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These one-hour webinars were developed to educate you on the latest industry trends and practices, as well as our newest solutions and services. Watch them at your convenience! Collect the knowledge to help your organization work more efficiently while improving the care you deliver.

Value-based Care | CCBHCs: Planning, Preparation and Impact

With the introduction of the Certified Community Behavioral Health Clinics (CCBHC) model of care, many organizations are working towards certification, while others are left wondering what their role will be in this new model. Whether or not your state is one of the 24 states who received planning grants, the creation of the CCBHC grant program is expected to be a pivotal movement in the health and human services industry. It will affect everything from organizational structure to payment models and service delivery.

Watch this on-demand webinar with Brent McGinty, President & CEO, Missouri Coalition for Community Behavioral Healthcare and Kevin Scalia, Executive Vice President, Corporate Development, to learn about CCBHCs including what they mean for the industry, your state and more specifically, your organization.

Brent McGinty will share valuable insight into his work spearheading the state of Missouri’s CCBHC program, including the steps Missouri is taking to prepare for the October grant deadline. Kevin Scalia has worked closely with industry leaders to ensure organizational readiness for several key behavioral health initiatives, including CCBHCs, and will speak to the impact of CCBHCs and best practices for managing your organization through dramatic health care shifts.

You’ll leave this webinar with an understanding of:

  • CCBHCs and their impact on the industry, states and organizations 
  • Ways some states are working to address the CCBHC model
  • Next steps you can take to prepare for certification

Value-based Care | Value-based Payment Models Webinar – How did we get here and why now?

In our country’s Medicaid system, 5% of the population accounts for almost 80% of the cost. This isn’t news to the behavioral health and human services community that already provides care to this underserved segment of our country. But recent advances in data standards and electronic health record interoperability are finally enabling us to attack this problem. Provider organizations and their technology partners – together – are working to develop systems and clinical processes that will improve outcomes while reducing costs in a collaborative, whole-person care environment. Join Dan Mistak, General Counsel, Community Oriented Correctional Health Services, and Kevin Scalia, EVP Corporate Development at Netsmart, on Friday, 7/15 at 12PM ET for the first exciting event in Netsmart’s Value-Based Payment Executive Webinar Series.

At this event, attendees will: Understand how value-based payment models evolved and where they’re heading – enabling you to make better strategic decisions Take a deeper look at Certified Community Behavioral Health Clinics (CCBHCs) in the context of the various care models emerging across the country Secure your organization’s ongoing success by defining your strategic direction for the future The behavioral health and human services community is being pushed to integrate behavioral, social, and physical care in a collaborative way, and your organization plays a critical role. Are you ready to take part?

Value-based Care | Human Services Strategies in Value-based Payment Models

Value-based payment models represent one of the largest fundamental shifts in our healthcare system’s history. The struggle for today’s behavioral health and human services providers is that in order to meaningfully participate, you must bear some of the financial risk. This means you need a strategy to measure and improve outcomes while adapting your processes to increasingly complex reporting demands.

Join Steven Rosenberg, President at COCHS, Dan Mistak of COCHS, and Carol Reynolds, EVP Client Experience at Netsmart, on Monday, August 1st at 2PM ET / 1 PM CT for the second exciting event in Netsmart’s Value-Based Payment Executive Webinar Series.

At this event, attendees will:

  • Understand how to risk-stratify the community you serve and design interventions that target each segment of your population.
  • Learn the strategies to take advantage of your specific value-based care model, whether it’s Certified Community Behavioral Health Clinics (CCBHCs) or something else.
  • Identify appropriate care and gaps in care by moving toward a coordinated care model through managing the physical, behavioral and social needs of your community.
  • Learn about the tools that support specific functions within value-based models of care, including: population management, care coordination, consumer-directed care, evidencebased practices, and a continuous improvement loop of measuring and improving.

The behavioral health and human services community is being pushed to integrate behavioral, social, and physical care in a collaborative way, and your organization plays a critical role. Are you ready to take part?

Value-based Care | Key Interoperability Strategies for Success with Value-based Payment Models

Whole-person care requires partnerships and treatment models that support physical and behavioral health, as well as the social services an individual may need to achieve wellness and recovery. In a Value-based Payment model, interoperability is a key component which requires organizations to establish policies that support information exchange, including compliance with confidentiality and privacy standards, as well as intuitive and seamless connections across multiple organizations. By making data accessible, organizations not only meet these requirements, but also gain valuable insights to drive clinical decision making which can improve outcomes for the individual.

