Friday, October 23 | Thought Leadership, Client Success Stories, Post-Acute Care

Replenishing Provider Engagement: Hospice of Washington County

By Netsmart

With forty years of experience, Hospice of Washington County is no stranger to change. As COVID-19 impeded traditional modes of care, Hospice of Washington County embraced innovation and recalibration, pivoting practices to ensure low risk of infection, while providing the same standard of care synonymous with the organization. 

 

To support staff along this uneven terrain, Hospice of Washington County first looked to increase communication, sharing an abundance of information regarding policies and procedures. Hospice of Washington County shared the ‘why’ behind decisions made, the ‘what’ behind new protocols. 

 

“People felt confident and comfortable, said Ernesto Lopez, chief executive officer. “They had a lot of great questions and really good points that made us go back and think “this needs to be retailored.”” This collaborative mentality was echoed in a recent town hall meeting that saw nearly 100% participation from attendees. This level of communication doesn’t exist in a vacuum; Lopez noted that this connectivity has been replicated in the experiences staff are providing to families as they conduct care virtually. 

 

In addition to these communication avenues, Hospice of Washington County debuted a vlog with comedic undertones and is launching a text message initiative to share vital information and words of encouragement. Outside of digital strategies the organization’s leadership is committed to maintaining connection with staff, sending handwritten notes and birthday tidings. While the modes may be different than their pre-pandemic counterparts, the message remains the same: “We care for our staff,” said Lopez. “We want to continue to engage and keep them engaged in our organization.” 

 

As employees continue to work from home, Lopez also stressed the importance of eliminating traditional models for productivity assessment. “Trust your staff, he said. “Think about productivity in a different way. Are your patients getting what they need? Are you experiencing service shortfalls? Those are the measurables I would use to see if I am holding my staff and our team accountable.”

 

Collaboratively, all of these measures yielded an impressive outcome: Washington County Hospice experienced virtually no staff turnover during the pandemic. This statistic assured the organization what they already knew; staff were engaged and receptive to change, always ready to act in the best interest of their patients. 

 

Meet the Author

Netsmart - color - PNG
Netsmart ·

Communities

Offerings

From the CareThreads Blog

Survey Success: Proactive Strategies for Hospice Survey Preparedness and Response

Thursday, April 18 | EHR Solutions and Operations,Legislative/Policy,Post-Acute Care,Thought Leadership,Value-based Care

Staying up to date with survey processes in hospice care helps you work towards ensuring quality, safety and operational efficiency. The year 2023 brought significant changes to the hospice survey landscape, with implications that resonate into 2024.

More

AI Before AI

Friday, March 29 | Thought Leadership,Cause Connected,EHR Solutions and Operations

As the healthcare industry propels into a new era of tech-enabled advancements, the conversation surrounding Artificial Intelligence shifts to an immediate focus on Augmented Intelligence, marking a pivotal moment in our journey toward transformative healthcare practices.

More
Care Coordination

Population Health and the Power of Data

Thursday, March 28 | Thought Leadership,Care Coordination,Interoperability

How can states centralize data into one view to improve care coordination and population health management? In this webinar, Netsmart partners from two states and a representative from the National Council for Mental Wellbeing discuss the technology and strategy they use to improve outcomes.

More