The demand for virtual care continues to skyrocket amid the onset of COVID-19, creating a new era of service delivery. While telehealth and other web-based service delivery options were vital in continuing care amid the pandemic, these strategies should continue in a post-crisis climate. The ability to provide care in nearly any setting through a virtual platform helps human services organizations expand provider access, remove barriers to care and improve health outcomes.
In order to ensure organizations’ continued approach to virtual care is effective and impactful, it is essential providers understand consumer needs, acknowledge rules and regulations, evaluate their workflows, among other steps. In this paper, industry experts touch on eight key points providers should keep in mind when growing their virtual care strategy in a post-COVID world.