An Important Message for Managed Services Clients

A Message from Mike Thornhill - 3/16/20

I have spoken with many of you over the past few days answering your COVID-19 questions on the ongoing Netsmart operational execution during this time of need. Our top priority is to continue providing the same level of service excellence to which you are accustomed.

We are humbled to be serving providers working at the forefront of this crisis. Here are updates on what you can expect from Netsmart Managed Services to ease any concerns you may have:

  • All Netsmart Managed Services functions are operating business as usual. Our Virtual Managed Help Desk, NOC, Virtual Engineering and Application Managed Services functions are fully staffed and operational.
  • Our extensive online collaboration capabilities enable our associates to communicate seamlessly with each other and with you.
  • One of the many benefits of having operations in many locations across the country is that we have technology, infrastructure and security protocols within multiple facilities in place to serve you from anywhere in the country.
  • For clients with fully outsourced IT functions, your vCIO will remain in daily contact with you to support you and your organization as you make ongoing operational decisions.
  • We have our team actively responding to your requests to help assess remote access/virtual worker infrastructure and telehealth preparedness.

Many clients have expressed the need for expanded IT managed services, up to and including full IT support – if even on a temporary basis. We know these are challenging times for you, your teams, and your organization. If we can help you with any questions, please contact your current Netsmart IT Managed Services associate and/or your Client Alignment Executive.


Mike Thornhill
Executive Vice President