On “National Get to Know Your Customers Day,” we had the pleasure of hosting our phenomenal client Johnson County Mental Health Center (JCMHC) onsite for an annual “Think Day.” JCMHC provides a wide range of mental health and substance use services to county residents. Since initially opening their doors in 1962, JCMHC has provided mental health services in five different umbrella locations across the area. With services ranging from adolescent treatment, to substance use and emergency services, JCMHC continues to shed light and offer hope to our community and beyond.
The meeting served as an opportunity for Netsmart and JCMHC to gather with the intent of strengthening our partnership. Netsmart was honored to have representatives from the County Manager’s office join in the discussion. As mental health and substance use treatment respectively evolve, it’s crucial to reevaluate how Netsmart solutions and services are enabling JCMHC to provide the best care possible.
Over the course of a single day, organic collaboration and conversation unfolded, outlining how we can better leverage our partnership and resources to achieve our unique goals. By the end of the day, each group parted with a clear understanding of how our united efforts will help one another succeed in the upcoming year.
The foundation for our partnership and plans for the future are shaped during the Think Day’s Strategic Road Mapping session. At the start of the day, each attendee is provided a stack of Post-It notes. They are encouraged to identify objectives throughout the day that they would like to address in the next year. Before the road mapping session, all Post-It notes are compiled and organized on a vision-style board at the front of the room. To get the creative juices flowing, all attendees are asked to stand up and actively participate as they collectively review the Post-It notes. During the exercise, JCMHC’s goals physically came together with help from both sides of the partnership.
Prior to wrapping up the Think Day, JCMHC representatives took part in a special Netsmart tradition. Each person pressed their thumb into blue or green ink then stamped their thumbprints onto the Netsmart “Family” wall. We use this symbolic activity as an expression of our appreciation and commitment to our partnership with JCMHC. We look forward to even more collaboration, forward thinking and continued partnership with JCMHC for years to come.
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