Billing Strategies for Financially Tough Times

Erica Gregory, VP/GM, Revenue Operations, Netsmart

We were working on payment reform when life threw a giant curve ball into post-acute care settings—and everywhere else—last March.

Organizations that hadn't yet bulked up on technology struggled at first, but industry-wide, we should all be giving ourselves a big pat on the back for how well we handled the changes.

Now, how can organizations plan for 2021, stretch their budgets, maintain remote environments and stay focused on the individuals they serve?

In this episode of Netsmart CareThreads, Jason Banks, vice president of post-acute at Netsmart, talked with Erica Gregory, vice president and general manager of revenue cycle operations.

Here's what Erica and Jason discussed:

Revenue cycle and billing-related changes during COVID
How post-acute care communities can improve operations and stretch budgets
How to recruit and train billing staff in a remote-work environment
How to run financial operations smoothly while staying focused on delivering great care

This discussion with Erica Gregory was taken from our show Netsmart CareThreads.

If you want to hear more episodes like this one, look for the Netsmart CareThreads podcast on Apple Podcasts, Google Podcasts, Spotify or Stitcher.

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