Webinars

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These one-hour webinars were developed to educate you on the latest industry trends and practices, as well as our newest solutions and services. Watch them at your convenience! Collect the knowledge to help your organization work more efficiently while improving the care you deliver.

Benchmarking & Analytics – Leveraging Data | Embracing Evidence-based Practices (EBPs) and Analytics to Thrive with Value-based Care Models

Evidence-based practices are often mandated or suggested as part of value-based care models. It is widely believed that the use of specific evidence-based practices (EBPs) will drive providers to achieve better outcomes. Many of these EBP models are interdisciplinary – traversing across the entire human services continuum – which can make managing value-based payments complex.

Analytics can help.

Analytics support the rollout and measuring of EBPs across an organization and EBP effectiveness. Analytics can also provide insight into common characteristics of populations served. In this webinar, Joe Travers, Senior Associate, OPEN MINDS and Scott Green, GM/VP CareGuidance Solutions, Netsmart, present the fourth and final event in Netsmart’s Value-based Payment executive webinar series. This webinar will provide the strategies needed to track revenue, cost, and quality outcomes, along with practical tactics for monitoring process adherence and performance.

In this webinar, viewers will learn:

  • Strategies to track outcomes related to revenue, cost and quality
  • Practical tactics for monitoring not only process adherence, but overall performance
  • Ways to overlay the effectiveness of EBP to specific data groupings within an organization

As the human services community continues to integrate behavioral, social and physical care in a collaborative way, does your organization have the right tools to proactively meet the challenges ahead?

Care Coordination | “Whole Person” Care: Connecting County Health and Justice Systems for Better Inmate Care and Lower Costs

The most common concern of county jails is addressing the mental health needs of individuals in their custody, according to a 2015 NACo survey. Counties are seeking strategies to reduce the number of people with mental illnesses in jail & address challenges in coordinating mental health treatment for this population. More than 60% of people in jail also have chronic co-occurring medical conditions, such as high blood pressure, asthma or heart disease, & they often enter jail with these illnesses untreated.

County jails have a constitutional responsibility to provide people in their custody with adequate healthcare. But the cost to treat people with these illnesses in jails is significant, & counties cannot bill insurance providers or Medicaid for health care services provided in a jail facility.

How can this significant problem be managed? How can counties divert individuals to treatment versus jail? How can counties improve the health of persons while incarcerated, but also post-incarceration as they return to the community?

In this webinar presented by NACo and its partners at Netsmart and Community Oriented Correctional Health Services (COCHS), Kevin Scalia, Executive Vice President, Netsmart and Dan Mistak, J.D., MA, MS, Director of Strategy, COCHS will present “whole-person” care: how counties can coordinate care between jails, hospitals, physical health clinics, and community behavioral health provider organizations to reduce the number of people going to jails, provide better health care, connect people in jails to treatment and reduce costs.

Agenda:

  • Examples of how counties can connect/integrate their health & justice systems
  • Effective transitions of care to mental health & addiction services post-incarceration
  • The 21st Century Cures Act’s provisions for grant funding for implementing the Sequential Intercept Model (SIM)
  • Successful strategies for coordinating mental health care across multiple county departments that may have been operating in individual silos for many years without data sharing or transparency
  • New value-based payment models & their impact on counties & organizations servicing counties

Care Coordination | The Integration Imperative and Your Bottom Line

Today’s market requires more than just data exchange - meaningful data must be incorporated into clinical workflows, so that consumers can reap the benefits of truly “whole-person” care. But is the desire for integration justifiable in the ever-changing human services industry, with increasing demands amid shrinking budgets?

In The Integration Imperative and Your Bottom Line, AJ Peterson, general manager and vice president for CareConnect and myHealthPointe proposes that integration is more than a want, it’s absolutely essential to ensuring organizational sustainability in uncertain times.

