Referral Management

Netsmart referral management solution automates and integrates the referral process. It cuts referral response time in half by electronically aggregating multiple referral networks into a single portal, and streamlining the acceptance and rejection process. Organizations use fewer resources to handle referrals, processing them more quickly and accurately, and gaining a competitive advantage.

Our referral management solution gathers data and provides analytics and dashboards to help organizations gauge referral sources, patient risk and program performance. Once a referral is accepted, the solution passes patient information to the EHR, creating efficiencies for the admissions team by populating the pre-admit workflows. The shared documentation platform and integrated secure chat features provide transparency and enhance collaboration during the referral intake process.

Additionally, the solution provides consistent and reliable operational, financial and performance reporting. Using embedded secure messaging tools, internal teams can collaborate on the most appropriate care setting for the individual, enabling providers to deliver more effective care coordination and transitions of care.


Watch how Cantex decreased the time to process referrals by 70%



  • Quickly and effectively communicate with referral partners
  • Better manage shared-risk programs by attributing accepted referrals to those programs
  • Reduce the need for redundant data entry, saving time and resources
  • Report outcomes back to referral source


  • Electronic receipt of referrals enables bi-directional communication with referral source
  • Risk-based logic to stratify referrals for an automated accept/decline decision
  • Integration with electronic health record simplifies the admission process
  • Data intelligence provides dashboard views of referral sources, program performance and staff productivity
  • Take on risk-sharing with confidence


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For Referral Management

News Release

Netsmart Technology Boosts Census and Bottom Line with Electronic Referral Management

Cantex Continuing Care Network and Diakon Lutheran Social Ministries successfully improve referral process, census and revenue with Netsmart Referral Manager®.

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News Release

Kindred Healthcare Improves Care Access with a Digitized Front Door

Kindred Healthcare, LLC and Netsmart announced the successful implementation of Netsmart Referral Manager® across more than 70 Kindred long-term acute care (LTAC) hospitals.

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