View this webinar to hear Matthew Chamberlain, Senior Associate, OPEN MINDS, and AJ Peterson, Vice President/General Manager, CareConnect and myHealthPointe, Netsmart, in the third event in Netsmart’s Value-based Payment executive webinar series.

In this webinar, attendees will learn:

  • Key interoperability strategies that address the clinical and operational needs for connecting organizations across the human services spectrum
  • How interoperability can help organizations share referral information or clinical data with primary care organizations, correctional facilities, and other behavioral health and substance use facilities
  • Methods to leverage integrated technologies to extend care team collaboration outside the four walls of your organization, supporting not only clinical document exchange but secure Direct Messaging
  • Questions to help your organization determine its readiness for embracing Value-based Payment models and where to focus efforts in further developing its ability to share – and use – data

Value-based Care models, such as the Certified Community Behavioral Health Clinic (CCBHC) program, are driving the human services community to integrate behavioral, social, and physical care in a collaborative way. Are you ready to take part?

Value-based Care | Policy Update & Foundations Of Value-based Care

Change in healthcare is constant and, at times, uncertain. In today’s world, there seem to be even more questions: What is the future of the Affordable Care Act (ACA)? What changes can we expect with the American Health Care Act (AHCA)? Will there be new limitations? What about effects on the community, the providers, and consumers — or potentially, parity? There are some things which are certain: human services organizations will continue to be required to integrate with local health systems and other community-based providers.


Join Monica Oss, Chief Executive Officer at OPEN MINDS, and Kevin Scalia, Executive Vice President of Corporate Development at Netsmart, on June 1st at 2:00pm ET for “Policy Update & Foundations Of Value-based Care,” a discussion of current and potential policies and their convergence with value-based care.


You’ll also learn the answers to foundational value-based care questions such as:

  • What is value-based care, and what types of value-based care programs exist?
  • How does value-based care affect human services organizations?
  • What does my organization need to do to prepare for value-based care?

Care Coordination | Finding The Opportunities In Certified Community Behavioral Health Clinics

Certified Community Behavioral Health Clinics (CCBHCs). Evidence-based practices. Value-based payment models. Quality measures and reporting. Over the past few months, the CCBHC concept has begun to take shape – and it’s time for provider organizations interested in becoming a CCBHC to take action. Organizations must review and be prepared to meet the criteria set by the Substance Abuse and Mental Health Administration (SAMHSA), which fall into six key topic areas: staffing mix; service access and availability; coordination of services; scope of services; quality improvement and reporting; and organizational, authority, governance, and accreditation. Hear Monica E. Oss, Chief Executive Officer at OPEN MINDS and Kevin Scalia, Executive Vice President of Corporate Development at Netsmart present, “Finding The Opportunities In Certified Community Behavioral Health Clinics (CCBHCs).” This event gave attendees a deep dive into each of the basic tenets of the CCBHC program and the impact of using value-based payment models. Along with this deep dive, attendees learned how to identify the opportunities for your organization in the CCBHC program and strategies to prepare for certification. During this 90-minute executive web briefing, attendees: -Understood the CCBHC program — and where it fits in an era of value-based payment models -Gained knowledge of the criteria and requirements for becoming a CCBHC — and how best to prepare -Learned how to leverage the opportunities within the CCBHC program to help position their organization for future success

Care Coordination | “Whole Person” Care: Connecting County Health and Justice Systems for Better Inmate Care and Lower Costs

The most common concern of county jails is addressing the mental health needs of individuals in their custody, according to a 2015 NACo survey. Counties are seeking strategies to reduce the number of people with mental illnesses in jail & address challenges in coordinating mental health treatment for this population. More than 60% of people in jail also have chronic co-occurring medical conditions, such as high blood pressure, asthma or heart disease, & they often enter jail with these illnesses untreated.

County jails have a constitutional responsibility to provide people in their custody with adequate healthcare. But the cost to treat people with these illnesses in jails is significant, & counties cannot bill insurance providers or Medicaid for health care services provided in a jail facility.

How can this significant problem be managed? How can counties divert individuals to treatment versus jail? How can counties improve the health of persons while incarcerated, but also post-incarceration as they return to the community?

In this webinar presented by NACo and its partners at Netsmart and Community Oriented Correctional Health Services (COCHS), Kevin Scalia, Executive Vice President, Netsmart and Dan Mistak, J.D., MA, MS, Director of Strategy, COCHS will present “whole-person” care: how counties can coordinate care between jails, hospitals, physical health clinics, and community behavioral health provider organizations to reduce the number of people going to jails, provide better health care, connect people in jails to treatment and reduce costs.