 

You’ll leave the webinar with these practical takeaways:

  • Learn the IT capabilities necessary to provide coordinated, integrated and comprehensive services across all potential providers
  • Know how to measure and examine your organization’s current capabilities and processes as they relate to integrated care
  • Discover how to find the right starting point for your organization on the journey to whole-person care

Care Coordination | Panel Discussion: The Path to Whole-person Care

Panel Discussion: The Path to Whole-person Care

Coordinating Care Across the Post-acute and Human Services Spectrum

As the healthcare system continues to shift from fee-for-service to value-based care, connecting providers across all care communities is crucial for driving efficiencies and improving outcomes. While partnering with organizations in the same community is a natural starting point, complete whole-person care means collaboration that extends throughout both the human services and post-acute spectrum.

Do you have the tools to turn your data into the actionable insights needed to tell a more comprehensive story about a person? Do the processes in place at your organization enable you to effectively work with other providers and facilitate seamless transitions of care? How can you overcome common collaboration challenges in order to improve outcomes?

Please join moderator Dennis Morrison, Ph.D., chief clinical advisor at Netsmart, along with experts from across the healthcare community for “Panel Discussion: The Path to Whole-person Care.”  The panelists will discuss the challenges and opportunities associated with coordinating care across multiple settings and providers as well as the healthcare IT tools critical for delivering whole-person care.

Key Takeaways

  • Whole-person care – what it is and how it affects consumers and outcomes
  • Coordinated care – the challenges and opportunities
  • Integrating care – best practices for working with organizations across the continuum

 

Care Coordination | The Avoidable Costs and Risks Associated with Siloed Healthcare

$25-45 billion: this is the average cost of poor transitions of care when consumers move from hospital settings to other settings.

$12 billion: these are the avoidable costs of poor transitions of care.

Not only does the overutilization of emergency department services for behavioral health or addiction treatment mean higher costs for consumer care, it creates risk of 30-day readmission penalties and further pressures already strained high-value resources.

The clinical and business impacts of operating in healthcare silos are clear. Fortunately, health systems and behavioral health organizations can partner to provide value-based services that address these impacts. This integration enables providers to harness the power of networks and direct consumers to the most effective - and cost-effective care.

In The Avoidable Costs & Risks Associated with Siloed Healthcare, hosted by Behavioral Healthcare Magazine, Netsmart associates AJ Peterson, vice president and general manager of interoperability, and Jeff O'Berry, vice president of national accounts provide a look into the cutting-edge technology that enables both health systems and CMHCs to:

  • share data that informs clinical decision making and helps consumers receive better, more timely access to the right care
  • enable a high level of integration even while addressing sensitive information as defined in 42CFR Part 2 regulations
  • generate single threaded outcomes, reporting on both physical and behavioral health outcomes together

Electronic Health Records | Driving Recovery in the Opioid Crisis – The Technology to Get Us There

The impact of the opioid crisis permeates the entire healthcare community, with treatment centers and emergency departments seeing an influx of individuals needing treatment for substance use disorders (SUD). A recent federal study found that foster agencies too, are seeing an increase in the rate at which children enter the foster care system, directly correlating to increases in drug-related hospitalization rates and overdose rates. Comorbidities of consumers with both mental illnesses and SUD affect behavioral health providers and community mental health centers serving this population.

The impact of this epidemic is pervasive, and so too is the idea that the health and human services community is somehow helpless in its wake. But what if the technology at our fingertips had the potential to have some bearing on the opioid crisis?

In this 60-minute webinar, Neal Tilghman, MPA, addiction treatment general manager at Netsmart will explore the technology and processes that can lead to fully informed treatment, smooth transitions of care, and ultimately improved outcomes. He’ll be joined by Steve Schreiber, RN, PHR, associate director of integrated care at Recovery Resources in Ohio who will share Recovery Resources’ success in achieving whole-person care by integrating access to the Ohio PDMP directly into prescriber workflows within the EHR.

Attendees will gain an understanding of:

  • How to make better use of the technology you already have
  • Newer HEDIS measures that help improve transitions of care and expand treatment options for individuals with SUD
  • Technology available to support agencies working to keep the family unit intact, such as telehealth
  • The outcomes measures most critical to track population health and detect potential risk factors for relapse
  • How to ensure your clinicians have the right data, available at the point of service, to positively impact clinical decision making
  • Tools that enable integration such as the Carequality interoperability framework, health information exchanges (HIEs) and prescription drug monitoring programs (PDMPs)

Electronic Health Records | Autism Services and the Technological Imperative

As autism support needs continue to skyrocket across the country, more organizations are offering services and that are designed to specifically support people on the autism spectrum and their families. Whether an organization is solely dedicated to serving the autism community or provides access to these services as one component amongst many specialties, bringing technology to the point of care remains a challenge and a top imperative.

