May 08, 2024

The Centers Selects Netsmart to Enhance Person-Centered Care Delivery in Arkansas

Netsmart Media Contact:
Natalie Caruso


OVERLAND PARK, Kan., May 8, 2024 The Centers, a non-profit mental and behavioral health provider, has selected the Netsmart CareFabric® platform to help enhance clinical, financial and operational efficiencies across the organization’s five facilities in Arkansas. Through this collaboration, Netsmart will equip The Centers with the technology and tools designed to support delivery of comprehensive, integrated care to the individuals and families they serve.

The Centers will utilize myAvatar™, an ONC-certified electronic health record (EHR) specifically built for enhanced user experience, leveraging near real-time analytics and clinical decision support to drive value-based care. By integrating the Netsmart comprehensive suite of solutions, The Centers aims to optimize care delivery and drive positive outcomes for each individual it serves.

The organization offers an array of services including therapeutic communities, outpatient counseling, residential treatment, foster care, prevention services, primary care and 24/7 crisis services for children and adults. As a Certified Community Behavioral Health Clinic (CCBHC) expansion awardee, The Centers will use technology to enhance interoperability, care coordination and streamline key performance metrics (KPIs). These metrics are aligned with CCBHC quality standards and evidence-based practices that assist with meeting the program's federal and state-level requirements.

“We are pleased to be working alongside Netsmart and believe that the integrated platform will equip us to meet CCBHC requirements, enhance reporting capabilities and track outcomes holistically,” said The Centers President & CEO Melissa Dawson. “The cutting-edge technology from Netsmart was truly built for clinicians, and we are confident that our collaboration will help us to advance our mission of empowering individuals, families and communities to achieve optimal mental and behavioral health."

As part of their technology advancement, The Centers will leverage digital assistant technology and revenue cycle management (RCM) solutions to support their staff and improve operational efficiencies. The organization will benefit from utilizing RevConnect™ Authorization Automation which streamlines the electronic authorization workflow by determining if a prior authorization is required then submitting it directly to the payer via optimal submission route. With direct connections to 600+ payers nationwide and payers within the Provider-Led Arkansas Shared Savings Entity (PASSE), the solution eases the burden on billing staff and drives efficiencies around a top reason for denials.

“Organizations that are leaning into automation solutions today, are empowering their staff and clinicians for the future by enabling their team members to spend more time doing the meaningful work that is so important to them and the communities we serve,” said David Strocchia, SVP & Managing Director of Human Services, Netsmart. “The Centers is leading the way forward by investing in technology and their staff to meet the demands of healthcare delivery and support the wellbeing of the individuals in their care.”





About The Centers

The Centers is a private, 501c3 non-profit organization dedicated to providing comprehensive mental and behavioral health services to individuals and families across Arkansas. With locations in Little Rock and Monticello, The Centers offers a wide range of programs and services tailored to meet the unique needs of diverse populations, including at-risk youth, foster children and families, victims of human trafficking, and adults facing mental and behavioral challenges.

About Netsmart

Netsmart, a leading provider of Software as a Service (SaaS) technology and services solutions, designs, builds and delivers electronic health records (EHRs), health information exchanges (HIEs), analytics and telehealth solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in the human services and post-acute care (which is comprised of skilled nursing, home care, hospice, palliative and senior living), and payer markets. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care.

By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it.

For more than 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL. Our more than 2,600 associates work hand-in-hand with our 754,000+ users at our clients across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative. Learn more about how Netsmart is changing the face of healthcare today. Visit, call 1-800-472-5509, follow us on our CareThreads Blog, LinkedIn and Twitter, like us on Facebook or visit us on YouTube. Netsmart is pleased to support the EveryDayMatters® Foundation, which was established for behavioral health, care at home, senior living and social services organizations to learn from each other and share their causes and stories.