approaches and Technology

The rapidly evolving and unprecedented challenges of COVID-19 are requiring us to think differently as we shape approaches to everything from workforce management to care delivery models. Social distancing, virtual working, self-isolation, and the other CDC recommendations will impact your organization and care delivery, as well as the mental well-being of your clients and staff.

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FEATURED RESOURCE


Download the FAQ

Available Now

FCC COVID-19 Telehealth Program FAQs

The Federal Communications Commission (FCC) is launching a $200 million telehealth funding program to support healthcare providers responding to COVID-19. Funding will help healthcare providers purchase telecommunications, broadband connectivity, information services and devices necessary for providing telehealth services. Congress appropriated funds for the program in the Coronavirus Aid, Relief, and Economic Security (CARES) Act.

View FAQ

FEATURED RESOURCE


Download this Helpful Evaluation Tool

Available Now

KEYS TO EVALUATING YOUR TELEHEALTH PARTNER AND SELECTING THE BEST FIT FOR YOUR OPERATION, CLINICIANS, AND PATIENTS

Identify a telehealth provider who will structure a solution that meets the guidelines of your state and provides a proven secure platform online and via mobile technology. Use this guide to help you determine what you need and want out of a telehealth technology partner.

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IF YOU HAVE A SUBSCRIPTION TO KPI DASHBOARDS, YOU CAN VIEW TIMELY UPDATES WITH THE NETSMART COVID-19 MONITORING DASHBOARD

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CareRecord and Client Resources

Client Support Resources


An important update for Netsmart clients with urgent RCM support needs

Monday, April 20, 2020

Thank you for your inspirational response to serving the needs of our nation during the pandemic. While our nation is collectively responding to provide the best care possible during this critical time, we have heard from many clients about the importance of continued revenue cycle performance to sustain your operations. We are always here to help and consider it a privilege to serve you.

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FAQ for HIPAA Compliance in a Virtual Workforce

Tuesday, March 24, 2020

Many organizations are working through the transition to accommodate a virtual workforce while remaining HIPAA compliant. We have received several questions regarding HIPAA compliance and virtual workers as it relates to usage of home personal computers, VPNs and other connectivity methods. To address these initial questions and provide some suggested ways in which you can keep your organization’s data secure we have put together an FAQ on HIPAA compliance

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An Important Message for Managed Services Clients

Monday, March 16, 2020

I have spoken with many of you over the past few days answering your COVID-19 questions on the ongoing Netsmart operational execution during this time of need. Our top priority is to continue providing the same level of service excellence to which you are accustomed. We are humbled to be serving providers working at the forefront of this crisis. Here are updates on what you can expect from Netsmart Managed Services to ease any concerns you may have.

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An important update for RCM Clients

Friday, March 13, 2020

I’ve spoken with many of you to answer questions about COVID-19 and wanted to share more broadly with all of you what we’re doing to support you during this time of need. Like you we are monitoring the COVID-19 (coronavirus) situation closely, keeping those impacted in our thoughts, and are committed to maintaining the high standard of service you have come to expect from us.

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An Important Message for McBee Clients

Monday, March 16, 2020

Thank you for all you are doing to respond to COVID-19. Healthcare providers stand at the forefront of our nation’s response and we are always here to support you and your organization to provide continuity of services. Our teams continue to work together to ensure you can focus on the unique demands that you may be facing.

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Community Resources

Links to useful and critical information during this time of crisis.