In this on-demand OPEN MINDS webinar, Netsmart Senior Director Andrew Mersman, MS, NCC, LPC-MHSP and Easterseals discuss the challenges facing autism providers today and how technology can help organizations improve the staff, family and individual’s experience.

Other benefits technology can bring to your autism service line include:

  • Improved quality of care 
  • Reduced staff attrition
  • Eliminated duplicate entry
  • Electronic referrals
  • Integrated clinical and financial
  • More visibility to care plans for individuals and their families

Electronic Health Records | Improving Clinician Satisfaction and Driving Outcomes

Healthcare providers, across all care settings, have identified attracting and retaining clinicians as one of their top priorities and challenges heading into 2019. View this on-demand OPEN MINDS webinar panel discussion to explore the state of clinical satisfaction across the post-acute and human services communities today.

Moderator Denny Morrison, Ph.D., chief clinical advisor at Netsmart, is joined by Netsmart’s chief nursing officer Mary Gannon to discuss the impact staff satisfaction has on an organization’s bottom line and on consumer outcomes. In addition, organizations that represent the post-acute and health and human services communities will present and share how they are leveraging innovative strategies to drive clinical satisfaction.

Key Takeaways:

  • Industry turnover trends and their impact on provider organizations
  • Strategies to drive clinical engagement and satisfaction
  • Technology that supports clinical satisfaction and retention strategies
  • Real world examples from post-acute and human services organizations

Post-acute | Interoperability: Attracting and Retaining Health System Relationships

As the healthcare system continues to shift from fee-for-service to value-based care, all care providers - acute and post-acute – are pushed to assume shared risk for the full episode of care. Experts from Netsmart and Remedy Partners will empower post-acute providers with strategies to strengthen their position as preferred partners to health systems.

You will learn:

  • How health systems view value-based care
  • What attributes health systems look for in post-acute partners
  • Where your organization fits into the health system strategy
  • How to leverage technology to favorably position your organization to health systems
  • How to maintain your competitive edge

Post-acute | Care Coordination: Population Health Management and Ongoing Management of Chronic Illness and Frail Elderly

This educational executive webinar explores evolving strategies being developed to manage high cost populations and cohorts that require ongoing monitoring and management. Population health management programs are being designed to capture data and quality metrics that can be used to track and improve outcomes to maximize incentive payments.

Learn how leading organizations are proactively creating population health programs that integrate with health systems, behavioral health providers, long-term care organizations and home-based providers to deliver coordinated care in the most cost effective location.

Post-acute | Interoperability: Building an Integrated Plan for Your Community

This webinar focuses on creating strong, enduring partnerships with the health systems in your community is essential to your success. In the near future, health systems will narrow their networks and only work with providers that can electronically share clinical and outcomes data – in fact in many areas this is happening today. What does this mean for you? It means you must create the processes and tools that allow you to electronically accept and manage referrals while you adopt a technology strategy to eliminate the exchange of paper clinical documentation.

This webinar focuses on ways to create a single connection point to securely exchange information with thousands of other providers. Learn how thousands of Netsmart clients are currently sharing millions of clinical records with other providers, health systems and regional HIEs to become the provider of choice in these new payment models.

Post-acute | Interoperability: The Journey to Whole Person Care

Trends in post-acute care toward value-based payments, bundled payments and other shared-risk models show no signs of slowing. To adapt to these new payment models and remain viable, post-acute providers must begin focusing on how to collaborate more closely with healthcare systems to treat, heal and move patients to the most cost-effective setting for care in a timely manner.

In this webinar, we will explore technologies post-acute providers should consider leveraging to integrate into the acute care setting. Speakers Eva Bering and AJ Peterson will also discuss how to gain buy-in from referral partners to automate key phases of the referral process and improve transitions of care.

