Throughout the world of healthcare, exceptional care begins with exceptional clinicians. Your workforce is your most strategic asset, and this rings true regardless of what healthcare field you’re in. Clinician satisfaction can make or break the success of an organization. However, we see this as an opportunity, not a threat. In light of this, Netsmart recently hosted a webinar regarding the importance of maintaining clinical satisfaction in relation to usability and workflows in all realms of healthcare.
One of the webinar panelists, Cornerstones of Care clinical outpatient manager, Kathryn Sterling, spoke to the success Cornerstones has maintained keeping their workforce satisfied and prosperous. Sterling attributed the state of clinician satisfaction to a variety of factors, but above all else was using technology as a means to improve its employees’ contentment and fulfillment with work.
Cornerstones of Care is a technology partner of Netsmart, and they provide a wide variety of treatment and support services. Therefore, it’s vital that clinicians have equal access to client information. The one-platform technology they use allows different users with different roles the ability to contribute to one treatment plan. This includes the ability to review and share treatment plans amongst clinicians, allowing for better care coordination. Sterling said this continues to help improve clinician satisfaction, as this technology saves time, enhances coordination and simplifies the workflow.
A prior electronic health record (EHR) they were using did not allow for clinicians to easily contribute, share and electronically sign a treatment plan. Now, Cornerstones has one platform, which removes barriers between clinicians and the need for individual requests from multiple providers in different systems.
In addition to equal access to client information, Cornerstones of Care optimizes mobility through Netsmart technology. Mobility allows clinicians to deliver quality care anywhere, anytime. They have the ability to document services with or without internet connection, saving the clinician time and increasing productivity in the field. Once he or she returns to the field, the data will sync with the system.
Cornerstones of Care uses technology to its advantage. Through tactics such as optimized flows, mobility and one platform to connect its clinicians, Cornerstones clinicians report more satisfaction and fulfillment with work. Sterling noted that it’s beneficial to have regular onsite trainings for EHR systems. The last thing an organization needs is for its clinicians to be frustrated or confused about how the software works. Another aspect of maintaining clinician satisfaction is making sure your staff is trained by an individual with clinical experience. That way, the trainer is familiar with the clinicians’ role with the EHR and can answer all posing concerns and questions.
Watch the webinar now to learn more about Cornerstones of Care’s journey to clinician satisfaction, as well as insight on steps you can take to improve employee fulfillment at work from panelists Neal Tilghman and Tricia Zerger.
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