How helpful would a thermometer be as a measure of your health if you
didn’t know that 98.6° was normal? Benchmarking is a powerful
management tool that transforms sterile "numbers" into dynamic,
actionable information by providing a vital context. In this webinar,
the rationale for benchmarking will be described as well as the
techniques and methods associated with its implementation. Emphasis will
be placed on the important role benchmarking can play in enhancing
financial, operational, clinical, and organizational climate
effectiveness, particularly in these tumultuous times.
The ability to identify potential best practices and connect with top
performers will also be explored. Case examples of performance
improvement attributable to benchmarking will be highlighted,
demonstrating its potential value to behavioral health and human
services providers. Also, a review will be conducted of the state-of-the
art, comprehensive benchmarking solution that Netsmart has implemented.
Participants will be provided with all of the details necessary to
assess its potential value and applicability to their organization.
Attendees will leave with an understanding of:
- The rationale and techniques associated with benchmarking
- The benefits that behavioral health and human services providers have realized through benchmarking
- How benchmarking leads to the identification of best practices and
helps providers to learn from one another and top performers
Speaker: Paul M. Lefkovitz, Ph.D.
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