  • Examples of how counties can connect/integrate their health & justice systems
  • Effective transitions of care to mental health & addiction services post-incarceration
  • The 21st Century Cures Act’s provisions for grant funding for implementing the Sequential Intercept Model (SIM)
  • Successful strategies for coordinating mental health care across multiple county departments that may have been operating in individual silos for many years without data sharing or transparency
  • New value-based payment models & their impact on counties & organizations servicing counties

Electronic Health Records | Medication Management in Behavioral Health – from Treatment to Recovery

Person-centric medication management goes beyond the five “rights” of medication management – the right patient, the right drug, the right dose, the right route, and the right time – to support comprehensive medication management that spans the continuum of care. With the convergence of physical and behavioral health care, processes that support proper transitions of care between inpatient and outpatient settings truly manage the client to recovery.

Join us for “Medication Management in Behavioral Health – from Treatment to Recovery” on November 16th at 1pm ET / 12pm CT to learn more about this holistic approach.

You’ll also learn how person-centric medication management:

  • Moves beyond “error reduction”
  • Provides a greater opportunity for optimizing treatment
  • Differs in behavioral health versus primary care


While person-centric medication management may introduce more complexity for the provider, your organization can prepare for these changes and move toward recovery-focused medication practices.

Electronic Health Records | Technology Enabled Person-centered Planning

Programs and services that take into account the full 360-view of individuals with intellectual and developmental disabilities require a specific set of tools – ones created with this community in mind. myEvolv is a fully web-based, ONC-certified electronic health record (EHR) designed specifically for organizations who provide services for individuals with intellectual and developmental disabilities.

In this on-demand webinar, Technology Enabled Person-centered Planning, Dean Corbin, Software Implementation Specialist, Racker Centers, Andrew Mersman, MS, NCC, LPC-MHSP, Senior Director, myEvolv, Netsmart and Audrey Terry, Product Strategist, Netsmart discuss how myEvolv supports person-centered care.

You’ll also learn about the features and functionality that matter most to organizations supporting the intellectual and developmental disabilities community, such as:

  • Data connectivity from individual support plans to program plans and staff members’ documentation
  • Mobile documentation for community-based activities
  • Allows agencies to act as the representative payee for individuals, “holding” funds from Social Security Income (SSI) or other sources for their expenditures
  • Manages budgets for services approved by single or multiple funding sources
  • Service effectiveness can be tracked by individual, staff member, program and agency as a whole

Electronic Health Records | Child and Family Services in the Digital Era

Join Netsmart’s Andrew Mersman, senior director, and Gary Beckham, solutions strategist, for insights into how child and Family services agencies can benefit from digital tools that ease the burden of paperwork, support foster families and simplify reimbursement.

Professionals from Necco, a multi-state CFS agency, will join the discussion on how myEvolv from Netsmart can help agencies manage complicated reporting and credential requirements. They will also explore how the new Resource Family Portal can simplify communications with foster families.

myEvolv centralizes and streamlines your client and organizational record keeping. This full-featured, flexible solution allows your organization to track, monitor and report on virtually any type of data – especially useful in managing difficult funder and credentialing requirements. In addition, myEvolv’s standard interface allows you to customize the software to suit your organization, ensuring you have forms and work flows that fit your day-to-day business needs.

A tool that is specific to child and family services and myEvolv is the new ‘Foster Family Portal’. This tool provides a snapshot of the children places into foster homes. With the Foster Family Portal, foster families can access protected information on file such as medical, clinical and case data. In addition, families can use the portal to enter other health-related data, such as behavioral progress reports and more routine information such as clothing inventories. The portal also provides helpful alerts to foster families about pending safety inspections, reference checks and home studies.

To get an inside look into myEvolv and the Resource Family Portal, join Andrew Mersman, Senior Director of myEvolv, Netsmart, and Gary Beckham, Solutions Strategist, Netsmart, along with NECCO for this informative webinar.

Revenue Cycle Management & Compliance | Doing More with Less: RCM Style

The funding environment for behavioral health is constantly changing. Funders are layering on more and more administrative requirements for providers and managing these scenarios can prove to be difficult. As providers are being forced to do more with less, Netsmart RCM is creating services that help providers focus on their core mission of providing quality clinical care. View this on demand webinar with presenter Matt Zabolotny, Vice President Revenue Cycle Practice, Netsmart to learn ways your organization can better manage authorizations and self-pay collections letters by utilizing new Netsmart services. 

