What is CONNECTIONS?

Annually, we bring together many of our clients in one place for a user conference event. More than 1,600 of our clients and partners join for 100+ educational sessions, pre and post-conference, hands-on trainings and countless networking opportunities. CONNECTIONS also features a Solutionarium experience, which is an interactive showcase that gives attendees an opportunity to play with our solutions, talk with Netsmart subject matter experts and get an advanced look at what new solutions and features we’re rolling out.

Where is CONNECTIONS2019?

Gaylord National Resort & Convention Center
201 Waterfront Street
National Harbor, Maryland 20745
(301) 965-4000

What should I wear to CONNECTIONS?

The attire for all CONNECTIONS events is business casual, including the Welcome Reception on Sunday evening. The Tuesday evening event is much more casual. We will be outside, so plan on bringing a sweater or jacket as well.

Which meals are included with the registration fee?

Sunday, May 12:

  • Lunch*
  • Dinner at the Welcome Reception

Monday, May 13:

  • Breakfast
  • Lunch

Tuesday, May 14:

  • Breakfast
  • Lunch
  • Dinner at the evening event

Wednesday, May 15:

  • Breakfast
  • Lunch

Thursday, May 16:

  • Lunch*

* If you are attending a pre or post-conference training on Sunday or Thursday (additional fee), lunch is included.

Who do I contact if I have other questions about CONNECTIONS?

With other questions related to CONNECTIONS, please contact events@ntst.com.

Who do I contact if I'm interested in sponsoring or exhibiting at CONN?

Contact events@ntst.com if you are interested in sponsoring the event.

What is the cancellation policy?

Payments: Full payment must be received in advance of the conference. Registrants will not be granted access to the event until full payment has been received.

Refunds: A 100% refund will be processed for all cancellations received by 4/5/2019, a 50% refund will be processed for all cancellations received by 5/3/2019, and a 25% refund will be processed for all cancellations received by 5/12/2019. All no-shows and cancellations received after 5/12/2019 will not be refunded. Substitution of registrations may be made at any time up to the event start date, please contact events@ntst.com to make a substitution. Cancellations must be received in writing or through the link provided in your confirmation email.

Is there a mobile app for CONN19?

Yes! The #CONN19 mobile app will available 2 – 3 weeks prior to the start of the event. Registered attendees will receive an email to sign-up for the app.

What is the hashtag for CONN19?

#CONN19 – Tweet, Facebook, Instagram or Snap us, we want to hear from you!

Where should I mail my payment?

Payment can be made by credit card or check. Checks should be made payable to Netsmart with CONNECTIONS as the payment reference and should be mailed to:

Netsmart
Attn: Ashley Tate
4950 College Boulevard
Overland Park, KS 66211

Can I bring a guest to the evening events or other social functions?

Yes! You may bring your guest to any of the social events for an additional fee, please see the following for more information:

Welcome Reception

$100

Special Tuesday Evening Event

$150

Guest Meal Package*

$200

*Includes all conference breakfasts and lunches

Need help justifying your attendance CONN19? Click here for a justification letter.