Finally, we will cover what post-acute providers and their partners should expect with regard to shared outcomes and ROI, as well as the competitive advantage offered by integration technology for the post-acute care and health systems. Whether your post-acute organization is currently taking on risk for your patient population or positioning to do so in the future, having greater visibility of patients across the continuum of care, will promote higher quality of care at a lower cost.  Leveraging integrated technology solutions provides efficiencies throughout the journey of patient from pre-admission to post discharge.

Post-acute | Building Your Dream Team in 2018 - Attracting and Retaining the Right Clinical Staff

There’s no doubt that the key to your organization’s success are the people on your team. In this webinar, speakers Sharon Brothers, Founder and President of the Institute for Professional Care Education, and our own Carol Reynolds, EVP of Client Experience, will discuss the vital elements of building your dream team, especially the steps that will help you attract the right people and reduce turnover.

You'll learn:

  • How to interview and hire smarter
  • How to onboard for success during those crucial early days
  • How to create a training program that builds on success and sets you apart from the competition
  • Essentials for employee engagement, especially with millennials
  • The role technology plays in the retention of clinical staff

Post-acute | Improving STAR Ratings with Behavioral Health and Home Care

Many home health patients have co-existing chronic behavioral health problems that go untreated. If not addressed, problems like anxiety and depression leave patients unable to self-manage diabetes, congestive heart failure, COPD and other serious medical conditions. Watch the webinar now to understand the statistics on the prevalence of psychiatric issues among the home-bound elderly and explain why the failure to identify or deal with these conditions affects compliance and outcomes. Join experts Katherine Vanderhorst and Amy Craven from C&V Senior Care Specialists, Inc. and our own Teresa Craig, as they discuss how recognizing and managing behavioral health diagnoses can have a positive outcome on your agency’s STAR ratings.

You will learn:

  • The prevalence and severity of behavioral health issues and chronic conditions among the home-bound elderly
  • The benefits of responding to both patients’ medical and psychiatric conditions and the impact on home health outcomes
  • The steps for a successful behavioral health program

Post-acute | Top Challenges and Opportunities for Senior Living and Home Care Providers in 2018

At Netsmart, we actively advocate on behalf of our clients and prospects to help shape the future of healthcare. We believe that you should know what policies and legislation could impact your organization and the individuals you serve.

Cynthia Morton, NASL executive vice president and Donna Doneski, NASL director of policy & membership, and our own Kevin Scalia, share their perspectives on the top challenges and opportunities for senior living and home care providers in 2018. Watch now for practical and valuable insights to help you prepare for the future, now.

Key Takeaways:

  • Political Landscape – The Road Ahead
  • Legislative & Regulatory Issues – Where Are We Now?
  • Congressional Agenda – What’s Next?
  • Implementation of MACRA, 21st Century Cures Act & More
  • New Priorities from the Administration

Post-acute | Advocacy and the State of the Home Care and Hospice Industry

At Netsmart, we actively advocate on behalf of our clients and prospects to help shape the future of healthcare. We believe that you should know what policies and legislation could impact your organization and the individuals you serve. That is why we have invited the National Association for Home Care and Hospice (NAHC) to share advocacy priorities and information to help providers maintain the highest levels of care.

Listen as NAHC president, Bill Dombi, discusses key legislative issues and industry trends that could impact your organization now and in the future. Kevin Scalia, Netsmart executive vice president, joins the conversation to discuss advocacy, how to amplify the voice of the industry and NAHC 2.0.

Key Topics:

  • How the current political climate affects the industry
  • New conditions of participation (CoPs)
  • Home Health Groupings Model (HHGM)
  • Hospice trends
  • Value-based purchasing trends
  • Re-emergence of pre-claim review

Post-acute | Managed Care Insights and Strategies for Post-Acute Providers

According to a recent MedPAC report, enrollment in managed care programs grew 8% from 2016 to 2017, accounting for nearly 32% of all Medicare beneficiaries, with enrollment projected to grow even higher in 2018. With the rapid growth in managed care plans, the organizations managing these contracts are looking to narrow their network of post-acute providers, creating smaller networks of high-value preferred partners.

