Monday, March 18 | Care Coordination, EHR Solutions and Operations, Post-Acute Care, Thought Leadership, Value-based Care

How Technology Supports Value-Based Care in Home and Community-Based Services

By Ashley Hartwigsen, Director, Post-Acute Client Strategy

Value-based care is a rapidly growing initiative in the healthcare industry designed to focus on the value provided to a patient through quality of care, provider performance, and patient experience. It is changing the approach for care delivery and reimbursement models and causing providers to rethink how they operate and deliver care But how does technology fit into this equation, particularly in the realm of home and community-based services? I recently hosted a webinar with my colleague, Michael Puskarich, Director, Advisory Consulting, where we explored the role technology plays in supporting organizations transitioning to value-based care. 

Understanding the Transition to Value-Based Care

Value-based care represents a fundamental shift in how healthcare is delivered and reimbursed. Instead of merely providing services, healthcare providers are now incentivized to achieve positive outcomes and enhance the overall quality of care. This transition has been influenced by various legislative acts over the years, signaling a concerted effort to prioritize value over volume in healthcare delivery.

Embracing Change and Innovation

As adoption of value-based arrangements grows, organizations must adapt to changes in reimbursement models, delivery of care and operational oversight. While the transition to value-based care presents a dynamic shift for the organization it also opens opportunities for innovation and optimization. Leveraging technology becomes paramount in this endeavor, as it enables organizations to streamline operations, enhance care delivery and drive better outcomes for patients.

The Role of Technology in Value-Based Care

1. Reimbursement Models:

As reimbursement models continue to evolve, flexible configuration is a key component technology needs to allow providers to adapt to changes in rate definitions, payment models, and billing formats to maintain compliance and accuracy with regulatory and payer billing requirements.

2. Data Insights:

The ability to review and measure data is a necessity in driving success in value-based care. Having the infrastructure to support a robust data architecture and analytics capabilities enable organizations to derive actionable insights from patient data, informing decision-making and proactive care management, and driving performance improvements.

3. Care Management:

An essential element of value-based care success is care management and the ability to coordinate with providers and other healthcare professionals for their population. Technology assists in facilitating the coordination across providers as well as care management practices to drive informed decision-making practices and promote smooth communication and collaboration to deliver holistic care to patients.

4. Connections:

To achieve the goals of value-based care, organizations must be able to support effective sharing and integration of data across the healthcare landscape. Interoperability and integrated platforms foster connectivity among healthcare stakeholders, enabling the exchange of information and enhancing care coordination across the continuum.

5. Automation:

Incorporating technology advancements in automation can help to reduce administrative burdens and enhance operational efficiency. By automating manual, time-consuming tasks resources can focus their efforts towards more meaningful activities which will improve overall productivity and experience amongst the teams and the patients they serve

Strategies for Success

  • Organizational Transformation: Establish the right teams across departments to ensure the organization is prepared to meet requirements for value-based care initiatives.

  • Partnerships: Collaborate with payers, providers and healthcare organizations to foster synergy and promote care coordination and shared accountability for patient outcomes.

  • Clinical Innovation: Embrace evidence-based practices and involving clinical staff in technology adoption discussions which cultivates a culture of innovation and ongoing improvement.

  • Data-Driven Decision Making: Continuously review patient outcomes and feedback, along with leveraging data-driven insights to identify areas for improvement and drive quality improvements.


The Path Forward

Transitioning to value-based care requires a collective effort from all stakeholders within an organization and its partners. By embracing digital transformation, as well as leveraging data analytics and fostering collaborative partnerships, organizations can effectively navigate the complexities of the healthcare landscape while maintaining a standard of delivering high-quality, patient-centered care.

Five Success Factors That Drive Effective Value-Based Programs


Technology serves as a catalyst for the transformation of home and community-based services toward value-based care. By harnessing the right technology, healthcare organizations can enhance efficiency, improve outcomes, and ultimately, fulfill their commitment to delivering value-driven whole patient care to patients and communities. As we navigate the evolving healthcare landscape, the integration and utilization of technology will continue to be instrumental in shaping the future of care delivery.

Click here to watch the full webinar to learn more about how technology transforms your agency and the delivery of value-based care




Meet the Author

Ashley Hartwigsen · Director, Post-Acute Client Strategy

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