Client Support 

Our Netsmart support team is here to help you whenever, wherever.
Whether you need to talk to a human or access our client portal, we’re available to solve your needs 24/7/365. 
Find resources that will help you with all of your Netsmart solutions:
• Talk to a human through designated phone support numbers
• Log a ticket and request assistance online via our client portal, NetsmartConnect
• Get the latest product updates via our solution update portal
• Gain access to complete solution documentation via the Netsmart Wiki
• Collaborate with thousands of Netsmart software users via our community portal 

Human Services Solution Support

• Essentia, phone: 800.263.1721
• Helper, phone: 800.343.5737
• Insight, phone: 888.782.2615
• Methadone | Addiction Systems, phone: 888.782.2615 Option 5
• myAvatar™: 888.782.2615
• myEvolv®, phone: 888.782.2615
• TIER®, phone: 888.782.2615 Option 7
• Vital Records, phone: 888.782.2615

Post-Acute Care Solution Support

Advisor, phone: 800.800.5095
GEHRIMED, phone: 855.829.2060
Homecare, phone: 888.782.2615
Homecare Accounting Solutions, phone: 800.219.0664 Press 1 for Support, 2 for Sales
Homecare Advisor and Hospice Advisor, phone: 1.800.800.5095
myUnity Essentials, Care at Home Clinical, Financial, phone: 800.219.0664 (ext. 1)
myUnity Home Care, phone: 844.998.6489
myUnity Senior Living, phone: 877.875.1200

Additional Solution Support

Benchmarking | Enlighten Analytics, phone: 888.782.2615
e-Prescribing, phone: 888.227.6130
Mobile Caregiver+, phone: 833.483.5587
myLearningPointe®, phone: 888.249.1517
RxConnect, phone: 888.782.2615

For questions or assistance from the Netsmart Finance Team with a Netsmart Invoice or to pay your bill:

Finance | Invoice | Pay Bill, phone: 800.842.1973

Netsmart Connect

Free online user community with access to User Discussion Groups, the Solution Update Portal and the Netsmart Resource Center
Connectivity Info Exchange Icon

Integration Portal

Submit and manage requests to integrate with Netsmart solutions
Register Here