To help post-acute providers develop effective managed care strategies, we invited Stacey Youcis, senior vice president of service lines and population health at Lancaster General Health, to discuss what they look for in an ideal post-acute partner. AJ Peterson, vice president of interoperability at Netsmart, will join the conversation to discuss technology strategies post-acute providers should consider when positioning to their managed care partners.

Key takeaways:

  • Insights from a managed care organization
    • Current state of managed care programs
    • Ideal characteristics of a post-acute partner
    • Future of managed care programs
  • Strategies to participate in managed care
    • Understanding risk
    • Technology solutions to facilitate participation
    • Integrating into the broader ecosystem of care

Post-acute | Creating Integrated Care Models in Post-Acute

As the post-acute industry continues the shift from fee-for-service to value-based care models, provider organizations are rethinking the way they measure and prove their value to payers and referral partners. One emerging requirement of preferred provider networks is the ability to participate in integrated care models.

Check out the webinar to hear Mark Fritz, President of Rapid Recovery Center, share how his organization has embraced integrated care programs to thrive in value-based care. AJ Peterson, Vice President of Interoperability at Netsmart, presents strategies providers can leverage to integrate to care networks and prove value.

You will learn:

  • What an integrated care network looks like
  • How to best prepare for integrated care models
  • How to identify where your organization fits into integrated care
  • Strategies to position your organization as the preferred referral destination

Post-acute | PDGM is On the Horizon

To thrive in the regulatory climate today, it’s important to stay ahead of the changes and adjust your business model to face the challenges. 

Using data from the SHP national database, Chris Attaya, vice president of product strategy, and Zeb Clayton, vice president of client services, identify the expected winners and losers of the new model. They share insights around the operational and clinical changes you need to consider to remain a vital organization. Teresa Craig, director of client strategy for Netsmart, also outlines what you should expect from your EHR partner as you prepare for the new proposed PDGM requirements. 

Key Takeaways:

  • The latest updates from CMS and the components of the proposed PDGM model
  • Insights to help your agency prepare for a PDGM-like model
  • How to work with your EHR partner to prepare for new requirements

Post-acute | PDPM – What to do now

The October 1, 2019 deadline to implement the changes to address the requirements of the new Patient-Driven Payment Model (PDPM) is approaching. To help you prepare for this monumental shift, we invited BKD National Health Care Group to share the latest CMS updates and the components of PDPM. 

John Harned, CPA, LNHA and Director, and Sherri Robbins, Senior Managing Consultant with BKD, share the key challenges and opportunities associated with PDPM, highlighting the operational and clinical changes you need to consider to remain operationally and financially effective. Hannah Patterson, Netsmart Director of Product Management, joins the discussion to share technology strategies your organization can implement today to help you prepare.

Key Takeaways:

  • The latest updates from CMS and components of the PDPM model
  • How to work with your EHR partner to prepare for the new requirements
  • Questions your organization should be asking as you prepare for PDPM

Watch the webinar now.

Public Health | Integrating Value-Based Care into County Health and Justice Systems

Value-based care continues to shape services for individuals with behavioral health and substance use treatment needs. While the need to receive whole-person care is no different for a justice-involved individual, the organizational needs for county health and justice systems vary greatly from that of human services organizations.

View this on-demand webinar presented by our panel of experts: 

  • Tim DeWeese, Director, Johnson County Mental Health Center 
  • Robert Sullivan, Director, Department of Corrections, Johnson County 
  • Tom Stucke, Vice President and General Manager, Public Sector, Netsmart 

This webinar will show you how your organization can develop a framework for integrating a value-based care model, ultimately reducing recidivism and improving individual outcomes. You’ll also hear about Johnson County’s experience in developing and implementing programs designed to effectively manage the behavioral health of their justice-involved population, as well as their experience participating in NACo’s Stepping Up initiative. 

You’ll leave the webinar with steps you can take to implement value-based care and an understanding of how to: 

  • Collect baseline data, track progress and analyze and report on individual outcomes 
  • Support and manage transitions across jails, treatment and community programs 
  • Stratify population views to assess recidivism risk and prioritize treatment needs 

Value-based Care | Next Level Value-based Care: Assuming Risk and Improving ROI

Risk is inherent in the move to value-based care. Organizations that manage consumers with comorbidities across the traditional dividing lines between physical health and human services must capture data and quality metrics. But is that enough to know the risk you’re assuming?  

