myEvolv Enterprise Training Program: Additional Frequently Asked Questions Part 3 of 3

The myEvolv Enterprise Training Program continues to be of interest to all clients. In the last quarterly newsletter, we presented answers to several frequently asked questions. Check out the final Q&A below:

Why should my organization sign up for the Enterprise Training Program?

A: To better understand how your agency can benefit from the Enterprise Training Program, request a custom proposal by sending an email to This unique document will highlight data about your organization’s use of myEvolv and identify specific ways that the Enterprise Training Program can help improve staff performance. Learn how you can improve your onboarding process, increase knowledge across all roles and levels of expertise and reduce the resolution time for support cases.

If you would like additional information about the benefits of the program, several other resources are also available on the NetsmartCares portal.

A: Once enrolled in the Enterprise Training Program, the Learning Services team will work with your agency to determine who should have access to the training. Courses can be assigned by individual, role, department, etc. The program is designed to be extremely flexible and can be tailored to meet your organization’s specific needs. Some organizations choose to pilot courses with a small number of users and then add others over time. Other clients elect to give all employees access to all courses at once. The choice is yours.

What are the upcoming training opportunities that are exclusive to the Enterprise Training Program?

A:  Here’s a short list:

  • Peer Collaboration Experiences
    • We’re Live. Now What?: Weekly sessions October 28th – November 18th
  • ExpertExpress Exam (Required to bypass Level I support): September 11th
  • Thursday Tech Talks: In Depth Technical Discussions with Netsmart Subject Matter Experts
    • Active Directory Configurations, August 8th, 10:00am – 11:00am Central
    • myEvolv Database Structure and Logic, September 29th, 10:00am – 11:00am Central

The full Course Catalog containing course descriptions, dates, times, etc., is available on the Netsmart Wiki, which is accessible through the Help menu within myAvatar or by clicking the NETSMART WIKI link on the Documentation & Training page on the NetsmartCares portal. Once in the Netsmart Wiki, click the Training icon on the homepage, then click Learning Services, then click the 2019 myEvolv Training Catalog link.