August 11, 2020

Netsmart Partners with Bernalillo County to Increase Successful Post-Incarceration Transitions Back into Society

Netsmart Media Contact:
Vince Koehler


OVERLAND PARK, Kan., Aug. 11, 2020 — Netsmart announced today a partnership with New Mexico’s largest county, Bernalillo County, to implement CareManager as their population health management and care coordination platform to improve data sharing and analytics capabilities, with the goal of improving the management of individuals re-transitioning back into the community following incarceration. This partnership will leverage the platform to deliver coordinated care and seamless information sharing with the Comprehensive Assessment and Resiliency through Excellence (CARE) campus, Metropolitan Detention Center (MDC) and the award winning Resource Re-entry Center (RRC).

Bernalillo County will utilize the Netsmart CareManager solution to share client information between jail providers, the CARE campus and the RRC to showcase analytics on program success for the county and legislation. The CARE Campus, operated by the Department of Behavioral Health Services, will use the client management and data integration system to better serve clients in each of the four main programs it operates: the Public Inebriate Intervention Program, Social Model Detox, the Crisis Stabilization Unit and its Supportive Aftercare Program. 

“The partnership with Netsmart will allow us to have information about the individuals we serve at our fingertips, including jail assessments, information on Social Determinants of Health and other vital data about the individual as they transition back into the community” said Evan Gonzales, Public Information Officer of Behavioral Health Services, Bernalillo County. “With over 11,000 individuals served each year, having information and better communication across systems of care is vital to ensure the successful transition into the community.”

The Bernalillo County Department of Behavioral Health Services was recently recognized with an achievement award from the National Association of Counties (NACo). The NACo awards honor innovative, effective county government programs that strengthen services for residents. Bernalillo County earned best in category for the Supportive Aftercare Program for their community reintegration efforts. The data integration system provided by Netsmart will further enhance the CARE campus’s services ensuring its standing as a nationally renowned program.

In addition to the care coordination platform, Netsmart will support the technology implementation with data collection and integration for the RRC program. The RRC is a program developed out of the Behavioral Health Initiative, a program that provides reintegration support to releasing inmates from the Metropolitan Detention Center by offering access to the services and support they may need to stabilize, stay healthy, regain self-sufficiency and break the cycle of recidivism.

“We want to provide our clients with support and services to get them back on their feet as they transition into society, so together we break the cycle of recidivism,” said Margarita Chavez- Sanchez, Director of Behavioral Health Services, Bernalillo County. “Our utilization of services at the RRC has tripled by creating a safe space where our staff and case managers can offer our clients something as simple as a hot cup of coffee and then sit down to look at what services we can help them with as they transition into the community.”
The Bernalillo County RRC Inaugural Year Review shows the RRC sees anywhere from 50-70 individuals released from jail each day.

The collaboration between Netsmart and Bernalillo County to leverage the population health management and care coordination platform is an innovative technology enablement initiative that will improve data sharing, provide capacity to analyze community behavioral health needs and connect clients to the services they need. 

“We are excited to partner with Bernalillo County where we can implement our technology and services to provide seamless collaboration between mental health, the county jail and community providers,” said Netsmart CEO Mike Valentine. “The Bernalillo County Re-Entry Program and the services provided on the CARE campus are ground-breaking initiatives and we are excited to be the technology partner to help enable these services to increase capacity to understand and meet the needs of clients in the behavioral health continuum. We continue to work together with clients, like Bernalillo County, to find new and innovative ways to provide technology and services which improve the lives of the communities we serve.”

About Bernalillo County

Bernalillo County is 1,160 square miles and is New Mexico’s most populous county with more than 674,000 residents. Bernalillo County government provides a wide range of public services to residents who live in Albuquerque, Los Ranchos and Tijeras and the 111,000 residents who live outside the village and city limits in the unincorporated areas of the county. Bernalillo County employs approximately 2,500 people and has an annual operating budget and capital investments of more than $500 million. Elected officials include five county commissioners, assessor, clerk, probate judge, sheriff and treasurer.


About Netsmart

Netsmart designs, builds and delivers electronic health records (EHRs), health information exchanges (HIEs), analytics and telehealth solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in behavioral health, home health, senior living and social services. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care.

By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it.

For more than 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL.

Our more than 2,000 associates work hand-in-hand with our 600,000+ users in more than 30,000 organizations across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative.

Learn more about how Netsmart is changing the face of healthcare today. Visit, call 1-800-472-5509, follow us on our CareThreads Blog, LinkedIn and Twitter, like us on Facebook or visit us on YouTube.


Netsmart is pleased to support the EveryDayMatters® Foundation, which was established for behavioral health, care at home, senior living and social services organizations to learn from each other and share their causes and stories.