Thursday, July 14 | Netsmart Life, Thought Leadership

Recognizing Words Matter in the Workplace

By Bret Fischer, Senior Director, Talent Acquisition

As the summer flies by, it’s easy to recognize that each month is filled with some significant and lesser-known holidays on the calendar. Each of these holidays, whether a national day of observation or an awareness week, has made me think about the importance of one of our Netsmart values, Words Matter.

Two big events in June, Pride Month and Juneteenth, are a cause of celebration for many and a cause of controversy for others. Valuing the fact that words matter in the workplace helps us all to focus on being supportive in our communications, choosing our words carefully and knowing when it is best to say nothing at all.

When reflecting on our value, Words Matter, I’m reminded of a simple communications lesson in a business leadership class from years ago that is still very applicable to this day. Communicating in person (or on video) is always the best option to ensure your message is received as it is intended. When you truly hear the words in conversation, inflections of one’s voice, and see facial expressions, you have minimal chance of misinterpreting the intended message. If you take the visual aspect away, you are left with hearing the tone of the voice and the words that are used. Losing sight of the facial expressions increases the odds that the message might be received in an unintended way. Communicating via a text format allows for a much greater opportunity for miscommunication, so when using this method, it becomes vitally important to be very selective of your word choice.

Working in a culture where words matter doesn’t make it a utopia. People make mistakes, emotions can play into communications, and messages can come across in a way that was never intended. When your culture values words and communication, you have the ability – and expectation – to talk through those misunderstandings. You feel empowered to share your feelings with the knowledge they will be heard and respected. If this sounds like a culture you would enjoy working in, please take a look at the culture and careers at Netsmart.



Meet the Author

Bret Fischer · Senior Director, Talent Acquisition

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Part 2: The Development of Peers in the United States and Other Regions of the World 

Thursday, August 11 | Human Services,Thought Leadership,Value-based Care

In our recent blog, Origins of Peer Support for Individuals with Mental Illness, we discussed how the value of peers in support of the mentally ill has been recognized for a very long time, but its popularity varied since its first reported use in France in the 1800s. The voices of those with serious mental illness were finally being heard, helping change attitudes from professional protectiveness to “Nothing about us without us.” In this section we will discuss the more recent history of peers in the United States and how the growth of peer support varied between different countries.


Part 1: Origins of Peer Support for Individuals with Mental Illness

Thursday, July 28 | Human Services,Thought Leadership,Value-based Care

Peers have gained increased visibility and prominence in today’s behavioral health system. In this six-part blog series, we will discuss how the peer movement evolved in mental health and substance use care. We will also share the current state of the peer movement and what the future looks like for these services. In the first part of the series, we begin by looking at the interesting history of peer support for individuals with mental illness that dates back more than 200 years.


Unlocking Success in Palliative Care for Providers and Patients

Thursday, July 21 | Thought Leadership,Post-Acute Care,Value-based Care

Palliative care has seen tremendous growth as providers have begun to unlock the keys to profitability through value-based contracts. Now considered one of the highest demand and most needed services in the post-acute care continuum, industry leaders unpack the skills need to expand service lines, an advanced technology platform, interoperability, and pursuing a value-based contract to improve patient care and reduce costs.