Enhance consumer-driven care with technology that increases engagement and boosts satisfaction
The Netsmart consumer engagement solution uses a user-friendly, secure web and app-based solution to connect individuals to their treatment. It supports consumer-driven care by seamlessly integrating with Netsmart CareRecords™ and supporting secure interaction among consumers, clinicians and care providers.
Consumers can access their health information, schedule appointments, receive appointment reminders, request prescription refills and get reminders when medications are about to run out. Clinicians and care providers gain a comprehensive view of consumer-reported information and a longitudinal view of needs over time that enable proactive clinical decisions and better outcomes.
Our consumer engagement solution is a comprehensive communication tools that reduces confusion and missed phone calls, increases appointment attendance and improves responsiveness to individuals’ needs, resulting in higher levels of consumer satisfaction.