For individuals who may not be familiar with Call Center, this functionality provides the ability to record calls coming in during the day. While recording a call, depending on the system configuration, the staff may perform a search, locate an individual, create a new individual and associate the call information with this individual.
Call Center for NX was introduced in myEvolv Release Version 10.1.0100. This addition to the existing functionality provided several new enhancements that are exclusive to NX, and are as follows:
Please reference the Netsmart Wiki for additional details regarding setup and use.
The Early Adopter Program just completed. Our engineering department is working hard to get the suggestions in place and fine tuning the system, assuring all billing and remittance features are optimized for your use.
Finance Setup module in NX will be released in 10.1.0125. 90 percent Completion of Finance end user features will be released in 10.1.0150. All finance features will be released in 10.1.0175.
Document Capture powered by Hyland Perceptive is now available for myEvolv (NX). To learn more about the solution that supports multiple file uploads and batch scanning, click here.
To schedule a demo, contact your Client Alignment Executive for more information.