• Behavioral Health
  • Albany, NY
  • Lack of billing experience or working with payers
  • Sensitive financial situation due to the pandemic
  • New state regulatory model/payers changes

RevConnect™ Clearinghouse

  • Electronic claims processing/scrubbing
  • Electronic remittance files
  • On-demand eligibility
  • Analytics reporting

Hospitality House Client Spotlight - Improving financial health with RCM technology


The Netsmart RevConnect Impact

Hospitality House is an intensive residential treatment facility for men struggling with substance use disorders. The recent pandemic took its toll on the organization along with the state moving their residential treatment programs to a new regulatory model. To help regain financial health, the organization partnered with Netsmart to implement RevConnect.

  • Oversaw system set up to ensure alignment with payers and the Netsmart CareRecord™
  • Implemented the solution with minimal impacts to the billing office
  • Successfully trained the teams managing insurance verification and billing activities proficiency
  • Provide ongoing support to maintain system efficiency and end user proficiency

As an agency that’s never billed insurance before, the whole process seemed so overwhelming to my team. Other providers we talked to had mixed experiences with revenue cycle management solutions so that added to the anxiety. Partnering with Netsmart to implement RevConnect was the best decision we made in this whole process from beginning to end. From the personalized training to ongoing support, to go-live, we felt like we were in good hands, and the financial results prove it.”

Young Do, LMSW, Executive Director