According to the Office of the National Coordinator (ONC) and the Workforce Training Program, capturing data is just the beginning. If your organization’s goal is to participate in value-based payment models, a comprehensive view of the whole person, including actionable insights, is the new baseline requirement.

For an in-depth look at what’s required, watch this on-demand webinar with two Netsmart associates to understand how to embark on the progression from data to information to knowledge to wisdom (DIKW). Carol Reynolds, executive vice president for client experience and Larry Seltzer, general manager and senior director for CareManager, cover the methods organizations are using to mitigate risk and improve ROI, such as:

  • Stratifying population views to assess consumer needs
  • Providing appropriate services through the use of evidence-based practices
  • Managing outcomes and maximizing incentive payments through the tracking of quality measures

Value-based Care | Leveraging Technology to Support Your Population Health Management Strategy

Do you have the tools in place to effectively manage high-risk individuals under your care? Does your organization have a strategy for aligning to evolving models of care?

Find out in this on-demand OPEN MINDS webinar, presented by Joe Parks, M.D., medical director for the National Council for Behavioral Health and Larry Seltzer, general manager and senior director for CareManager at Netsmart. In this presentation, you’ll learn about the tools needed to effectively collect patient data across the healthcare continuum, analyze the data and then manage your high-risk clients to improve both financial and clinical outcomes. Beyond a look at population health management tools, we’ll also discuss the healthcare landscape and the strategies you can adopt to prepare your organization for value-based care.

 

Key takeaways:

  • Current healthcare market – and where it’s going
  • Healthcare IT tools critical for implementing a population health management strategy
  • How to plan your next steps based on an assessment of your current capabilities

Value-based Care | Ensuring Sustainability and Improving Outcomes in Child Welfare through Value-Based Approaches

The Challenge: Increasingly complex financial, technological, regulatory and client needs

The Imperative: Sustainable processes, value-based approaches, and an understanding of what “quality outcomes” means in child welfare – and your organization

The Result: The four key pillars of child welfare – culture, process, people, and partners – work in harmony to help historically underfunded and overstrained organizations rise to the challenge of disruptive technology, ensure organizational sustainability, and improve consumer outcomes.

In this on-demand webinar, Netsmart associate Andrew Mersman, senior director, solution consulting, reveals how your organization can:

  • Understand the current state of your culture, process, people, and partners
  • Review the key child and family services workflows of referral management, intake and admissions, service planning and delivery, and information sharing
  • Develop a process and technology roadmap to address changing regulations amidst diminishing budgets

Value-based Care | Less Pain, More Gain: Leading A Cost-Saving Plan With Provider-Driven Outcomes

How can providers and payers jointly develop Value-Based Reimbursement (VBR) initiatives that are truly a win-win? Collaboration occurs when two or more work together for a common purpose. How often is that really true in a value-based reimbursement world? Payers, are you limiting your focus to easy-to-access claims-based measures? Are you including the added value of social determinants of health that can improve the selection of interventions that can result in real improvements? Providers, are you tired of the experience being thrust upon you in the name of payment reform but little true rewards for your consumers and your bottom line?

This in-depth webinar recording will guide both payers and providers in how to achieve the Triple Aim and overcome some of the common barriers in earning the anticipated rewards through a successful value-based program. Understand how social determinants of health can help pinpoint interventions that will “move the needle” on consumer outcome improvement. Learn how technology supports can extend your program outside of the traditional tools and result in a win-win-win for payers, providers and consumers.

In this on-demand webinar, Deb Adler, senior associate, OPEN MINDS, and Kevin Scalia, executive vice president, corporate development, Netsmart will provide a look into

  • How social determinants of health can best inform value-based reimbursement success
  • How technology supports can facilitate value-based reimbursement achievement
  • Lessons learned and best practices in payer/provider VBR collaborations
  • Two case studies (one Intellectual and Developmental Disabilities and one Behavioral Health) that illustrate “best practice” provider/payer collaboration