Continuing the Conversation: Our Commitment to IDD
Intellectual and Developmental Disability (IDD) organizations face a unique set of challenges that offer opportunities both clinically and operationally. People with IDD are 40% more likely to have a co-occurring mental illness and 45% more likely to have three or more chronic conditions. This means that integrating IDD, behavioral health and primary care services will lead to better outcomes.
Healthcare IT continues to rapidly advance to support numerous models of integrated care. As a result, IDD organizations can now harness the latest technology to promote whole person and self-directed care and better support providers.
In recent years, Americans perceptions and attitudes about mental health have shifted and as a result we see a new emphasis on mental wellness. With this societal change, the public’s perception of individuals with IDD has shifted as well. We are beginning to dispel some of the wrongful stereotypes of the past. With so many people seeking treatment and stereotypes shifting, the human services sector simply can’t keep up. According to ANCOR, 63% of providers have discontinued services due to staffing challenges.
Eighty-three percent of IDD organizations are turning away new referrals; while there is a 40-70% turnover rate among IDD direct service providers (DSPs). And since these individuals most likely have medical and/or mental health diagnoses, the right technology must focus on extreme usability and driving efficiencies.
The Silver Lining — Extreme Usability: Making an Already Great Design Even Better
At Netsmart, we know “extreme usability” means using technology as a tool for service, expansion, staff retention and recruitment. This involves using one system for all aspects of individuals care, plus intuitive tools like automation (AI/machine learning), with an interface that’s easy for everyone at your organization including DSPs and care providers.
Extreme usability results in significant improvements to your bottom line. Bills spend 10% fewer days in accounts receivable. Claims per DSP increased by 11%. And with 40% less time spent on documentation; DSPs can provide care to six more individuals every week. And that––not documentation––is the work they want to do.
Less Paperwork, More Client Care with AI
Automation tools can help address routine documentation tasks to allow your DSPs to focus on delivering support. Seventy-six percent of them like the idea of artificial intelligence (AI), and it’s easy to see why. Providers spend 40% of their time on repetitive and often seen as mundane tasks, contributing to burnout and reducing time spent delivering supports.
However, using Bells AI Documentation Assistant, clinical documentation time has been cut by 50%. Bells uses AI to suggest clinical recommendations, optimizes billing codes and offers contextual keywords. Providers are now completing a note in four minutes and finalizing them within two hours of a session.
Bells AI is just of the latest emerging technology solutions available to promote retention and grow your bottom line. Automated Mobile Dispatch, maximizing the number of visits for caregivers with efficient route planning, is another innovative way for IDD organizations to provide care in home and community-based settings.
Extreme Usability includes many workflows, all tied to a single, integrated platform. Operational efficiency and staff retention––at a time when staffing shortages are at a record high––has been transformative for human services agencies. “The benefits have been off the charts,” Tuerk Schlesinger, CEO at AltaPointe Behavioral Health Systems told us. “We’re using the efficiencies created to serve people we wouldn’t normally be able to serve.”
“We are now onboarding staff faster and new staff are billing at full capacity in three weeks versus six weeks,” said David West, CEO at Integral Care. Being able to give staff the tools to better connect with the individuals they care for goes back to why they got into clinical work in the first place.
To learn more about how IDD organizations are embracing emerging technology to support their workforce, watch the full webinar here.
Monday, September 18 | Thought Leadership,Human Services,Care Coordination,Cause Connected,Legislative/Policy,Value-based Care
The opioid crisis is one of the most serious healthcare issues in our nation today. But there is hope. We believe there are three strategies your organization can leverage to combat opioid addiction and overdose: integrated care, policy and technology. This blog outlines some examples of all three and lists helpful resources your organization can use.More
Thursday, September 14 | Thought Leadership,Human Services,Netsmart in the Community
By understanding mental health and suicide go hand-in-hand we can take the first step in reducing suicide risk and help heal our families, friends and loved-ones heal and grow forward as a community.More
Tuesday, August 29 | Thought Leadership,Human Services,Partnerships and Collaboration
If the past few years has taught us anything, it is that consumers of healthcare want to access care their way. We live in a digital world which is impacting how we deliver care. Netsmart is committed to meeting the new and varied needs of providers by developing solutions that meet them where they are. The same is true for consumers. Having had a taste of virtual services, many consumers will want to continue virtual care and prefer much broader digital experiences. At Netsmart, we call this focus on the user experience "extreme usability."More