Wednesday, November 27 | Cause Connected, Post-Acute Care

Why Hospice Care Matters to Me: Amy's Story

By Amy Wilson, Senior Solution Strategist

As a hospice nurse for 19 years, I’ve had the honor of caring for hundreds of patients as they’ve neared the end of their life. To be part of something so personal and sacred for patients and their families has given me a feeling of deep purpose. 
 
One memorable experience during my career was having the opportunity to care for my hospice mentor through the end of her life. 
 
Early in my career, I was a young hospice leader and Barbara (my mentor) took me under her wing, committed to encouraging and teaching me to grow as a hospice leader. At the time, Barbara was the hospice administrator, and she brought me in as her assistant administrator. I watched Barbara promote and advocate for hospice for many years while battling breast cancer.  
 
When she knew there was no cure and her time on earth was approaching the end, she entrusted me with her care. I was with Barbara and her family when she took her last breath. Barbara was a hospice nurse for over 30 years. Caring for the woman who encouraged me in my hospice career was a great honor.    
 
What I’d like people to understand about hospice is this: During the final stages of a terminal illness, hospice care focuses on making the person as comfortable as possible. Doing so allows the person to make the most of the time they have left. Hospice care is really about ensuring quality of life as one nears the end. 
 
The hospice plan of care addresses the patient’s wishes and their needs. By managing distressing symptoms and educating the patient and family about what is happening to the body as one approaches the end can make the journey less scary. 
 
Most importantly, hospice teams place the focus on the patient and their family – and what matters most to them – rather than on the illness. 
 
Amy Wilson, RN, is a senior solution strategist at Netsmart. In her role, she helps shape the technology solutions for hospice and home care clients by bringing in a nurse’s perspective on what the technology must do to meet the needs of patients.  
 

 

 

Meet the Author

Amy Wilson Blog Photo
Amy Wilson · Senior Solution Strategist

From the CareThreads Blog

When Post-Acute Care Shifts, You Need More Than a Vendor

When Post-Acute Care Shifts, You Need More Than a Vendor

Tuesday, January 20 | Post-Acute Care,EHR Solutions and Operations

The one constant in post-acute care is change, that's why organizations need more than software. They need a vendor who will work with them to help their teams prepare for change, strengthen execution through education and deliver continuous and responsive support.

More
What Revenue Diversification Means for Life Plan Communities Today

What Revenue Diversification Means for Life Plan Communities Today

Tuesday, January 13 | Post-Acute Care,Value-based Care,EHR Solutions and Operations

Life Plan Communities are operating in a period of rising care complexity and tighter financial performance. Organizations are looking for strategies that strengthen stability without compromising the resident experience. Revenue diversification helps mitigate risk and grow sustainably by unlocking new income streams.

More
Netsmart Blog Hospice Nurses holding Elderly Patient's Hand

HOPE Early Impressions: How Hospice Teams Are Navigating the New Era of Quality Reporting

Tuesday, December 16 | Post-Acute Care,Care Coordination

October 1, 2025, marked a major milestone for hospice care: the official implementation of the Hospice Outcomes and Patient Evaluation (HOPE) tool. HOPE introduces a more comprehensive, patient-centered approach to quality reporting. Now, two months into the rollout, we are reflecting on what these early days reveal about the tool's impact on care delivery, interdisciplinary collaboration and patient outcomes.

More