Tricia Zerger Blog Photo

Tricia Zerger

Senior Director, Human Services Strategy

As Director of Human Services, Tricia Zerger works closely with the clinical, development and product teams to ensure all Netsmart technology and services align with client and market needs. This allows clients across the human services community to thrive in emerging models of care, like value-based reimbursement. She also advances Netsmart thought leadership promoting addiction treatment, autism, behavioral health, child and family services, foster care, I/DD, and other human services markets. She oversees the Child and Family Advisory Council. An active participant in advancing healthcare technology since 2003, Tricia’s career at Netsmart began in 2014. Over her tenure, she has held a variety of roles in areas such as solutions consulting, CareGuidance strategist, marketing, and specialty markets. Tricia holds a master’s degree in Professional Counseling and a bachelor’s degree in Psychology from the University of Kansas. She serves as one of the Netsmart Certified Mental Health First Aid Certified Trainer. Netsmart has certified 1,000 associates in various locations across the country, with a goal of 100% certification.  Tricia is certified trainer of QPR (Question. Persuade. Refer) industry-leading approach to suicide prevention. She is helping Netsmart associates feel empowered to effectively intervene on behalf of suicidal and in-crisis people.   Back

Recent articles from this author

5 Tips for Achieving 2025 Readiness in the IDD Industry

Tuesday, February 04 | Thought Leadership,Human Services

2025 promises to bring bountiful innovations and opportunities. How can your organization achieve maximum preparedness for the year ahead?

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autism, disabilities

5 Ways AI is Revolutionizing IDD Care

Wednesday, January 29 | Human Services,Thought Leadership

Augmented intelligence (AI) is transforming how intellectual and developmental disabilities (IDD) organizations operate. At the IDD Leadership Summit, Netsmart experts shared insights into how AI tools are already making an impact.

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autism, disabilities

Caregiver Engagement: 3 Key Takeaways from the IDD Leadership Summit

Monday, January 20 | Thought Leadership

At the 2nd annual IDD Leadership Summit, our panel of industry experts explored strategies to empower caregivers, break down barriers and leverage technology for better outcomes.

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