Friday, April 19 | EHR Solutions and Operations, Human Services, Revenue Cycle/Billing, Thought Leadership

ANCOR Recap: Advanced Automation

By Tricia Zerger, Senior Director, Human Services

I had the honor of presenting at ANCOR this year with a unique team of Netsmart associates. This team bridges IDD and clinical expertise with technology. We know IDD services are growing fast and organizations are facing workforce challenges. But by using advanced automation technology, we were able to demonstrate proven strategies that transform outcomes. Read on to learn what Jen Gray, Director of Solutions Consulting, Chris Yakscoe, Director of AI, and I had to share.


BellsAI Documentation Assistant 


Documentation overload is real. 


The good news is BellsAI documentation assistant cuts note-taking time by 50% and saves DSPs an average of an hour per day. This increases job satisfaction and decreases turnover. According to Chris, it also reduces errors that might cause financial challenges, resulting in 16% fewer rejected claims and overall lessened audit risk. 


Bells is able to “coach” DSPs through note-taking in real time. “Bells can make different suggestions, corrections, fill in blanks––anything people might forget to enter,” Chris said. In addition, he noted, the workflows are available on phones and tablets, with or without internet connectivity.  


For supervisors and QA teams, Bells has dashboards to detect some copy-and-pasted notes, as well as libraries with preferred language vs. language to avoid. For example, acronyms like PCP that can stand for person-centered plan or primary care provider. If something like a missing diagnosis is flagged, the note can be corrected before it gets erroneously submitted and a related claim gets denied.


Partnership with RethinkFirst 


Jen Gray began her career in IDD and is well acquainted with Applied Behavior Analysis (ABA) and behavior tracking. 


“I remember that burdensome paperwork that we would have to complete,” Jen said. “The partnership between Netsmart and Rethink brings those workflows to the EHR. I wish we’d had this when I was providing services.”


The behavior tracking and ABA solution contains hundreds of lessons, plans, goals, and embedded video trainings––all customizable, so you can meet every individual’s unique goals.


Other features include:

  • Mobile-friendly to capture signatures at the point of contact
  • Parent and caregiver resource library
  • Real-time graphing
  • 40-hour RBT training
  • Integration with VB-MAPP and other assessments
  • Medical necessity assessment


“Another benefit is the ability to collect data, including discrete trial, task analysis and more,” Jen said. That data is aggregated, summarized and graphed using automation, so your staff can see significant trends and easily create reports.


Finally, the patent pending medical necessity assessment, created by clinicians for clinicians, is a clinical decision support tool. The assessment aims to improve the accuracy and adherence of service recommendations based on medical necessity. This research is backed by Rethink’s scientific advisory board. 


Automated Mobile Dispatch


Imagine knowing where all your providers are in the field and being able to dispatch the closest one. Mobile dispatch technology has existed for years, giving basic directions from Point A to Point B. But advanced automation allows you to manage inbound calls by assigning them to the correct provider or DSP in the field––with GPS to show them the fastest route. 


When a crisis call comes in, the tool automatically generates a list of the right providers, including their expertise, licensure and availability. Then, the system will dispatch the closest qualified provider. This will also:

  • Simplify route planning
  • Reduce travel time
  • Reduce wait time for individuals
  • Track metrics like response time


So why does this matter? Because automated mobile dispatch leads to better outcomes––for example, reduced hospital visits. It matters for the safety of providers out in the field. It decreases travel time and improves access to critical info at the point of care, reducing wait time for consumers, and boosting both consumer and staff satisfaction and retention.


Collections Automation


Your back-office staff may be feeling burned out, too. Collections automation can help improve their morale––by boosting collection rates and reducing accounts receivable (AR) labor, eliminating repetitive tasks that drain the team’s time. 


Collections automation uses robotic process automation, or RPA, paired with over thirty years of healthcare collections information. It ensures that the right claim will be in front of the right collector at the right time. Collections automation automatically distributes and prioritizes work lists, so that nothing falls through the cracks. It also:

  • Accelerates cash collections
  •  Reduces denial write-off rates
  • Improves the overall efficiency of your revenue cycle team
  • Is highly scalable, saving time and money


The results speak for themselves. Organizations report a 30% reduction in billing time. Three minutes saved per claim. 3-5% increase in collection rates. All great news for your bottom line.


AI won’t replace humans - but humans with AI will replace humans without AI.  By eliminating burdensome tasks, repetition and redundancies, your clinical and operational staff will not only gain efficiencies, but job satisfaction. It’s as simple as allowing them to do what they do best––which above all, will make a difference in the lives of those in the IDD community.

From the CareThreads Blog

Medi-Cal Enhancements and How Netsmart Can Help

California CARE Court: Simplifying the Complex. Serving the Most Vulnerable.

Thursday, May 02 | EHR Solutions and Operations,Interoperability,Legislative/Policy

Recently, the state of California has been making enhancements to Medi-Cal, in order to address issues like mental health, substance use and homelessness for at-risk populations. This blog will focus on CARE Court, a new program that seeks to treat people with severe mental illness within their communities and keep them off the streets. What do you need to know to implement CARE Court? AJ Peterson shares the details.

IDD Leadership Summit

The IDD Summit Part 3: Expert Panel on Workforce Satisfaction

Friday, April 26 | Human Services,Partnerships and Collaboration,Thought Leadership

Workforce Management is a critical issue facing IDD organizations. At our last IDD Summit, we invited an expert panel of leaders from Merakey, Integral Care and Youth Consultation Services, to share their innovative strategies for reducing staff turnover and increasing retention.

ANCOR Advanced Automation

ANCOR Recap: Advanced Automation

Friday, April 19 | EHR Solutions and Operations,Human Services,Revenue Cycle/Billing,Thought Leadership

In this recap of our presentation at ANCOR, I'm joined by IDD and technology experts to discuss advanced automation––and how it can empower DSPs to better serve the IDD community.