You’ll also learn about the benefits of services such as: 

• A designated RCM team to manage authorizations 
• Defined processes to ensure authorizations are tracked and followed up in a timely manner 
• Consumer image and relationship improvement when collections is handled by a third party 
• Reduction in staff time spent managing self-pay balance reminders 
• Ability to help maintain provider’s systems for billing needs such as new contracts and service fees 

Revenue Cycle Management & Compliance | RevConnect™ Clearinghouse: Streamline Your Claims Management Process

A critical component to your revenue collection is ensuring you have a reliable electronic claims submission & eligibility verification tool. Given the complexity, this process can consume significant amounts of time and resources. Coupled with payer questions and claim rejections, it can take weeks, if not months, to clarify eligibility issues and revise denied claims for payment.

View this webinar to see how our clearinghouse solution, RevConnect™, can mitigate your most complicated revenue issues while simplifying these processes for you.

  • Gain real-time access to eligibility data
  • Verify coverage before service delivery
  • Ensure clean, rapid claim submissions
  • Track & manage the life cycle for every claim

Presented by Elizabeth Said, Director of EDI Operations, Netsmart Technologies

Benchmarking & Analytics – Leveraging Data | Embracing Evidence-based Practices (EBPs) and Analytics to Thrive with Value-based Care Models

Evidence-based practices are often mandated or suggested as part of value-based care models. It is widely believed that the use of specific evidence-based practices (EBPs) will drive providers to achieve better outcomes. Many of these EBP models are interdisciplinary – traversing across the entire human services continuum – which can make managing value-based payments complex.

Analytics can help.

Analytics support the rollout and measuring of EBPs across an organization and EBP effectiveness. Analytics can also provide insight into common characteristics of populations served. In this webinar, Joe Travers, Senior Associate, OPEN MINDS and Scott Green, GM/VP CareGuidance Solutions, Netsmart, present the fourth and final event in Netsmart’s Value-based Payment executive webinar series. This webinar will provide the strategies needed to track revenue, cost, and quality outcomes, along with practical tactics for monitoring process adherence and performance.

In this webinar, viewers will learn:

  • Strategies to track outcomes related to revenue, cost and quality
  • Practical tactics for monitoring not only process adherence, but overall performance
  • Ways to overlay the effectiveness of EBP to specific data groupings within an organization

As the human services community continues to integrate behavioral, social and physical care in a collaborative way, does your organization have the right tools to proactively meet the challenges ahead?

Consumer Engagement | Best Practices For Enabling Recovery Transformation In Community Behavioral Health: A Case Study

We’re in the “me age.” But this age of the individual also means the age of the consumer, and health & human services communities are not immune to this shift. In the behavioral health field, the growing realization that services need to be more patient-centric and patient empowering is called the Recovery Movement.

Join us on September 29 at 2:00pm EST for this exclusive executive web briefing to hear Shawna McGuckin, Reaching Recovery Representative at the Mental Health Center of Denver offer insights into this movement and evidence-based practices for how behavioral health organizations can prepare staff and clients for this growing shift. Ms. McGuckin will use examples from Denver that are replicable at other organizations and give tools and strategies for moving your organization into the “me age.” In addition, AJ Peterson, General Manager of CareConnect and MyHealthPointe at Netsmart and Tricia Zerger, Solutions Consultant of Netsmart will outline how to develop and leverage technology to drive patient engagement within your own organization.

Consumer Engagement | Encouraging Consumer-Driven Care

We know the benefits of empowering consumers to better manage their own wellness and recovery – but how can your organization guide them to fully participate in a comprehensive consumer engagement program? View this recorded webinar to hear from Melanie W. Sisson, PhD of Mental Health Center of Denver and AJ Peterson, General Manager, Netsmart, and learn about Mental Health Center of Denver’s experience and success with getting consumers on board and active in their own care.

They also discuss consumer engagement best practices for cultivating empowered users such as:

  • Encourage consumers with information about engagement benefits such as increased communication and interaction with providers, as well as appointment and refill reminders
  • Teach staff how to start the conversation, enroll consumers, and answer popular questions
  • Integrate enrollment as part of the care or service delivery interaction
  • Develop an organizational plan that’s easy to navigate and simple to follow. Engaged and excited associates lead to increased consumer engagement.

Consumer Engagement | myHealthPointe™ Consumer Portal - Getting Consumers on Board and Active in their Own Care

AJ Peterson, general manager and Tricia Zerger, CareGuidance strategist discuss how to utilize the myHealthPointe consumer portal to promote collaboration between the consumer and the provider, allowing the individual to be an active participant in their path to health and recovery.