Tricia Zerger

Senior Director, Human Services Strategy

As Director of Human Services, Tricia Zerger works closely with the clinical, development and product teams to ensure all Netsmart technology and services align with client and market needs. This allows clients across the human services community to thrive in emerging models of care, like value-based reimbursement. She also advances Netsmart thought leadership promoting addiction treatment, autism, behavioral health, child and family services, foster care, I/DD, and other human services markets. She oversees the Child and Family Advisory Council. An active participant in advancing healthcare technology since 2003, Tricia’s career at Netsmart began in 2014. Over her tenure, she has held a variety of roles in areas such as solutions consulting, CareGuidance strategist, marketing, and specialty markets. Tricia holds a master’s degree in Professional Counseling and a bachelor’s degree in Psychology from the University of Kansas. She serves as one of the Netsmart Certified Mental Health First Aid Certified Trainer. Netsmart has certified 1,000 associates in various locations across the country, with a goal of 100% certification.  Tricia is certified trainer of QPR (Question. Persuade. Refer) industry-leading approach to suicide prevention. She is helping Netsmart associates feel empowered to effectively intervene on behalf of suicidal and in-crisis people.   Back

Recent articles from this author

5 Ways to Empower DSPs in Recognition of Direct Support Professionals Month

Thursday, September 12 | Cause Connected,Human Services

September marks Direct Support Professionals (DSP) Month, a time to recognize and celebrate the highly dedicated workforce who provide support to individuals with intellectual and developmental disabilities (IDD) with a focus on living independently, while promoting their well-being, dignity and inclusion in the community.

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Harnessing Integrated Applied Behavioral Analysis (ABA) Software for Autism Advancements

Tuesday, July 02 | Human Services,Partnerships and Collaboration,EHR Solutions and Operations

Autism is one of the fastest-growing areas in human services. A group of experts discuss some of the trends and challenges in the industry. What’s changing in the IDD industry? What do providers need to be aware of?

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The IDD Summit Part 3: Expert Panel on Workforce Satisfaction

Friday, April 26 | Human Services,Partnerships and Collaboration,Thought Leadership

Workforce Management is a critical issue facing IDD organizations. At our last IDD Summit, we invited an expert panel of leaders from Merakey, Integral Care and Youth Consultation Services, to share their innovative strategies for reducing staff turnover and increasing retention.

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