June 17, 2020

Netsmart Ranked Top Overall for Behavioral Healthcare and Post-Acute Communities − Receives Ten Awards from Black Book Research

Netsmart Media Contact:
Vince Koehler


OVERLAND PARK, Kan., June 17, 2020 — Netsmart announced it has been ranked #1 in multiple areas across the behavioral health and post-acute care settings by Black Book Research’s annual survey. The healthcare technology provider received the top 2020 client-rated awards in the electronic health record (EHR) categories of behavioral health, post-acute, sub-acute and rehabilitative care, senior care and assisted living, home health care, hospice and palliative care. In addition, Netsmart received the top overall post-acute care IT services and solution vendor award that encompasses all post-acute communities. 

Over the past several years, Netsmart has earned multiple top Black Book awards in the behavioral health EHR and post-acute EHR categories.

“Now more than ever, the need for industry-leading solutions and services is critical to provide organizations the ability to quickly adapt to changes in our environment,” Netsmart CEO Mike Valentine said. “As the healthcare industry evolves, it’s an honor to be recognized by Black Book for our integrated solutions and person-centered care. As the leading technology partner for community-based organizations, our efforts are appreciated by our clients.”

In addition to being recognized as a top EHR provider, Netsmart was also awarded top vendor for value-added capabilities in behavioral health for patient data management and administrative processing, interoperability, care coordination and connectivity, population health and analytics, as well as mobility and telehealth.

Black Book surveys healthcare executives and frontline users about their current technology and services partners and awards top-performing vendors based on indicators of client experience, loyalty and customer satisfaction. The rankings are a result of recent survey responses from 19,451 healthcare provider organizations. Black Book does not solicit or accept any vendor participation fees, therefore the research results are non-biased and reflect the voice of the industry.

“Users are overwhelmingly recognizing Netsmart as the innovation leader in behavior health and post-acute care and to make value-based care a reality for consumers and providers,” said Doug Brown, president and CEO of Black Book Market Research. “The Netsmart survey responses by users show the Netsmart product is a vital part of their users’ workflow, patient coordination, and critical digital capabilities to enable the value-based care environment.”

“As the Black Book Survey results are revealed each year, we get to see what areas we are succeeding in and what areas we need to focus on,” said Valentine. “Black Book conducts up-to-date polling and research to provide recent feedback from clients. This past year, Netsmart has expanded our field of telehealth services, and the Black Book annual survey reflects our users’ and clients’ feedback from our newest technology. We value this blinded survey data to help us validate that together our client partners and associates are advancing Health Information Technology in a meaningful way.”


About Netsmart

Netsmart designs, builds and delivers electronic health records (EHRs), health information exchanges (HIEs), analytics and telehealth solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in behavioral health, home health, senior living and social services. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care.

By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it.

For more than 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL.

Our more than 2,000 associates work hand-in-hand with our 600,000+ users in more than 30,000 organizations across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative.

Learn more about how Netsmart is changing the face of healthcare today. Call 1-800-472-5509, follow us on our CareThreads Blog, LinkedIn and Twitter, like us on Facebook or visit us on YouTube.

Netsmart is pleased to support the EveryDayMatters® Foundation, which was established for behavioral health, care at home, senior living and social services organizations to learn from each other and share their causes and stories.


About Black Book
Black Book is one of the most respected research and survey companies in the world. The Black Book annual survey evaluates healthcare technology and service providers across 18 operational excellence key performance indicators for client perspective. Over 746,000 healthcare IT vendors were invited to participate in the survey. This year Black Book had over 19,000 survey responses to formulate the results, nearly 10x more than the number of responses represented in KLAS scores.