Process and respond to referrals more quickly

Referral Management

Netsmart referral management solution automates and integrates the referral process. It cuts referral response time in half by electronically aggregating multiple referral networks into a single portal, and streamlining the acceptance and rejection process. Organizations use fewer resources to handle referrals, processing them more quickly and accurately, and gaining a competitive advantage.

Our referral management solution gathers data and provides analytics and dashboards to help organizations gauge referral sources, patient risk and program performance. Once a referral is accepted, the solution passes patient information to the EHR, creating efficiencies for the admissions team by populating the pre-admit workflows. The shared documentation platform and integrated secure chat features provide transparency and enhance collaboration during the referral intake process.

Additionally, the solution provides consistent and reliable operational, financial and performance reporting. Using embedded secure messaging tools, internal teams can collaborate on the most appropriate care setting for the individual, enabling providers to deliver more effective care coordination and transitions of care.


Watch how Cantex decreased the time to process referrals by 70%



  • Quickly and effectively communicate with referral partners
  • Better manage shared-risk programs by attributing accepted referrals to those programs
  • Reduce the need for redundant data entry, saving time and resources
  • Report outcomes back to referral source


  • Electronic receipt of referrals enables bi-directional communication with referral source
  • Risk-based logic to stratify referrals for an automated accept/decline decision
  • Integration with electronic health record simplifies the admission process
  • Data intelligence provides dashboard views of referral sources, program performance and staff productivity
  • Take on risk-sharing with confidence


Bridgemoor Transitional Care Logo
Cantex Continuing Care Network Logo
Diakon logo_150px
Human Good logo
John Knox Village Logo
Kindred Health Logo
Lutheran Senior Life Logo
SpringPoint® Senior Living Logo

For Referral Management

Home Care

Our home care EHR helps you manage the complexity to connect to the rest of healthcare, automate time-consuming processes, and improve communication with your care team in one simple-to-use solution. 


Learn More


Our hospice EHR helps you provide high-quality care and support to the whole person with an easy interdisciplinary care team tool. Help patients get their care faster and understand their options as they present themselves today. 


Learn More

Life Plan Communities

Our CCRC software is optimized specifically for life plan community workflows. It supports advanced connectivity to bridge gaps in information, so you can create a single, integrated resident record across all senior living care settings, including home care, hospice, skilled nursing, assisted living, independent living, memory care and adult day care.

Learn More

Palliative Care

Our ONC-certified palliative care software helps you optimize quality of life by anticipating, preventing and treating patients throughout the continuum of illness. We reduce manual tasks and paperwork while facilitating patient autonomy, access to information and choice. 

Learn More


Our pediatric care tools provide a single clinical record to simplify documentation, help manage claims, schedule your care team and connect with the rest of healthcare. Netsmart works to provide efficiencies and easy workflows, so you can do what you do best.  

Learn More

Private Duty

Our private duty software offers a forms-based, clinical point-of-care system that works on any web-enabled device and provides the flexibility to manage private care in a home setting. 

Learn More

Senior Living Communities

Our long-term care software is optimized specifically to help you coordinate and manage care, connect with partners in the community, and manage populations to watch for risk among individuals in your senior living communities. 

Learn More

Skilled Nursing Facilities

Our skilled nursing software helps you fill gaps in patient information to streamline the pre-admission process, increase the accuracy of initial assessments and simplify compliance with CMS requirements.

Learn More

Care Coordination

Track services and treatments for individuals across care settings to reduce duplicate services and simplify care transitions with secure data exchange.

Learn More

Connectivity and Integration

Care coordination solutions connect organizations to a network of providers and support secure data sharing across local health information exchanges (HIEs) and large interoperability frameworks, such as Carequality.

Learn More

Data Analytics

Our healthcare data analytics platform is easy to use and provides at-a-glance metrics to clinical, financial and operational decision-makers. As a result, you can quickly determine if you achieve organizational goals and drive regulatory compliance. 

Learn More

Population Health Management

Manage services across providers, track outcomes and simplify reporting with powerful, comprehensive set of population health management tools designed for organizations providing human services and post-acute care.

Learn More
Whole Person Care Icon

Are you delivering person-centered care?

Read the paper now to discover four crucial elements post-acute care organizations need to deliver person-centered care.


News Release

Netsmart Technology Boosts Census and Bottom Line with Electronic Referral Management

Cantex Continuing Care Network and Diakon Lutheran Social Ministries successfully improve referral process, census and revenue with Netsmart Referral Manager®.

Read More

News Release

Kindred Healthcare Improves Care Access with a Digitized Front Door

Kindred Healthcare, LLC and Netsmart announced the successful implementation of Netsmart Referral Manager® across more than 70 Kindred long-term acute care (LTAC) hospitals.

Read More